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All Journal Engineering Science Letter
Saima Ahmed Rahin
United International University
Computer Science & IT Control & Systems Engineering Engineering Industrial & Manufacturing Engineering Materials Science & Nanotechnology

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Service Desk in Perspective of Information Technology Infrastructure Library 3rd-Version Dimas Mahardika; Tawar; Saima Ahmed Rahin; Franklin Ore Areche; Ari Fajar Santoso; Ahmad Suryan
Engineering Science Letter Vol. 1 No. 02 (2022): Engineering Science Letter
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (736.746 KB) | DOI: 10.56741/esl.v1i02.142

Abstract

ICT services are an essential element in modern organizations. Understanding the workings of service systems with specific frameworks helps manage services well. One of the services in this management is the Service Desk or Helpdesk. This study aims to explain the Service Desk using the ITIL V.3 framework. The method used is descriptive qualitative using relevant references. The results of this study indicate that ITIL V.3 can be used to describe the management of the Service Desk accurately.
Co-Authors Ahmad Suryan Ari Fajar Santoso Dimas Mahardika Franklin Ore Areche Tawar