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Performance
Published by Universitas Jenderal Soedirman
ISSN : -     EISSN : 26158094     DOI : -
Core Subject : Education,
Education
Performance is our bianually peer-reviewed journal, designed to accommodate research articles in the domain of management science. This journal has been published by Faculty of Economics and Business, Universitas Jenderal Soedirman since 2003. We invite articles in all functional area of management, which mainly about (but not limited to) Human Resource, Marketing, Financial, Operational and Strategic Management.
Arjuna Subject : -
Articles 14 Documents
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Search results for , issue "Vol 5 No 2 (2007): Performance" : 14 Documents clear
KAJIAN KUALITAS PELAYANAN BERDASARKAN ISO 9001:2000 CLAUSE 8: STUDI KASUS PADA INSTALASI FARMASI RSUD PROF. DR. MARGONO SOEKARJO Wiwiek Rabiatul Adawiyah
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 5 No 2 (2007): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

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Abstract

The study entitled An Analysis on Service Quality Based on ISO 9001: 2000 Clause 8 is aimed at evaluating the quality of service provided by Installation of Pharmacy at Prof Dr. Margono Soekarjo Hospital. The tools used for analysis are statistical quality control (SQC). Among the tools used are check sheet, pareto diagram, fishbone diagram, and control chart. The Data was analyzed by comparing the length of timerequired to serve customers, before and after process improvement. The conclusion obtained are: first, there has been improvement in the length of time required to serve customer from 75,8 to 41,2 minutes; second, the used of statistical quality control are efficient and effective in controlling the service quality at the Pharmaceutical Installation; Third, Control Chart is very useful for determining the specification line for the purpose of controlling; finally, Quality Circle members must continuously be educated on the tools used in ISO 9001: 2000 in order to improve work performance.
KOMPOSISI KEPEMILIKAN SAHAM, LIKUIDITAS DAN ABNORMAL RETURN DI SEKITAR PENGUMUMAN STOCK SPLIT PADA PERUSAHAAN PUBLIK DI BURSA EFEK JAKARTA Najmudin Najmudin; Nurhayati Indiyastuti
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 5 No 2 (2007): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

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Abstract

This paper aims to examine: (1) The effect of stock splits on share ownership composition, liquidity, and return for splitting firms; (2) Linkages among those three variables and ownership composition prior to the split as a conditioning variable; and (3) Relationship between liquidity change and ownership composition change as anintervening variable. The sample observed in this study was the firm listed at Jakarta Stock Exchange during period 1995 - 2000 and splitting the stock during January 1997 – December 1998, this sample was selected based on purposive sampling method. The research method used is event study, i.e. research methodology designed to measure the impact of an event of interest on stock returns.The analysis yields three main results: (1) The stock split does not change the ownership composition and the level of liquidity. (2) The effect of stock split on ownership composition and liquidity is conditional on the level of institutional ownership prior to the split. Firms with high institutional ownership prior to the split experience decrease in institutional ownership, while firms with low institutional ownership prior to the split do not change. Changes in liquidity are negatively affected by the level of institutional ownership prior to the split and positively affected by changes in institutional ownership proportion. (3) There are positive abnormal returns following the stock split. The abnormal returns are not related to the level of institutional ownership prior to the split.
KOMITMEN ORGANISASIONAL SEBAGAI VARIABEL PEMEDIASI PADA HUBUNGAN KEPUASAN KERJA DENGAN KINERJA: PENDEKATAN MODEL TIGA KOMPONEN Ratno Purnomo; Ratni Zulaikha
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 5 No 2 (2007): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

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Abstract

This study examined the mediating effects of organizational commitments on the relationship between job satisfaction and job performance. It also examined the effect of job satisfaction on organizational commitment, the effect of organizational commitment on job performance and the direct effect of job satisfaction on job performance.Respondents were the nurses of a private hospital located in Yogyakarta (N = 151). Using hierarchical regression analysis, there are three main findings. First, organizational commitment had no mediating effect on the relationship between job satisfaction and job performance. Second, job satisfaction had an effect to organizational commitment. Third, organizational commitment had no effect on job performance and job satisfaction had a direct effect on job performance. Implications for future research and practice are discussed.
SURVAI KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUBLIK KABUPATEN BEREBES Agus Suroso
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 5 No 2 (2007): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

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Abstract

This research is intended to evaluate the performance of public service from external perspective. Accordingly, the study approach employed is to get feedback from both individuals and business sector as consumers of the public service rendered by the local government. The aims of the study are to get data and information on the degree of the usage of public service, to identify factors influencing public dissatisfaction after consuming service, and to identify the causes of not consuming service. The study employs survey method and the sample size are 505 and 150 for non-business individuals and business sector, respectively. The sample saize of non-business individuals is assumed to be enough compared with that recommended by the Depdagri guidance. The conclusion drawn from the findings is the Local Government of Brebes needs to formulate several steps to improve all public service sectors. Generally, however, the proportion of the respondents’ satisfaction is higher than that of dissatisfied respondent. Many reasons that cause the respondent not using the service indicate the inefficiency of Brebes Government in providing the public services. The Local Government of Brebes also needs to show his commitment and real effort to handle a lot of real issues as stated in the general questions, so that the people’s attitude and trust to the Local Government of Brebes will increase.

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