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At-Tadbir : jurnal ilmiah manajemen

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Published by Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

ISSN : 19791127 EISSN : 25027433 DOI : -

Core Subject : Economy, Humanities, Science, Education, Art, Social,

Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

urnal ilmiah manajemen At-Tadbir menerbitkan artikel dalam ranah ekonomi, manajemen, dan bisnis dalam lingkup keuangan, manajemen sumberdaya manusia, manajemen pemasaran, manajemen operasional, manajemen sistem informasi, dan menajemen strategi. At-Tadbir diterbitkan pertama pada tahun 2017 secara online dengan volume 1 nomor 1, Januari 2016 oleh Program Studi Magister Manajemen, di bawah Program Pascasarjana Universitas Islam Kalimantan, Muhammad Arsyad Al Banjari, Banjarmasin. At-Tadbir diterbitkan dua kali dalam setahun pada bulan Januari dan bulan Juli.

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Articles 112 Documents

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PENGUKURAN KEPUASAN NASABAH TERHADAP CUSTOMER SERVICE PADA PT BANK RAKYAT INDONESIA (PERSERO) Tbk, PEMBANTU KAYU TANGI BANJARMASIN Nurchosyanti Nurchosyanti; Rika Novyanti; Novi Shintia
At-Tadbir : jurnal ilmiah manajemen Vol 3, No 1 (2019): At-Tadbir : jurnal ilmiah manajemen
Publisher : Islamic University of Kalimantan MAB Banjarmasin

Banks as financial services sector must absolutely pay attention to the quality of service to their customers. The service performed is a form of the best service provided by a bank to provide satisfaction to customers. The purpose of this study was to determine the level of customer satisfaction with the service of Customer Service of PT Bank Rakyat Indonesia (Persero) Tbk, the Banjarmasin branch of Kayu Tangi. This study uses a descriptive qualitative approach, which is to give an overview of the events studied so that it is easier for writers to get objective data in order to know and understand how employee motivation affects performance. The population in this study is the customer who made the main transaction in the Customer Service section of PT Bank Rakyat Indonesia (Persero) Tbk, Banjarmasin Tangi Wood Branch Office. Samples are taken randomly and are considered to represent the answers of all customers in the bank. The number of samples taken was 80 respondents. The results of this study indicate that the measurement of customer satisfaction with Customer Service at PT Bank Rakyat Indonesia (Persero) Tbk, Kayu Tangi Banjarmasin Sub-Branch Office still needs to be developed because there are some criticisms from customers of the servqual dimensions namely, Tangible, Reliability, Responsiveness, Assurance and Empaty. Keywords: Customer Satisfaction, Customer Service, Service Quality, Customer and Service

PENGARUH KARAKTERISTIK INDIVIDU, KOMUNIKASI EFEKTIF DAN KEPUASAN KERJA TERHADAP KINERJA KARYAWAN (studi pada PT Tambang Batubara Bukit Asam) Hatiwi Agustina; Muladi Jaya; Yudi Pungan
At-Tadbir : jurnal ilmiah manajemen Vol 3, No 1 (2019): At-Tadbir : jurnal ilmiah manajemen
Publisher : Islamic University of Kalimantan MAB Banjarmasin

This study aimed to examine the influence of individual characteristics, effective communication, and job satisfaction on the performance of employees of PT Tambang Batubara Bukit Asam. The problem in this study is causal causal problems which are reflected in the hypothesis model. The sample involved was 80 respondents using purposive sampling sampling technique. The analytical tool used by Multiple Linear Regression. The results of the study were found: (1) the effect of individual characteristics on the performance of employees of PT Tambang Batubara Bukit Asam, based on the t-count, indicating that individual characteristics have a tcount of 4.381, while t table is 1.665. So tcalc > ttable (4.381> 1.665) can be concluded that individual characteristics (X1) have a significant effect on employee performance (Y), (2) the effect of effective communication on the performance of employees of PT Tambang Batubara Bukit Asam, based on the tcount indicating effective communication has a tcount of 2,434, while the table is 1,665. So tcalc > ttable (2,434> 1,665) can be concluded that effective communication (X2) has a significant effect on employee performance (Y), (3) the effect of job satisfaction on the performance of employees of PT Tambang Batubara Bukit Asam, based on the t-count indicating satisfaction has a tcount of 3,419 , while the table is 1.665. So tcalc > ttable (3,419> 1,665) can be concluded that satisfaction (X3) has a significant effect on employee performance (Y). Keywords: Individual characteristics, effective communication, satisfaction, performance

PENGARUH FASHION INVOLVEMENT, SHOPPING LIFESTYLE, HEDONIC SHOPPING VALUE DAN POSITIVE EMOTION TERHADAP IMPULSE BUYING PRODUK FASHION PADA PELANGGAN DUTA MALL BANJARMASIN Irma Sucidha
At-Tadbir : jurnal ilmiah manajemen Vol 3, No 1 (2019): At-Tadbir : jurnal ilmiah manajemen
Publisher : Islamic University of Kalimantan MAB Banjarmasin

This research is intended to find out and analys the effect between fashion involvement (X1), shopping lifestyle (X2), hedonic shopping value (X3) and positive emotion (X4) as exogenous variable towards impulse buying (Y1) as endogenous variable to the Duta Mall Banjarmasin customer. This study used the quantitative research by spreading questioners to the customer of Duta Mall Banjarmasin who shop about 145 persons. The sample was taken by the purposive sampling method. The measurement of variable used the bipolar adjective scale with the weight scale from 1 to 10. To find out the effect of X variable towards Y variable used Structural Equation Modelling (SEM). The result concluded that (1) there is a negative influence and insignificant variables of fashion involvement (X1) towards impulse buying (Y) in the amount of -7,4%. (2) shopping lifestyle variable (X2) influence significantly and positive in the amount 72,9% towards impulse buying (Y), hedonic shopping value variable (X3) influence significantly and positive in the amount 17,2% towards impulse buying (Y) and (4) positive emotion variable (X4) influence significantly and positive in the amount 17,8% towards impulse buying (Y). Keywords: Fashion involvement, shopping lifestyle, hedonic shopping value, positive emotion, impulse buying.

ASAS-ASAS KONTRAK (AKAD) DALAM HUKUM SYARI’AH Akhmad Hulaify
At-Tadbir : jurnal ilmiah manajemen Vol 3, No 1 (2019): At-Tadbir : jurnal ilmiah manajemen
Publisher : Islamic University of Kalimantan MAB Banjarmasin

The position of the principles of contract (aqad) in Sharia law is a form protection of rights for economic transactions. This study examines the principles of contract (aqad) in sharia. This type of research is a library research. While the approach used in this study; normative approaches, sociological approaches, historical approaches and philosophical approaches. Data obtained from the literature were carried out reduction and classified then carried out to find the relationship between the data found with the core problem of this study. These results are analyzed using the method of analysis content with the aim of finding answers to the problems of this study. After analysis can be found the red thread that in Islamic Economics, contract is a determining factor of the immaturity of economic transactions. The emphasis is on the principle of circulation, principle of guarding, and principle of justice. The purpose of this study is to provide knowledge and understanding to the community that the principles of contract (aqad) in sharia are not only a form of agreement on a transaction but also as a bond between the two parties specifically regulated in the Islamic Economic system in order to avoid the mudharat (damage) and the safety of the world and hereafter (falah).

PENGARUH KOMUNIKASI DAN MOTIVASI TERHADAP KINERJA KARYAWAN PT BESS FINANCE BANJARMASIN Noorlaily Maulida
At-Tadbir : jurnal ilmiah manajemen Vol 2, No 1 (2018): At-Tadbir : jurnal ilmiah manajemen
Publisher : Islamic University of Kalimantan MAB Banjarmasin

Penelitian ini bertujuan untuk mengetahui dan menganalisis (1) Pengaruh komunikasi terhadap kinerja karyawan, (2) Pengaruh motivasi terhadap kinerja karyawan, (3) Pengaruh komunikasi dan motivasi terhadap kinerja karyawan. Penelitian ini menggunakan jenis penelitian deskriptif analitis dengan pendekatan kuantitatif. Metode yang digunakan dalam penelitian adalah metode survey. Responden dalam penelitian ini adalah seluruh karyawan PT. BESS Finance Banjarmasin yang berjumlah 64 orang. Alat ukur yang digunakan dalam penelitian ini adalah kuesioner. Analisis data yang digunakan adalah dengan uji regresi dengan menggunakan program SPSS for windows 21. Hasil pengujian hipotesis yang pertama menunjukkan bahwa komunikasi memiliki pengaruh yang signifikan tehadap kinerja karyawan PT. BESS Finance Banjarmasin, Hasil hipotesis kedua menunjukkan bahwa motivasi memiliki pengaruh yang signifikan terhadap kinerja karyawan PT. BESS Finance Banjarmasin. Hasil hipotesis yang ke tiga menunjukkan bahwa komunikasi dan motivasi secara simultan memiliki pengaruh yang signifikan terhadap kinerja karyawan PT. BESS Finance Banjarmasin. Kata kunci: Komunikasi, Motivasi, Kinerja Karyawan

Pengaruh Mekanisme Good Corporate Governance pada Pengungkapan Tanggung Jawab Sosial Perusahaan Yang Tergabung Dalam Indeks Kompas 100. Yuliani Yuliani
At-Tadbir : jurnal ilmiah manajemen Vol 3, No 1 (2019): At-Tadbir : jurnal ilmiah manajemen
Publisher : Islamic University of Kalimantan MAB Banjarmasin

The purpose of this study was to analyze the effect, good corporate governance mechanism through the composition of the independent board, independent audit committee composition and public ownership, on the disclosure of social responsibility (CSRI). This study also uses a variable sized firms, leverage and profitability as the control variables. The population used a company registered in the Kompas Index 100 period in 2017. The sample was taken by purposive sampling method, and which meet the criteria of sample selection. The samples used were 81 companies. Data collected through secondary data in the form of annual reports published in the period 2017 Indonesian Stock Exchange in 2018. Statistical testing method using multiple linear regression analysis, the statistical test of hypothesis testing and statistical test t F. The results of the analysis based on the use of all the independent variables and the control variables show that only the composition of the independent board and size significantly influence the company's CSR disclosure. Key words: Corporate Social Responsibility; Good Corporate Governance Mechanism; Company Size, Leverage, Profitability

DIMENSI PELAYANAN PADA PERGURUAN TINGGI: STUDI PADA MAHASISWA PASCASARJANA Khuzaini khuzaini; Maskur Maskur
At-Tadbir : jurnal ilmiah manajemen Vol 3, No 1 (2019): At-Tadbir : jurnal ilmiah manajemen
Publisher : Islamic University of Kalimantan MAB Banjarmasin

Customer satisfaction is a very important factor in a business field including a non-profit business. One of the factors causing customer satisfaction in service businesses is the quality of service. With the existence of service quality factors, it is expected to increase customer satisfaction. Identifying the dimensions of service quality is certainly a very important thing in an effort to satisfy customers. Therefore this study seeks to build a dimension that has been mentioned in various literatures of course with some adjustments. This research was conducted at the Higher Education organization (non-profit) which aims to serve students. The dimensions used are Tangible, Reliability, Responsiveness, Assurance and Empathy. The analytical method used is to use factor analysis using the Partial Least Square (SEM-PLS) approach. This research is a pilot study (pilot-test) involving a sample of 82 master students. The test results show that the responsiveness indicator is not able to explain the service quality dimension variables. Keywords: Service Quality, PLS, postgraduate, pilot-test, satisfaction

ANALISIS HUBUNGAN MOTIVASI DAN DISIPLIN KERJA KARYAWAN TERHADAP EFEKTIVITAS PELAKSANAAN MANAJEMEN MUTU PADA UNIVERSITAS BUDI LUHUR Dwi Kristanto
At-Tadbir : jurnal ilmiah manajemen Vol 3, No 2 (2019): At-Tadbir : jurnal ilmiah manajemen
Publisher : Islamic University of Kalimantan MAB Banjarmasin

Universitas sebagai lembaga pendidikan tinggi harus dapat memenuhi tututan memenuhi standar pendidikan yang tinggi untuk memiliki mutu pendidikan yang berkualitas, agar dapat bersaing di dunia global. Sistem manajemen mutu diharapkan dapat menciptakan standar pendidikan tinggi untuk meningkatkan mutu pendidikan. Untuk menerapkan sistem manajemen mutu secara efektif diperlukan sumber daya manusia yang mempunyai tingkat kedisiplinan dan motivasi yang tinggi. Efektivitas dalam menerapkan sistem manajemen mutu diperlukan komitmen bersama seluruh karyawan baik dari manajer puncak, manajer madya dan manajer bawah. Dalam menerapkan sistem manajemen mutu hal yang menarik untuk dianalisis adalah bagaimana hubungan motivasi dan disiplin kerja karyawan dengan efektivitas penerapan sistem manajemen mutu. Hasil penelitian ini menunjukkan bahwa baik secara parsial maupun bersama-sama, variabel motivasi dan disiplin kerja karyawan memiliki pengaruh yang signifikan terhadap efektivitas penerapan sistem manajemen mutu.

PENGARUH MOTIVASI KERJA DAN IKLIM ORGANISASI TERHADAP KINERJA PEGAWAI TATA USAHA UNIVERSITAS ISLAM KALIMANTAN MUHAMMAD ARSYAD AL BANJARI BANJARMASIN Nasrullah Nasrullah; Sulastini Sulastini; Muhammad Harlie
At-Tadbir : jurnal ilmiah manajemen Vol 3, No 2 (2019): At-Tadbir : jurnal ilmiah manajemen
Publisher : Islamic University of Kalimantan MAB Banjarmasin

The Role of Climate Organizations and motivations to improve employee performance are very important. This study aims to find out what are the factors that affect the performance of administrative staff at the Islamic University of Kalimantan Muhammad Arsyad Al Banjari Banjarmasin. This study uses quantitative methods, with a total sample of 60 respondents. The data analysis method used is by using multiple linear regression. The results of the study on the effect of work motivation and Organizational Climate on the performance of Administrative staff at the Islamic University of Kalimantan Banjarmasin showed the following results: The first hypothesis states the influence of motivation and Organizational Climate together have a positive influence on the performance of Administrative employees but not significant (meaningless ), The second hypothesis states that the influence of motivation partially has a positive and significant influence on the performance of administrative staff of the Islamic University of Borneo. The third hypothesis states that the influence of Organizational Climate partially has a positive and significant influence on the performance of administrative staff of the Islamic University of Kalimantan Banjarmasin not proven, because the effect is negative and not significant. So it can be concluded that only motivation has a significant effect on the performance of administrative staff of the Islamic University of Kalimantan. Keywords: Motivation, Organizational Climate, Administrative Performance

PENGEMBANGAN RANCANGAN DAN PENGUKURAN KINERJA PERUSAHAAN DENGAN PENDEKATAN BALANCED SCORECARD (Studi Kasus di PT. Natra Raya) sri wahyunawati
At-Tadbir : jurnal ilmiah manajemen Vol 3, No 2 (2019): At-Tadbir : jurnal ilmiah manajemen
Publisher : Islamic University of Kalimantan MAB Banjarmasin

PT. Natra Raya company is licensed by Catterpillar Inc. to produce the Caterpillar heavy equipment. The challenge in seizing market share requires companies to provide competitive prices. The increase in raw material prices, employee wages, transportation costs, charges the company more. The use of Balanced Scorecard on performance measurement helps companies create a comprehensive performance measurement system to measure company performance to be more efficient. This study uses two methods of analysis. The process of making a balanced scorecard design uses quantitative analysis while qualitative used to calculate process, measuring Key performance Indicators weight and performance range. The results of the survey with the balanced scorecard approach show that the performance of PT. Natra Raya is good with an index number of 103.4% (green code). The balanced scorecard method shows that the performance of PT. Natra Raya cannot only be measured in a limited way. This method can show that there are parts of the indicator that need special attention, namely KPIs with poor performance evaluation results shown in the sub-KPI of employee capability due to the KPI's focus on resources getting a bad score. The sub-KPI, when completing the project, gets a poor performance evaluation result, but outside of the three sub-KPIs, the results of PT. Natra Raya is good and very good.

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zakky zamrudi

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