Holistik Manajemen Jurnal Manajemen
Vol 3 No 1 (2022): Vol. 3, No. 1, Juli 2022

INFLUENCE OF ONLINE CONSULTATION SERVICE QUALITY ON PATIENT'S TRUST SPORT MEDICINE SPECIALIST DOCTOR AT MELINDA 2 HOSPITAL BANDUNG

Alvin Wiharja (Unknown)
Euis Eka Parmiasih (Unknown)
Yuyus Suryana (Unknown)

Article Info

Publish Date
01 Jul 2022

Abstract

This study aims to determine and analyze the effect of the quality of online consultation services on the patient's trust in sports medicine specialists at Melinda 2 Hospital Bandung. The results of the study can be used as a recommendation for hospital management in improving the quality of online consulting services. The research method used is descriptive analysis and verification. The data collection used is a questionnaire accompanied by observation techniques and literature, Sampling using saturated sampling. Data collection in the field was carried out in 2022. The data analysis technique used path analysis. The results showed that there was an influence on the quality of online consulting services consisting of physical evidence, reliability, responsiveness, assurance and empathy on patient trust in sports medicine specialists at Melinda 2 Hospital Bandung.

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Journal Info
Holistik Manajemen Jurnal Manajemen
Website

Abbrev

holistikmanajemen

Publisher

Universitas Langlangbuana

Subject

Religion Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media

Description

Holistik Manajemen merupakan jurnal yang memublikasikan artkel-artikel ilmiah dalam bidang ilmu manajemen. Tujuan jurnal ini adalah menampilkan berbagai pemikiran dan hasil penelitian yang dapat diterapkan atau diujikan, serta membangun atau menciptakan teori manajemen secara holisitik. Jurnal ini ...