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All Journal JIMAT (Jurnal Ilmiah Mahasiswa Akuntansi) Undiksha Hibualamo : Seri Ilmu-Ilmu Sosial dan Kependidikan Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA) GANESHA: Jurnal Pengabdian Masyarakat Prosiding Seminar Nasional Pengabdian Kepada Masyarakat Servqual: Jurnal Ilmu Manajemen
Sahrul Hi. Posi
Universitas Hein Namotemo
Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Education Energy Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Servqual: Jurnal Ilmu Manajemen

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PENGARUH KUALITAS PELAYANAN DAN KUALITAS INFORMASI TERHADAP KEPUASAN PELANGGAN PADA PT. PLN (PERSERO) UP3 TOBELO Paulus Gedoa; Sahrul Hi. Posi
Servqual: Jurnal Ilmu Manajemen Vol. 1 No. 1 (2023): Servqual: Jurnal Ilmu Manajemen
Publisher : CV. Anugerah Duta Perdana

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This research aims to determine the quality of service and quality of information on customer satisfaction at PT. PLN (Persero) UP3 Tobelo. This type of research is quantitative. The total research population was 68,372. The sample was determined using the Sloving formula as many as 100 people. The analysis method used is the Multiple Linear Regression method. The research results show that the service quality variable (X1) has a partially significant positive effect on customer satisfaction. The information quality variable (X2) has a partially significant positive effect on customer satisfaction. Simultaneous tests show that the service quality variables (X1) and customer satisfaction X2) together have a significant effect on customer satisfaction. Furthermore, from the determinant coefficient test (R2), the R-square value was only 0.301 or 30.1%. This shows that 30.1% of customer satisfaction is influenced by service quality and information quality variables while the remaining 69.9% (100% - 69.9%) is influenced by other factors not explained in this research, therefore it is hoped that further research to add other variables.
ANALISIS AKUNTABILITAS PENGELOLAAN ALOKASI DANA DESA (ADD) DI DESA SUKAMAJU KECAMATAN TOBELO BARAT KABUPATEN HALMAHERA UTARA Ardi Frangsisko Manggiwo; Sahrul Hi. Posi; Suharli Manoma
Servqual: Jurnal Ilmu Manajemen Vol. 1 No. 1 (2023): Servqual: Jurnal Ilmu Manajemen
Publisher : CV. Anugerah Duta Perdana

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Abstract

This study was conducted to analyze the accountability of the management of Village Fund Allocation in Sukamaju Village, North Tobelo District, North Halmahera Regency. This study aims to determine the Planning, Implementation, and Accountability of Village Fund Allocation. The type of research used is descriptive qualitative, namely research conducted in accordance with the situation and conditions required by using existing data sources. The results of this study indicate that the planning and implementation accountability system has implemented the principles of transparency and accountability. While the Village Fund Allocation Accountability (ADD) both technically and administratively is good, but it must still receive or be given guidance from the government considering the system is always changing.
Co-Authors Anggriany Gledyis Katiandagho Ardi Frangsisko Manggiwo Asgar, Sukitman Hesly Nadya Ngangangor Jesica Trifilya Arehati Junchristy Jawali Pattiasina Kartianti, Sahrestia Martanovita Barati Paulus Gedoa Philep Njonjie Sang Putu Angga Mahendra Putra Seling Trensiana Kawolio Suharli Manoma Suharli Manoma