JURNAL IQRA´
Vol. 7 No. 2 (2022): Jurnal Iqra' : Kajian Ilmu Pendidikan

Online Learning Infrastructure: Does it Strengthen the Effect of Service Quality on Student Satisfaction?

Novi Marlena (Universitas Negeri Surabaya, Indonesia)
Renny Dwijayanti (Universitas Negeri Surabaya, Indonesia)
Finisica Dwijayati Patrikha (Universitas Negeri Surabaya, Indonesia)
Saino (Universitas Negeri Surabaya, Indonesia)



Article Info

Publish Date
23 Sep 2022

Abstract

One of the main obstacles to online learning is learning infrastructure and the availability of internet facilities, i.e., internet quotas. Universitas Negeri Surabaya (UNESA) students regularly receive internet quota assistance from the Minister of Education and Culture and Universitas Negeri Surabaya. Therefore, it is expected that the online learning process will run well. The study aimed to determine 1) the impact of the online learning service quality on student satisfaction and 2) the moderation effect of Infrastructure to strengthen the effect of service quality on student satisfaction in online learning. The subjects of this study were students of the UNESA, Indonesia, with 250 students as research samples. Data collection was done by distributing online questionnaires using google forms. The data analysis technique used moderated regression analysis. The results proven that 1) the online learning service quality affects student satisfaction, 2) infrastructure as the moderator variable not proven as a moderator model, but infrastructure has a direct influence on student satisfaction in online learning. Keywords: Online Learning Infrastructure, Students Satisfaction, Learning Quality

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Journal Info

Abbrev

JI

Publisher

Subject

Education

Description

Jurnal Iqra’ adalah Jurnal ilmiah yang memuat tulisan mengenai kajian tentang ilmu pendidikan. Jurnal Iqra’ diterbitkan oleh IAIM NU Metro Lampung dua kali setahun. Redaksi membuka kesempatan kepada para Akademisi, Dosen, Peneliti, Guru dan Mahasiswa untuk berpartisipasi dalam ...