Jurnal Manajemen Pelayanan Publik
Vol 7, No 1 (2023): Jurnal Manajemen Pelayanan Publik

Unlocking the Power of Employee Engagement: Unveiling the Key Indicators in Public Sector Organizations

Muhammad Yunus (Universitas Hasanuddin)
Amril Hans (Universitas Hasanuddin)
Andi Ahmad Yani (Universitas Hasanuddin)
Sangkala Sangkala (Universitas Hasanuddin)
Muhammad Nursadik (Universitas Hasanuddin)
Gita Susanti (Universitas Hasanuddin)
Muhammad Tang Abdullah (Universitas Hasanuddin)
Andi Rahmat Hidayat (Universitas Hasanuddin)



Article Info

Publish Date
09 Sep 2023

Abstract

This article proposes to explore the concept of employee engagement in the context of regional government, finding out its antecedents and implications for organizational performance, with a case study on the Provincial Government of South Sulawesi, Indonesia. This study used a quantitative approach with a survey method to collect data from South Sulawesi Provincial Government employees with 3,799 total respondents. This study implies descriptive quantitative analysis methods in analyzing data to find out the variables that contribute to the rigorous concept.  This study analyses six main indicators in measuring the quality of Employee Engagement, namely supervisor evaluation, teamwork, growth opportunities, work-life balance, behavioral fairness, and effective communication. The results showed a high level of Employee Engagement among South Sulawesi provincial government employees, with an average overall percentage of 79.46% and the category "very high."  These results indicate high levels of employee satisfaction and engagement in achieving organizational goals. This research provides important insights into the potential and relevance of Employee Engagement in improving performance and public services in public sector organizations. These findings provide a foundation for public sector organizations to better understand and utilize employee engagement as a key to achieving excellence in public services and achieving overall organizational goals.

Copyrights © 2023






Journal Info

Abbrev

jmpp

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Transportation

Description

Jurnal ini diterbikan berkala oleh Departemen Administrasi Publik FISIP Universitas Padjadjaran dua kali dalam setahun. (Agustus dan Februari). Memuat Hasil Penelitian dan analisis teori yang berkaitan dengan perencanaan pelayanan publik, metodologi kontemporer dalam masalah-masalah publik , isu ...