Jurnal Penelitian Sekolah Tinggi Transportasi Darat
Vol 14 No 1 (2023): June 2023

Faktor yang Mempengaruhi Kinerja Layanan Jalan Tol Bakauheni-Terbanggi Besar (Bakter)

Jamaludin Jamaludin (Universitas Gadjah Mada)
Dewanti Dewanti (Universitas Gadjah Mada)
Sigit Priyanto (Universitas Gadjah Mada)

Article Info

Publish Date
21 Jun 2023

Abstract

The Bakter Toll Road, which is managed by PT. Hutama Karya is a freeway that connects traffic movements between cities and provinces. The Bakter Toll Road has been operating for more than 3 years. However, so far no research has been conducted on whether the Bakter toll road has met the expectations of its users. Based on this, it is necessary to conduct a study on the analysis of road service satisfaction related to the services it provides. The data used are in the form of questionnaire data, observations of available toll road facilities, and data from related agencies. Sampling for the questionnaire used purposive sampling to 306 respondents online and offline. Based on the results of the analysis using the factor analysis method regarding the factors that influence the service performance of the Bakauheni-Terbanggi Besar toll road, it is known that there are 3 influencing factors, namely the facility factor 9.83 (44.68%), service factor 2.71 (12.32%) ) and a traffic flow performance factor of 1.42 (6.43%).

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Journal Info
Jurnal Penelitian Sekolah Tinggi Transportasi Darat
Website

Abbrev

jpsttd

Publisher

Politeknik Transportasi Darat Indonesia STTD

Subject

Automotive Engineering Civil Engineering, Building, Construction & Architecture Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering

Description

Jurnal Penelitian Sekolah Tinggi Transportasi Darat adalah jurnal Ilmiah yang diterbitkan dua kali setahun (Juni dan Desember) oleh Politeknik Transportasi Darat Indonesia- STTD. Artikel yang dimuat di jurnal ini merupakan artikel dengan topik penelitian dan kajian Transportasi Darat. Selain Sebagai ...