cover
Contact Name
Bunga Paramita
Contact Email
bahterainovasi@umrah.ac.id
Phone
+6281392329255
Journal Mail Official
bahterainovasi@umrah.ac.id
Editorial Address
Kampus Fakultas Ekonomi Universitas Maritim Raja Ali Haji Jl. Politeknik Senggarang, Tanjungpinang, Kepulauan Riau
Location
Kota pekanbaru,
Riau
INDONESIA
Bahtera Inovasi
ISSN : 26139243     EISSN : 27470067     DOI : -
Core Subject : Economy, Science,
Jurnal Bahtera Inovasi adalah jurnal open access dan peer-reviewed yang diterbitkan oleh Porgram Studi Manajemen Fakultas Ekonomi Universitas Maritim Raja Ali Haji. Bahtera Inovasi menerbitkan artikel hasil riset, telaah kritis, dan kajian literatur dalam bidang ilmu manajemen. Frekuensi terbit dua kali dalam satu tahun.
Articles 71 Documents
Pengaruh Service Quality dan Customer Trust Terhadap Kepuasan Konsumen Maskapai Penerbangan Lion Air (Studi Kasus Bandara Internasional Raja Haji Fisabilillah Tanjungpinang) Iranita Iranita
Bahtera Inovasi Vol 1 No 2 (2018): Jurnal Bahtera Inovasi
Publisher : Program Studi Manajemen Fakultas Ekonomi UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/bi.v1i2.3345

Abstract

Consumer satisfaction (Consumer Satisfaction) is a given positive attitude of consumers towards a service provided by a service company. Companies are expected to consider the factors that affect customer satisfaction. Lion Air, which is based on top brand award, is ranked first in the category of aviation services that use the LCC (low cost carrier). The almost all airports increase in passenger numbers in Indonesia, particularly in the international airport Raja Haji Fisabilillah Tanjungpinang. This study aims to examine the effect of service quality and customer trust to satisfaction of the consumer. The sample size is 60 people. This study uses a sampling method is the accidental sampling technique. technical analysis hypothesis testing using the Lisrel 8.5 program and Microsoft Excel version 2013. From this test later it can be seen how much the contribution of the independent variable (Service Quality, customer trust to the dependent variable (Lion Air Airlines customer satisfaction). The results showed that both directly and indirectly service quality and customer trust affect the satisfaction of customers of Lion Air
Hubungan Stres Kerja, Konflik dan Lingkungan Kerja Fisik Terhadap Prestasi Karyawan PT. Telesindo Shop Batam Toto Cahya Praja; Firmansyah Kusasi; Iranita Iranita
Bahtera Inovasi Vol 1 No 2 (2018): Jurnal Bahtera Inovasi
Publisher : Program Studi Manajemen Fakultas Ekonomi UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/bi.v1i2.3438

Abstract

In the business world today is growing rapidly this can be seen competition between companies.PT. Telesindo Shop as the official dealer of Telkomsel always improves the quality and quantity of the company.In this study reasearchers are interest in conducting research at PT. Telesindo Shop chapter Batam which aims to determine whether there is influence or how much influence the work stress, work conflict and physical work environment on employee performance. This study uses quantitative methods with data collection techniques through quentionnairies. Sample in this study were 30 people using full sample methods.The results of the study concluded that work stress, work conflict and physical environment partially have a positive and significant influence on employee performance. Meanwhile, simultaneously work stress, work conflict and work environment together have influences on employee performance at PT. Telesindo Shop chapter Batam. The most dominant variable is the physical environment. The results of this study imply that work stress, conflict and environment are things that need to be considered to improve employee performance to be better for the realization of company goals.
Asean dan Pembangunan Ekonomi Maritim Kepulauan Riau – Indonesia Akhirman Akhirman
Bahtera Inovasi Vol 1 No 2 (2018): Jurnal Bahtera Inovasi
Publisher : Program Studi Manajemen Fakultas Ekonomi UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/bi.v1i2.3439

Abstract

This study aims to find out the Maritime Economic Development of ASEAN Countries and Riau Islands - Indonesia. ASEAN which was established on August 8, 1967 through the Bangkok Declaration by Indonesia, the Philippines, Malaysia, Singapore, and Thailand. Then in 1984 he joined the State of Brunei Darussalam, in 1995 followed by the country of Vietnam, in 1997 the countries of Laos and Myanmar, and in 1998 joined the country of Cambodia. ASEAN in the Indonesian language known as Perbara or Perhimpunan Nations of Southeast Asia is a collaborative organization in the field of economy and geo-politics. The variables used in this study are Economic Growth, Export Rate. Inflation, and IPM. The data used is time series data, namely from 2014-2016. The analytical method used in this study is descriptive and econometric analysis. World Bank data, in 2017, predicts that there are three countries, namely Cambodia, Laos and Myanmar, which are predicted to have the most expansive economic growth after India in 2017-2019, and it is estimated that economic growth can reach 7%. while Indonesia in Quarter II 2017 grew 5.1 percent (BPS, 2017), while in 2013 it grew 5.58 percent. Riau Islands, a small town that captures part of NKRI in 2015 6.02 percent (yoy) economic growth, in the second quarter of 2017 must be willing with the lowest number two national economic growth, which is 2.02 percent which was the highest in Sumatra exceed national figures of 4.79 percent. (yoy). Suggestions given in this study include the need to think about a policy strategy that has potential economic areas to support sustainable export growth so that it can improve economic growth better.
Analisis Sistem Keuntungan Pola Bagi Hasil Nelayan Kelong Apung Pulau Pucung Desa Malang Rapat Kabupaten Bintan Myrna Sofia; Inge Lengga Sari Munthe
Bahtera Inovasi Vol 1 No 2 (2018): Jurnal Bahtera Inovasi
Publisher : Program Studi Manajemen Fakultas Ekonomi UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/bi.v1i2.3440

Abstract

The local government of Bintan Regency in this case the Department of Marine and Fisheries has allocated funds in the form of fishing gear facilities and infrastructure including kelong. The efforts of the Bintan district government through the Ministry of Marine Affairs and Fisheries have made efforts to improve the welfare of fishermen in Bintan Regency, but whether these efforts have been directly felt by fishermen on the island of Pucung, Malang Village, Bintan District Meeting. Where the majority of fishermen on the coast of Bintan Regency use the Floating Kelong Fishing Equipment. This study aims to determine the profit sharing pattern between kelong owners "Toke" with floating kelong fishermen on Pucung Island Malang Village Bintan District Meeting.. The research was conducted using primary data obtained directly from fishermen in the form of daily reports. The study was conducted for 4 (four) months from April to July 2018. The number of respondents in the study were 78 people. Pucung Island fishermen apply 3 profit sharing patterns for fishing activities using floating kelong, namely: Salary System, 1: 1 and 2: 1.
Peran Penyuluh Dan Strategi Pemasaran Dalam Meningkatkan Volume Penjualan Kelompok Nelayan Desa Madong Tanjungpinang Lia Suprihartini; Roni Kurniawan
Bahtera Inovasi Vol 1 No 2 (2018): Jurnal Bahtera Inovasi
Publisher : Program Studi Manajemen Fakultas Ekonomi UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/bi.v1i2.3441

Abstract

This study discusses the role of extension agents and how marketing strategies are thought to affect the sales volume of the fishermen group in Tanjung Pinang village. In this study the role of instructor variables is seen from performance and competency indicators; marketing strategy seen from indicators of market segmentation, market positioning, market entry strategy, marketing mix; and sales volume of profit and sales indicators. This study uses the SPSS.V.24 program application, showing that partially the Sales Strategy has a positive and significant effect on Sales Volume and the Extension Role has a positive and significant effect on Sales Volume. Simultaneously the Extension Role and Sales Strategy have a positive and significant effect on Sales Volume
Pengaruh Disiplin Kerja, Pengalaman Kerja, Kepuasan Kerja dan Etos Kerja Terhadap Produktivitas Kerja Pegawai Pada Kantor Balai Benih Ikan (BBI) Pengujan Delfi Wirayani; Lia Suprihartini; Roni Kurniawan
Bahtera Inovasi Vol 1 No 2 (2018): Jurnal Bahtera Inovasi
Publisher : Program Studi Manajemen Fakultas Ekonomi UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/bi.v1i2.3442

Abstract

This study discusses the role of extension agents and how marketing strategies are thought to affect the sales volume of the fishermen group in Tanjung Pinang village. In this study the role of instructor variables is seen from performance and competency indicators; marketing strategy seen from indicators of market segmentation, market positioning, market entry strategy, marketing mix; and sales volume of profit and sales indicators. This study uses the SPSS.V.24 program application, showing that partially the Sales Strategy has a positive and significant effect on Sales Volume and the Extension Role has a positive and significant effect on Sales Volume. Simultaneously the Extension Role and Sales Strategy have a positive and significant effect on Sales Volume
Pengaruh Quality Of Work Life (Qwl) dan Beban Kerja Terhadap Kepuasan Kerja Pegawai Pada Kantor Kesyahbandaran dan Otoritas Pelabuhan Kelas di Kijang Intan Novita Sari; Myrna Sofia; Nurhasanah Nurhasanah
Bahtera Inovasi Vol 1 No 2 (2018): Jurnal Bahtera Inovasi
Publisher : Program Studi Manajemen Fakultas Ekonomi UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/bi.v1i2.3443

Abstract

This study aims to determine and analyze whether there is influence of, quality of work life and workload to against employee job satisfaciton at Office X. This research is categorized as quantitative research with questionnaire instrument. Population in this research is all employees of Office X counted 41 people. Sampling technique by means of saturated sampling technique or census. The sample in this study is to take the population or as many as 41 samples. The data used in this study is the primary data obtained through Questionnaire. Instrument validity test using Correclation Bivariate formula, while reliability test using Cronbach Alpha. Measurers proved to be valid and reliable for research instruments. Multiple regression analysis is used to test the hypothesis of this research.Based on the results of this study it is known that the results of multiple linear regression test is Y = 2,826 + 0,16 X1 + 1,082 X2 where, quality of work life (X1), workload (X2 and job satisfaction (Y). Then T test results of variable quality of work life does not significantly affect employee job satisfaction (1,488 < 1,68288). Workload has a significant effect that is (22,009 > 1,6828. Test F together there is a significant influence on employee job satisfaction ( 247,626 > 2,85. R square test results give a value of 0,925 which mean 92,5% employee satisfaction variable can be explained through two independent variables, while the rest of 7,5% influenced or explained by other factors not included in this study.
Analisa Pengaruh Customer Experience Terhadap Customer Satisfaction Wisatawan Pada Destinasi Wisata Kabupaten Bintan Kepulauan Riau Iranita Iranita
Bahtera Inovasi Vol 1 No 2 (2018): Jurnal Bahtera Inovasi
Publisher : Program Studi Manajemen Fakultas Ekonomi UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/bi.v1i2.3444

Abstract

This study discusses the customer experience that supposedly affects customer satisfaction of tourists in the province of Riau Islands of Bintan Regency. In this study the variable dimension measured through experinece sense, feel, think, act and relate. Research data processed with using their analysis of multiple linear regression and factor. The results of this research show that customer experience significant influential variable and positive towards consumer satisfaction (customer satisfaction). The result of the research shows that experience variable with dimensions of sense, feel, think, act and relate simultaneously against influential customer satisfaction. In partial dimensions factor sense, feel, think and relate that give may influence against the satisfaction and sense of dominant influence dimensions against customer satisfaction.
Pengaruh Pengalaman Kerja, Promosi Jabatan dan Pengembangan Karir Terhadap Kepuasan Kerja Karyawan pada PT. X Yulainda Yulainda; Akhirman Akhirman; Firmansyah Kusasi
Bahtera Inovasi Vol 2 No 1 (2018): Jurnal Bahtera Inovasi
Publisher : Program Studi Manajemen Fakultas Ekonomi UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/bi.v2i1.1505

Abstract

The purpose of this research is to know whether the Work Experience, Job Promotion and Career Development influence Employee Job Satisfaction at PT. X. The type of data that is used consists of primary data and secondary data, obtained by interview, questionnaire distribution and study of library, which the measurement uses Likert scale, and processed with SPSS version 22 program. The sample technique uses non- probability sampling totaling 40 respondents distributed to all employees of PT. X. Data analysis method used is quantitative analysis using data quality test, classical assumption test and hypothesis testing analysis. The research results indicate that: (1) Work Experience there is a significant influence between Work Experience variables on employee job satisfaction at PT. X, (2) Position Promotion there is a significant influence between Job Promotion variables on employee job satisfaction at PT. X, and (3) Career Development there is a significant influence between Career Development variables on employee job satisfaction at PT. X.
Pengaruh Gaya Kepemimpinan, Motivasi Kerja dan Lingkungan Kerja Terhadap Kepuasan Kerja Karyawan pada PT. Karwikarya Wisman Graha Tanjungpinang Misdiana Misdiana; Iranita Iranita; Roni Kurniawan
Bahtera Inovasi Vol 2 No 1 (2018): Jurnal Bahtera Inovasi
Publisher : Program Studi Manajemen Fakultas Ekonomi UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/bi.v2i1.1506

Abstract

This study aims to determine the leadership style, work motivation and work environment towards employee job satisfaction at PT. Karwikarya Wisman Graha Tanjungpinang. The research method used is descriptive statistical method with a quantitative approach. Data collection techniques are carried out by observation and questionnaire. The number of research samples used was 115 respondents. Analysis of the data used is multiple linear regression analysis, hypothesis testing in the form of T test and F test and analysis of the coefficient of determination. The research conducted resulted in a leadership style that had a significant effect on employee satisfaction at PT. Karwikarya Graha Tanjungpinang because the value of t count> t table or 3.171> 1.981 and the significance value produced is 0.002 <0.05. Work motivation has a significant effect on employee satisfaction at PT. Karwikarya Graha Tanjungpinang because the value of t count> t table or 2,366> 1,981 and the significance value produced is 0.020 <0.05. The work environment has a significant effect on employee satisfaction at PT. Karwikarya Graha Tanjungpinang because the value of t count> t table or 7.168> 1.981 and the significance value produced is 0,000 <0.05.