Jurnal Administrasi, Manajemen dan Ilmu Sosial (JAEIS)
Vol 2 No 1 (2023): Jurnal Administrasi Manajemen Sumber Daya Manusia dan Ilmu Sosial (JAEIS)

PELAYANAN PETUGAS DALAM PENDISTRIBUSIAN AIR BERSIH OLEH PERUSAHAAN DAERAH AIR MINUM (PDAM) KOTA GORONTALO

Sofyan Alhadar (Universitas Bina Taruna Gorontalo)
Agus Pariono (Universitas Bina Taruna Gorontalo)
Tety Thalib (Universitas Bina Taruna Gorontalo)
Sindy Usman (Universitas Bina Tarun Gorontalo)

Article Info

Publish Date
18 Mar 2023

Abstract

The purpose of this study was to determine and analyze how the officer services in the distribution of clean water used a qualitative method with seven informants consisting of four men and three women. Based on the results of the research, the focus of reliability is going well. from the accuracy of officers in resolving customer complaints at PDAM Gorontalo City that officers have done well. Unfortunately, PDAM Gorontalo City still lacks tools for distributing water to Tanjung Kramat sub-district. The focus of responsiveness is not working optimally. the filing complaints customers must come directly to the PDAM Gorontalo City office. Then the tangible focus is that the physical appearance of the office building is relatively small, but PDAM Gorontalo City has provided efforts to provide a place that is comfortable and can accommodate services.

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Journal Info
Jurnal Administrasi, Manajemen dan Ilmu Sosial (JAEIS)
Website

Abbrev

JAEIS

Publisher

Universitas Bina Taruna Gorontalo

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Administrasi Manajemen Sumber Daya Manusia dan Ilmu Sosial (JAEIS) ini menerima artikel sesuai bidang ilmu (scope dan focus) yang dipublikasi secara terbuka. JAEIS dikelola oleh LPPM Universitas Bina Taruna Gorontalo dan memiliki e-ISSN: 2962-066X, dan terbit 3 kali setahun yaitu Maret, Juli ...