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Evaluasi Kinerja Layanan dan Tingkat Kepuasan Pelanggan Angkutan Penyeberangan Amolengo-Pure Provinsi Sulawesi Tenggara Rasyid, La Ode Ahmad; Lakawa, Irwan; Rahmat, La Ode Musa
Sultra Civil Engineering Journal Vol 2 No 1 (2021): Sultra Civil Engineering Journal (SCiEJ)
Publisher : Universitas Sulawesi Tenggara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (942.669 KB) | DOI: 10.54297/sciej.v2i1.162

Abstract

Indonesia is a large country that is widespread with it’s islands and is a country traversed by the Equator, so sea transportation has an important role to play in connecting one area to another, considering that Indonesia has a very wide ocean. One of the means of sea transportation that is widely used by the community is the ferry. Ferry is a type of sea transportation that can be used as passenger and goods transportation using certain routes or routes. With the existence of the Ferry port, it can increase the acceleration of development in the area, especially Amolengo Village, Konawe Selatan Regency. The Amolengo ferry port is a port that serves the crossing of passengers and goods that connects the South Konawe mainland and its surroundings with Buton Island, where the destination port is Pure port. The quality of good service provided is one of the determining factors for the success of the company. The research method is arranged by interviewing respondents by answering the questions on the questionnaire. The analysis was performed using Importance Performance Analysis (IPA) and the Customer Satisfaction Index (CSI). The results of this study indicate that the consumer satisfaction index on the performance of the Amolengo - Pure Ferry Port, Southeast Sulawesi Province is 84.6% and is in the range 0.81 - 1.00 indicating that consumers are very satisfied with the service quality of the Amolengo - Pure Ferry Port, Southeast Sulawesi Province.
Analisis Produktivitas Tukang Batu Bata Pada Proyek Pembangunan Asrama Puteri Mandala Wangi 2 di Kota Kendari Mustahyun, Al; Sunaryo, Sunaryo; Rahmat, La Ode Musa; Sufrianto, Sufrianto
Sultra Civil Engineering Journal Vol 2 No 1 (2021): Sultra Civil Engineering Journal (SCiEJ)
Publisher : Universitas Sulawesi Tenggara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (846.126 KB) | DOI: 10.54297/sciej.v2i1.166

Abstract

Productivity is one of the fundamental factors that influences the ability of performance in the construction industry. Increased productivity will reduce work time, and will reduce costs, especially labor costs so that the minimum labor cost is obtained (labor costs) to get competitive prices both for auction and implementation. The purpose of this study is to analyze the labor productivity time in completing 1 m2 of masonry bricks and to analyze the productivity value of brick masons in completing work activities in the construction project of the Mandala Wangi 2 female dormitory. The results showed that the time required to complete 1 m2 of brick laying work was 41.13 minutes on average. The productivity of the artisans working on the 1st floor is an average of 1.45 m2/hr. Meanwhile, the productivity of craftsmen working on the 2nd floor is an average of 1.47 m2/hr.