Formosa Journal of Sustainable Research (FJSR)
Vol. 1 No. 7 (2022): December 2022

Analysis of the Effect of Information Quality, System Quality, and Support Service Quality on User Satisfaction Levels and Its Implications for Blended E-Learning Continuance Intention to Use in the New Normal Era

Riatun (Universitas Multimedia Nusantara)
Elissa Dwi Lestari (Universitas Multimedia Nusantara)

Article Info

Publish Date
27 Dec 2022

Abstract

Technology encourages e-learning to improve student learning and performance. The Covid-19 pandemic accelerated e-learning in Indonesian higher education. The learning method has transitioned from complete online learning to blended e-learning in new normal era. This research was conducted to determine the factors that influence students' intention to continue using blended e-learning using the IS Success Model. This research was conducted using a quantitative approach. Sampling was carried out by convenience sampling of 232 active students using blended e-learning in Indonesia. Data analysis was carried out with PLS-SEM. The hypothesis test shows that information, system, and support service quality affect blended e-learning student satisfaction. This research demonstrates that user happiness affects the intention to continue using blended e-learning

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Journal Info
Formosa Journal of Sustainable Research (FJSR)
Website

Abbrev

fjsr

Publisher

PT FORMOSA CENDEKIA GLOBAL

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Education Industrial & Manufacturing Engineering Social Sciences

Description

Formosa Journal of Sustainable Research (FJSR) is an open access and peer-reviewed journal, published by Formosa Publisher. FJSR aims to be a dissemination platform for research result from multidisciplinary research that covers the wide spectrum of research field such as education, including ...