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All Journal Promotor: Jurnal Mahasiswa Kesehatan Masyarakat
Indreswari, Diah
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Nursing Public Health Other

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The Effect of Service Quality on Satisfaction Outpatient BPJS Patients at the Aid Hospital Kec. Lawang, Malang District, East Java Province in 2023 Indreswari, Diah; Nuraini, Nuraini; Nasution, Ramadhani Syafitri
PROMOTOR Vol. 7 No. 2 (2024): APRIL
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v7i2.609

Abstract

This research establishes a relationship between the quality of hospital services and the satisfaction of BPJS Outpatient patients at the Assisted Hospital in Lawang District, Malang Regency, East Java. Quantitative methods were used in this research, with an analytical survey approach. Data was collected from 126 respondents selected using purposive sampling based on inclusion criteria. The results of univariate analysis show that the majority of respondents have a high school education level and most tend to be dissatisfied with hospital services. Bivariate analysis found a significant relationship between factors such as fitness, responsiveness, empathy, appearance, and service assurance with patient satisfaction.
Co-Authors Nasution, Ramadhani Syafitri Nuraini Nuraini