Jurnal Pendidikan dan Keluarga
Jurnal Pendidikan Keluarga (JPK) is a scientific journal for publishing research results and critical reviews of knowledge that have not been published in other journals in the scope of vocational education and science in the fields of food, fashion, beauty and cosmetics by researchers and practitioners.
The focus and scope of the journal consists of:(1) Culinary; (2) Design Fashion; (3) Beauty and Cosmetics (4) Vocational Education; (5) Tourism; and (6) Hospitality Management
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<![CDATA[ANALISIS BAURAN PEMASARAN DI HOTEL PANGERAN BEACH PADANG ]]>
<![CDATA[Nurmala Widyastuti]]>
<![CDATA[ JURNAL PENDIDIKAN DAN KELUARGA Vol 10 No 1 (2018): Vol 10 No 1 (2018) ]]>
Publisher : <![CDATA[Fakultas Pariwisata dan Perhotelan Universitas Negeri Padang ]]>
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DOI: 10.24036/jpk/vol10-iss1/504
<![CDATA[Abstract. Based on this study to analyze the marketing mix at the Pangeran Beach Hotel Padang. This type of research is a qualitative descripptive. Determination of informants using purposive sampling technique that is many as eight research informants consisting of hotel marketing and hotel consumers. The results obtained from this study are as follows : 1) The products offered by the Pangeran Beach Hotel Padang are quality attractive and of high quality and the service provide to guests are good, 2) The Price set by the Pangeran Beach Hotel Padang is quite high and is only affordable for middle and upper class people, 3) Promotions carried out by the Pangeran Beach Hotel Padang have been maximized so that guests are still intererted in staying at the hotel, 4) The Place or location of the Pangeran Beach Hotel Padang is already strategic annd in the city center, and works together to travel agents so that guests know the location of the Pangeran Beach Hotel Padang. Keywords : Marketing, Marketing mix]]>
<![CDATA[Kepuasan Tamu Tentang Breakfast Di Royal Restaurant Grand Royal Denai Hotel Bukittinggi ]]>
<![CDATA[Indah Septiani Putri]]>;
<![CDATA[Yuliana Yuliana]]>
<![CDATA[ JURNAL PENDIDIKAN DAN KELUARGA Vol 10 No 1 (2018): Vol 10 No 1 (2018) ]]>
Publisher : <![CDATA[Fakultas Pariwisata dan Perhotelan Universitas Negeri Padang ]]>
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DOI: 10.24036/jpk/vol10-iss1/515
<![CDATA[Abstract. The purpose of this study is to determine the level of guest satisfaction when breakfast at the Royal Restaurant of Grand Royal Denai Hotel Bukittinggi. This type of research is quantitative descriptive research. The sampling technique used is purposive sampling with 90 people as sample. Data collection techniques are carried out by distributing questionnaires using a Likert scale that has been tested for validity and reliability. The data were analyzed through data tabulation and descriptive data using percentages. The results of the study found that guest satisfaction about breakfast at the Grand Royal Denai Hotel Bukittinggi was in the category of satisfaction 90% and the category very satisfied 10%.]]>
<![CDATA[pengaruh kualitas pelayanan receptionist terhadap kepuasan tamu di hotel pusako bukittinggi ]]>
<![CDATA[yandri andika rahmat]]>
<![CDATA[ JURNAL PENDIDIKAN DAN KELUARGA Vol 10 No 1 (2018): Vol 10 No 1 (2018) ]]>
Publisher : <![CDATA[Fakultas Pariwisata dan Perhotelan Universitas Negeri Padang ]]>
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DOI: 10.24036/jpk/vol10-iss1/508
<![CDATA[Abstract This study aims to determine the effect of the quality of receptionist services on guest satisfaction at the Pusako Hotel Bukittinggi. This type of research is quantitative descriptive with associative causal methods. The purposive sampling used as many as 93 guests who had or were staying at Pusako Bukittinggi Hotel In the period of January-June 2017, data was collected through questionnaires with a Likert scale that had been tested for validity and reliability. The results obtained from this study are as follows: 1) Service Quality of Hotel Employees is in the poor category with a percentage value (58%), 2) Guest Satisfaction is in a less satisfied Category at Pusako Bukittinggi Hotel with a percentage value (53%). 3) The results of a simple linear regression test obtained a value of Fcount 29,667 with sig. 0,000 <0,05 which means that variable X can explain Y variable significantly. Furthermore, the regression coefficient is 0.383 at a significant level of 0.000 <0.05. This means that each increase of 1 unit of service quality will increase 0.383 guest satisfaction units, and the R square value of 0.246 means that the effect of variable X on Y variable is 0.246 (24.6%) while the remaining 75.4% is influenced by other factors. So the service quality variable affects the guest satisfaction variable, so Ha is accepted. Keywords: Service Quality, Guest Satisfaction]]>
<![CDATA[STUDI KOMPARATIF KUALITAS PELAYANAN BELLBOY DI HOTEL AXANA PADANG DALAM MELAYANI TAMU INDIVIDU DAN TAMU GRUP ]]>
<![CDATA[Fikri Adib Putra]]>
<![CDATA[ JURNAL PENDIDIKAN DAN KELUARGA Vol 10 No 1 (2018): Vol 10 No 1 (2018) ]]>
Publisher : <![CDATA[Fakultas Pariwisata dan Perhotelan Universitas Negeri Padang ]]>
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DOI: 10.24036/jpk/vol10-iss1/501
<![CDATA[STUDI KOMPARATIF KUALITAS PELAYANAN BELLBOYDI HOTEL AXANA PADANG DALAM MELAYANITAMU INDIVIDU DAN TAMU GRUPFikri Adib Putra1,Ira Meirina Chair2Program Studi D4 Manajemen PerhotelanJurusan PariwisataFPP Universitas Negeri Padangemail: fikriadib33@gmail.comAbstract. This study aims to describe and compare service quality by bellboy at The Axana Hotel Padang. The research is quantitative descriptive with a comparative approach. The sample used was purposive sampling which was 189 individual guests dan group guests who had stayed at The Axana Hotel Padang, using a questionnaire with a likert scale that had been tested for validity and reliability. Data analysis techniques using statistical tests with Chi Square. The result obtained are as follows: (1) The service of quality by bellboy in serving individual guests at The Axana Hotel Padang Hotel obtained an average score of 3.00 with a good category. (2) The service of quality by bellboy in serving group guests at The Axana Hotel Padang obtained an average score of 3.02 with a good category. (3) Comparison of service quality by bellboy in serving individual guests and group guests at The Axana Hotel Padang shows the results of the test analysis obtained by P value (0.000< 0.05 Ho hypothesis is refused. That means there is difference in the service of quality by bellboy at The Axana Hotel Padang Hotel in serving individual guests and group guests.Keywords: Service of Quality, Bellboy, Comparative Study]]>
<![CDATA[ANALISIS KUALITAS MAKANAN PADA SAAT BREAKFASTDI THE ALIGA HOTEL PADANG ]]>
<![CDATA[ivony tresia]]>
<![CDATA[ JURNAL PENDIDIKAN DAN KELUARGA Vol 10 No 1 (2018): Vol 10 No 1 (2018) ]]>
Publisher : <![CDATA[Fakultas Pariwisata dan Perhotelan Universitas Negeri Padang ]]>
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DOI: 10.24036/jpk/vol10-iss1/507
<![CDATA[Thisdstudy originated from the resultsiofiprevious studies where there were problems regarding the process of managing the procurement of perishable goods that did not have written procedures, the quality requirements of the material written and standardized in the hotel. To continue the problem where there are still problems related to food quality at breakfast at The Aliga Hotel Padang. This study aims to analyze food quality at breakfast at The Aliga Hotel Padang. This type of studyiisiquantitativepdescriptive. The population in this study were guests who stayed and breakfast at The Aliga Hotel Padang. The sampling technique used is purposive sampling. The totaliofisamplesiin this study amounted to 91 people. Data collection techniques were carried out by distributing questionnaires (questionnaires) using the Liker scale that has been tested for validity and reliability. Thenitheidata wereianalysisithrough data tabulation and descriptive data using percentages. Based on the research that has been done, the results obtained that the quality of food at breakfast at The Aliga Hotel Padang is in the category of enough with a percentage of 45.05%. It is recommended for other researchers to continue research on the quantity of food. Keywords: Food Quality, Breakfast]]>
<![CDATA[Pengaruh Komunikasi Interpersonal Terhadap Produktivitas Kerja Karyawan Room Division Department di Hotel Axana Padang ]]>
<![CDATA[Ongki Prinanda]]>
<![CDATA[ JURNAL PENDIDIKAN DAN KELUARGA Vol 10 No 1 (2018): Vol 10 No 1 (2018) ]]>
Publisher : <![CDATA[Fakultas Pariwisata dan Perhotelan Universitas Negeri Padang ]]>
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DOI: 10.24036/jpk/vol10-iss1/457
<![CDATA[PENGARUH KOMUNIKASI INTERPERSONAL TERHADAPPRODUKTIVITAS KERJA KARYAWAN ROOM DIVISION DEPARTMENTDI_HOTEL_AXANA_PADANG.Ongki Prinanda1,Youmil Abrian2Program_Studi_D4_Manajemen_Perhotelan_Jurusan_Pariwisata_FPP_Universitas_Negeri_Padang.email_: ongkimae@gmail.comABSTRAK.Tujuan dari penelitian ini adalah untuk mengetahui pengaruh komunikasi interpersonal terhadap produktivitas kerja_karyawan room division departemen di_Hotel Axana Padang. Penelitian ini berjenis asosiatif kausal. Sampel yang digunakan non probability sampling yaitu sebanyak 35 orang karyawan yang berada pada departemen room division, melaluii kuesioner_dengan skala likeert yang validitasdan reliabilitasnya telah diuji. Hasil dari penelitian ini sebagai berikut: (1) Produktivitas kerja karyawan room division departemen di Hotel Axana Padang diperoleh rata-rata skor sebesar 85,7% dikategorikan sangat baik. (2) Komunikasi Interpersonal room division departemen di Hotel Axana Padang diperoleh rata-rata skor sebesar 82,9% dikategorikan sangat baik. (3) Hasil penelitian_ini_menunjukkan_bahwa tidak adanya pengaruh yang_signifikan_antara_variiabel X_dan_Y dengan nilai koefisien regresi. sebesar 0,265 dengan nilai sig. 0,064 < 0,05.Kata Kunci : produktivitas kerja karyawan, komunikasi interpersonalABSTRAKBased on this study to determine the effect of interpersonal communication on the work productivity of room division department employees the.Axana.Hotel_Padang. This_type of research_is causal associative._The sample used is non-probability sampling, which is as many as 35 employees who are in the room division department, through a questionnaire with a Likert scale whose validity and reliability have been tested. The.result obtained.from.this.studyare asfollows: (1) Work productivity of room division department employees at the Axana Padang Hotel obtained an average score of 85.7% categorized as very good. (2) Interpersonal room division department communication at the Axana Padang Hotel obtained an average score of 82.9% categorized as very good. (3) The.results this study indicate.that there,is no significant influence between variables X and Y with a regression coefficient of 0.265 with sig values. 0.064 <0.05.Keywords: employee work productivity, interpersonal communication]]>
<![CDATA[PENGARUH PELATIHAN TERHADAP PRESTASI KERJA KARYAWAN DI GRAND INNA HOTEL PADANG ]]>
<![CDATA[atika prasuri]]>
<![CDATA[ JURNAL PENDIDIKAN DAN KELUARGA Vol 10 No 1 (2018): Vol 10 No 1 (2018) ]]>
Publisher : <![CDATA[Fakultas Pariwisata dan Perhotelan Universitas Negeri Padang ]]>
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DOI: 10.24036/jpk/vol10-iss1/506
<![CDATA[Based on this study to determine the effect of training on employees work performance at Grand Inna Hotel Padang. This type of research_is causal associative. The sample used is total sampling, which is as many as 60 employees who are in the operational section, through a questionnaire with a Likert scale whose validity and reliability have been tested. The results obtained from this study are as follows: (1) training is in the very good category 68.33%, (2) employees work performance is in a very good category of 95%, (3) the results of testing a simple linear regression hypothesis obtained F for 8.649 with sig. 0.00 <0.05, then the training variable explains the variable employees performance of 13% and 87% influenced by other factors. Then the coefficient value of 0.248 is obtained with the value in sig. 0.00 <0.05. This means that each increase of 1 training unit will increase the 0.248 work achievement units of Grand Inna Hotel Padang employees. Keywords: Training, Employee Performance]]>
<![CDATA[Pengelolaan Pengadaan Barang Operasional Restoran Skyline Di Hotel Ibis Padang ]]>
<![CDATA[Nur Anisa]]>
<![CDATA[ JURNAL PENDIDIKAN DAN KELUARGA Vol 10 No 1 (2018): Vol 10 No 1 (2018) ]]>
Publisher : <![CDATA[Fakultas Pariwisata dan Perhotelan Universitas Negeri Padang ]]>
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DOI: 10.24036/jpk/vol10-iss1/502
<![CDATA[Abstract.This research is motivated by the poor management of the procurement of skyline restaurant operational goods due to the frequent situation of urgent goods but the user rarely directly engages in receiving goods, is not right in planning procurement of goods, organizational structure is not lived properly, and lack of communication in ordering goods. This research is a descriptive study with a qualitative approach. The sampling technique used was purposive sampling which consisted of purchasing staff and F&B Manager. Data collection techniques are carried out using interview, observation, and documentation methods. Data analysis techniques are used through three stages, namely: data reduction, data presentation, and conclusion.Based on the results of research conducted, it was found several things related to the management of the procurement of skyline restaurant operational goods, namely: purchase requests, supplier selection, purchase orders, receipt of goods, and recording of purchase transactions whose entire process must pay attention to several management functions including planning, organizing, directing and monitoring so that the management of the skyline restaurant operational goods procurement runs well and there is no loss for employees or hotels. Keywords: Management, Procurement of goods, Restaurant]]>
<![CDATA[PENERAPAN QUALITY CONTROL DI LAUNDRY HOTEL BASKO PADANG ]]>
<![CDATA[Desi Ratna Sari]]>
<![CDATA[ JURNAL PENDIDIKAN DAN KELUARGA Vol 10 No 1 (2018): Vol 10 No 1 (2018) ]]>
Publisher : <![CDATA[Fakultas Pariwisata dan Perhotelan Universitas Negeri Padang ]]>
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DOI: 10.24036/jpk/vol10-iss1/519
<![CDATA[Abstract. Penelitian ini bertujuan untuk mengetahui Penerapan Quality Control Di Laundry Hotel Basko Padang. Penelitian ini terdiri dari lima Indikator dari lima indikator itu hanya 1 yang di teliliti dari lima indikator tersebut. Dari lima indikator itu hanya Proses kerja di laundry Hotel Basko Padang saja yang di teliti. Jenis penelitian ini adalah penelitian deskriptif dengan pendekatan data kualitatif. Penentuan informan peneliti dengan purposive sampling yaitu 1 orang Manager Laundry, 1 orang Supervisor Laundry, 2 orang karyawan operasional Laundry Hotel. Pengumpulan data melalui wawancara,observasi, dan dokumentasi. Teknik analisis data yang di gunakan yaitu dengan dengan cara reduksi data, penyajian data dan kesimpulan. Berdasarkan hasil peneliti secara umum penerapan Quality Control Di Laundry Hotel Basko Padang yang di lihat dari Proses Laundry berupa: Taking Order yang di lakukan oleh Order Taker maupun dari karyawan Laundry itu sendiri, Pengambilan Pakain (picking-up), Pengecekkan dan Pemberian Identitas (cheking dan marking), Pencucian (washing), Pemerasan (extracting), Proses Pengeringan (drying), Proses Penyetrikaan (Pressing), Pengepakan (parking/finishing), Pengantaran (Delivering).Kata Kunci: Penerapan Quality Control Di Laundry Hotel Basko Padang]]>
<![CDATA[ANALISIS KEBUTUHAN TAMU YANG MENGINAP TENTANG FASILITAS KAMAR DI HOSPITALTY CENTER ]]>
<![CDATA[wita oktavia]]>
<![CDATA[ JURNAL PENDIDIKAN DAN KELUARGA Vol 10 No 1 (2018): Vol 10 No 1 (2018) ]]>
Publisher : <![CDATA[Fakultas Pariwisata dan Perhotelan Universitas Negeri Padang ]]>
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DOI: 10.24036/jpk/vol10-iss1/514
<![CDATA[This type ofmresearch is descriptive research with quantitative data. The population of this study were individual and group guests staying at the Central Hospital. The sampling technique is non probability sampling, using purposive sampling. The number of samples in this study ruled 65 people. Data collection techniques were carried out using a questionnaire (questionnaire) using a Likert scale that has been tested for validity and reliability. Furthermore, the data were analyzed by quantitativepdescriptive. The result of this research is that this research has found about the guest needs about room facilities at the Hospital Center based on the data analysis above which is described by indicators. Based on the results of a study of 65 samples, the variable of room facilities needs can be categorized as very needed 74%. Then in the bedroom rankings can be categorized very needed 72%, indicators of linen items can be categorized very needed 75%, bathroom indicators can be categorized very needed 80%. Keywords: Room Facilities Needs, Hospitalty Center]]>
