Journal of Telenursing (JOTING)
Vol 4 No 2 (2022): Journal of Telenursing (JOTING)

Kepemimpinan Klinis terhadap Kualitas Pelayanan Keperawatan

Elfina Elfina (Universitas Sumatera Utara)
Bustami Syam (Universitas Sumatera Utara)
Siti Zahara Nasution (Universitas Sumatera Utara)



Article Info

Publish Date
02 Nov 2022

Abstract

This study aims to analyze the effect of clinical leadership (quality of self, collaboration, managing services, improving service quality and setting goals) on the quality of nursing services at the University Hospital of North Sumatra. The method used is a cross-sectional survey of 94 respondents. The results showed that the p-value for the self-quality variable was 0.000, clinical leadership was 0.001 and the variable improved service quality was 0.004 for the quality of nursing services. In conclusion, there is an effect of self-quality, clinical leadership, managing services, improving service quality and setting goals on the quality of nursing services at the University Hospital of North Sumatra. Self-quality is the most influential variable in the quality of nursing services at the University Hospital of North Sumatra. Keywords: Clinical Leadership, Nursing, Quality of Service

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Journal Info

Abbrev

JOTING

Publisher

Subject

Health Professions Nursing

Description

Journal of Telenursing (JOTING) accepts articles in quantitative, qualitative, mixed method approaches related to nursing field, such as pediatric nursing, management of nursing, medical surgical nursing, maternity nursing, psychiatrics nursing, community nursing, emergency nursing, gerontology ...