Pendidikan Ekonomi
Vol 1, No 1 (2014): Jurnal Wisuda Ke 48 Mahasiswa Prodi Pendidikan Ekonomi

PENGARUH BAURAN PEMASARAN TERHADAP KEPUASAN PELANGGAN RESTORAN D’COST PLAZA ANDALAS PADANG

Monica, Stella (Unknown)
Dewita Hia, Yulna (Unknown)
Sumarni, Sumarni (Unknown)



Article Info

Publish Date
01 Jun 2014

Abstract

 ABSTRAK 1 Issues that are examined in this study is the influence of marketing mix on customer satisfaction cost d restaurant Andalas Padang plaza. The purpose of this study was to analyze the effect of marketing mix on customer satisfaction cost d restaurant plaza andalas Padang . The methodology used in this study is the method of multiple linear regression analysis. The technique of collecting data using questionnaires , such as statements regarding the marketing mix consists of product , price , distribution and location of the restaurant customer satisfaction d costs Andalas Padang plaza. Collected through documentation related to the restaurant. First results showed that : The product does not affect the customer satisfaction restaurants Plaza Andalas Padang DCost indicated by the coefficient value of -0167 with a significant value of 0.213 > α = 0.05 . Second : The price does not affect the customer satisfaction restaurants Plaza Andalas Padang DCost indicated by a coefficient of 0.224 with significant value of 0.155 > α = 0.05. Third : The price does not affect the customer satisfaction restaurants Plaza Andalas Padang DCost indicated by the coefficient value of -0048 with a significant value of 0.793 > α = 0.05 . Fourth : Promotion of positive and significant effect on customer satisfaction restaurants Plaza Andalas Padang DCost indicated by a coefficient of 0.863 with significant value of 0.000 < α = 0.05. Fifth : Product , Price , Distribution and Location jointly influence on customer satisfaction indicated by the F - statistic of 18.873 , with a significant value of 0.000 < α = 5 % , and the R - squared value of 0.627 , which means by 62 , 7 % customer satisfaction is affected by the variable product , price , distribution and location while the rest is explained by other variables. From this study the authors concluded that the product , price , and distribution does not affect the customers satisfaction , whereas the effect on customer satisfaction Promotion restaurant Plaza Andalas Padang DCost , for it suggested to the Restaurant DCost for more attention to the promotion of applied management to can improve customer satisfaction restaurants Plaza Andalas Padang DCost .

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