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Program Studi Manajemen, Fakultas Ekonomi, Universitas Islam Majapahit, Mojokerto, Indonesia Jl. Raya Jabon, Km. 0,7 Mojokerto, Tlp/Fax (0321) 399474, Gd. Andalusia, Lt.2
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Bisman (Bisnis dan Manajemen): The Journal of Business and Management
Published by Universitas Islam Majapahit
ISSN : 26147734     EISSN : 26146592     DOI : -
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Bisman (Bisnis dan Manajemen): The Journal of Business and Management, is an electronic scientific journal published online twice per year or once per semester in February and August. Bisman (Bisnis dan Manajemen): The Journal of Business and Management has been rewarded e-ISSN 2614-6592 since 2018, otherwise printed ISSN 2614-7734. Bisman (Bisnis dan Manajemen): The Journal of Business and Management aims to improve the quality of science and channel the interest of sharing and dissemination of knowledge and business for scholars, students, practitioners, and the observer of science in Management. Bisman (Bisnis dan Manajemen): The Journal of Business and Management accepts the results of studies and research articles which have not been published in other media. Bisman (Bisnis dan Manajemen): The Journal of Business and Management is published by The Management Department of Economic Faculty in Universitas Islam Majapahit in collaboration with Aliansi Pengelola Jurnal Ekonomi dan Bisnis Indonesia (ALJEBI).
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 173 Documents
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Analisis Strategi Penanganan Keluhan dan Kepuasan Konsumen pada Toko Lantikya Store Jombang Siti Munawaroh; Sri Yuni Wulandari
Bisman (Bisnis dan Manajemen): The Journal of Business and Management Vol. 6 No. 2 (2023): Juli 2023
Publisher : Program Studi Manajemen, Fakultas Ekonomi, Universitas Islam Majapahit, Jawa Timur, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37112/bisman.v6i2.2799

Abstract

Complaint is a feedback or feedback given by consumers for the service they have received. Complaints given by consumers usually arise from dissatisfaction with the services provided by company or agency employees. Satisfaction is someone's pleasure or disappointment that occurs after a comparison of product performance is set based on expected performance. Lantikya store is a store engaged in the sale of office stationery items (ATK), galleries, accessories, baby shops, children's toys, and many more. Lantikya Store often finds consumer complaints in the form of unsatisfactory service and empty items that consumers are looking for. Sales assistants at the Lantikya store have their own way of dealing with consumer complaints, while this research was conducted to analyze the strategies employed by the Lantikya store employees when they received complaints, as well as benchmarks for consumer satisfaction. The method used in this research is descriptive qualitative research method. The results of this research are data obtained from several strategies carried out by employees of the Lantikya store when they find consumer complaints, namely listening, apologizing and providing solutions to these consumers. As well as measuring consumer satisfaction can be seen from its loyalty.
Urgensi Pemberian Tambahan Penghasilan terhadap Kepuasan dan Kinerja Maman Sulaeman; Erna Rusmiwati; Endang Syarif; Yayan Rudianto; Wahdan Budi Setiawan
Bisman (Bisnis dan Manajemen): The Journal of Business and Management Vol. 6 No. 2 (2023): Juli 2023
Publisher : Program Studi Manajemen, Fakultas Ekonomi, Universitas Islam Majapahit, Jawa Timur, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37112/bisman.v6i2.2827

Abstract

Employee performance is always a problem for every organization. Private and government organizations are trying to improve the performance of their human resources. This study aims to analyze the urgency of providing additional income to satisfaction and performance. The research method is used quantitatively by collecting data through a questionnaire distributed to 354 ASNs in the Banjar city government. It was further analyzed using SEM PLS. The results of the study found that providing additional income for ASNs can improve satisfaction and performance. ASN becomes satisfied with the receipt of additional income so that it can improve its performance.
Hubungan Kecerdasan Emosional dengan Turnover Intention Mumun Surahman
Bisman (Bisnis dan Manajemen): The Journal of Business and Management Vol. 6 No. 2 (2023): Juli 2023
Publisher : Program Studi Manajemen, Fakultas Ekonomi, Universitas Islam Majapahit, Jawa Timur, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37112/bisman.v6i2.2836

Abstract

Emotional intelligence plays a significant role in the workplace for investigating organizational behavior and social psychology because possessing emotional intelligence enables an individual to understand and attend to their own emotions, facilitating their interactions with colleagues to work together towards common goals. This study aims to analyze the relationship between emotional intelligence and turnover intention. The research methodology employs a quantitative approach with a sample size of 171 employees from BRI in Ciamis Regency and Banjar City. Data collection was conducted using a questionnaire and subsequently analyzed through simple regression. The research findings indicate a correlation between emotional intelligence and turnover intention.

Page 18 of 18 | Total Record : 173

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