Ensiklopedia of Journal
Vol 6, No 3 (2024): Vol. 6 No. 3 Edisi 2 April 2024

HUBUNGAN RESPONSE TIME PERAWAT DENGAN PENANGANAN KELUHAN (COMPLAINT HANDLING) KELUARGA PASIEN KECELAKAAN LALU LINTAS DALAM PELAYANAN KEPERAWATAN DI INSTALASI GAWAT DARURAT

Efendi, Suradi (Unknown)
Masdah, Siti (Unknown)
Hartati, Sri (Unknown)
Sarimin, Dorce Sisfiani (Unknown)
Rondonuwu, Rolly Harvie Stevan (Unknown)

Article Info

Publish Date
15 Apr 2024

Abstract

Complaint handling is one of the factors that affect the quality and satisfaction of clients. Complaint handling can be known by how to handle complaints from patients. Nurses need to improve the quality of nurse response and Complaint handling in serving patients. The purpose of this study was to determine the relationship between nurse response time and complaint handling of families of traffic accident patients in nursing services at the Emergency Department of Dumai City Hospital. Correlational study research design with 98 respondents. The sampling technique was purposive sampling. The results of the Spearmen rank test analysis showed that there was a relationship between nurse response time and complaint handling in the emergency room of the Dumai City Hospital (p=0.000 <α). It is expected that the management of Dumai City Hospital can make input in making nursing service policies in meeting patient needs.Keywords: Complaint handling, Nurse, Response Time

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Journal Info
Ensiklopedia of Journal
Website

Abbrev

ensiklopedia

Publisher

Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Subject

Arts Humanities Computer Science & IT Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Ensiklopeda of Journal mendorong seluruh ahli hukum, sosial, politik, bahasa, dan ilmu pendidikan untuk turut berkontribusi melalui artikel dan/atau book review. Ensiklopeda of Journal terbit tiap 1 Kali per 3 bulan, dalam satu volume, yakni di bulan Januari, April, Juli, dan Oktober. Ensiklopeda of ...