Promotor: Jurnal Mahasiswa Kesehatan Masyarakat
Vol. 7 No. 2 (2024): APRIL

The Effect of Service Quality on Satisfaction Outpatient BPJS Patients at the Aid Hospital Kec. Lawang, Malang District, East Java Province in 2023

Indreswari, Diah (Unknown)
Nuraini, Nuraini (Unknown)
Nasution, Ramadhani Syafitri (Unknown)

Article Info

Publish Date
01 Apr 2024

Abstract

This research establishes a relationship between the quality of hospital services and the satisfaction of BPJS Outpatient patients at the Assisted Hospital in Lawang District, Malang Regency, East Java. Quantitative methods were used in this research, with an analytical survey approach. Data was collected from 126 respondents selected using purposive sampling based on inclusion criteria. The results of univariate analysis show that the majority of respondents have a high school education level and most tend to be dissatisfied with hospital services. Bivariate analysis found a significant relationship between factors such as fitness, responsiveness, empathy, appearance, and service assurance with patient satisfaction.

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Journal Info
Promotor: Jurnal Mahasiswa Kesehatan Masyarakat
Website

Abbrev

PROMOTOR

Publisher

Universitas Ibn Khaldun Bogor

Subject

Nursing Public Health Other

Description

Jurnal ini adalah wadah mahasiswa untuk Meningkatkan ketrampilan dan wadah informasi penelitian kesehatan bagi akademisi. Praktisi masyakarakt dan pemamgku kebijakan. Selain itu jurnal ini merupakan karya tulis ilmiah mahasiswa yang diharapkan dapat memeberikan masukan dan manfaat untuk meningkatkan ...