Perfecting a Video Game with Game Metrics
Vol 18, No 1: February 2020

The measurement of maturity level of information technology service based on COBIT 5 framework

Lanto Ningrayati Amali (Universitas Negeri Gorontalo)
Muhammad Rifai Katili (Universitas Negeri Gorontalo)
Sitti Suhada (Universitas Negeri Gorontalo)
Lillyan Hadjaratie (Universitas Negeri Gorontalo)



Article Info

Publish Date
01 Feb 2020

Abstract

Institutions are currently progressing on IT development and maximization in order to advance for good IT governance. Lack of comprehensive requirements analysis of IT utilization may lead to hindrances within IT development from achieving effective outcomes. This quantitative study employs control objective for information & related technology (COBIT 5) business framework to assess and identify the maturity level of IT service, primarily within the domain of delivery, service, and support (DSS). Data were obtained through questionnaire, observation, and documentation. The result reveals that the average maturity level of IT service is in level 3 (established); by which the study recommends for enhancements and upgrades in IT performance and service within the scope of compliance and IT service application and support.

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Journal Info

Abbrev

TELKOMNIKA

Publisher

Subject

Computer Science & IT

Description

Submitted papers are evaluated by anonymous referees by single blind peer review for contribution, originality, relevance, and presentation. The Editor shall inform you of the results of the review as soon as possible, hopefully in 10 weeks. Please notice that because of the great number of ...