Engineering Science Letter
Vol. 1 No. 02 (2022): Engineering Science Letter

Service Desk in Perspective of Information Technology Infrastructure Library 3rd-Version

Dimas Mahardika (Universitas Ahmad Dahlan)
Tawar (Universitas Ahmad Dahlan)
Saima Ahmed Rahin (United International University)
Franklin Ore Areche (National University of Huancavelica)
Ari Fajar Santoso (Telkom University)
Ahmad Suryan (Universitas Muhammadiyah Bandung)

Article Info

Publish Date
03 Dec 2022

Abstract

ICT services are an essential element in modern organizations. Understanding the workings of service systems with specific frameworks helps manage services well. One of the services in this management is the Service Desk or Helpdesk. This study aims to explain the Service Desk using the ITIL V.3 framework. The method used is descriptive qualitative using relevant references. The results of this study indicate that ITIL V.3 can be used to describe the management of the Service Desk accurately.

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Journal Info
Engineering Science Letter
Website

Abbrev

ESL

Publisher

Indonesian Institute of Science and Technology Research

Subject

Computer Science & IT Control & Systems Engineering Engineering Industrial & Manufacturing Engineering Materials Science & Nanotechnology

Description

Engineering Science Letter is an international peer-reviewed letter that welcomes short original research submissions on any branch of engineering, computer science, and technology, as well as their applications in industry, education, health, business, and other fields. Artificial intelligence, ...