Akademika : Jurnal Manajemen, Akuntansi, dan Bisnis
Vol 20, No 1 (2022): Februari 2022

DAMPAK PERSEPSI HARGA DAN MERCHANDISE TERHADAP KEPUASAN SERTA PEMBELIAN ULANG

ERWIN SYAHPUTRA (Universitas Islam Kadiri Kediri)
APRILIA DIAN EVASARI (Universitas Islam Kadiri Kediri)



Article Info

Publish Date
03 Feb 2022

Abstract

Retail trade or now often called retail trade, even shortened to retail business, is a business activity of selling goods or services to individuals for their own, family, or household needs. In this study, customer satisfaction is influenced by two variables, namely the perception of price and merchandise and the impact of this satisfaction is the intention to repurchase at the Golden Swalayan retail Kediri. The results of this study indicate that prices and merchandise have a significant effect on customer satisfaction and customer satisfaction has a significant effect on repurchase intentions. The results of this study also indicate that the merchandising variable has a dominant influence on customer satisfaction.Keywords: price perception, merchandise, satisfaction, repurchase

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Journal Info

Abbrev

JAK

Publisher

Subject

Economics, Econometrics & Finance Education

Description

Akademika, Jurnal Manajemen, Akunntansi dan Bisnis diterbitkan oleh program Studi S1 Manajemen STIE Indonesia Malang setiap periode 2 edisi dalam satu tahun, dikelola oleh Pusat Publikasi dan Penerbitan Karya Ilmiah STIE Indonesia ...