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Bobi Handoko
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Journal of Hospital Administration and Management
Published by Sekolah Tinggi Ilmu Kesehatan Awal Bros Pekanbaru
ISSN : -     EISSN : 2722819     DOI : https://doi.org/10.54973/jham
Core Subject : Health, Science, Social,
Computer Science & IT Decision Sciences, Operations Research & Management Health Professions Public Health Social Sciences
Journal of Hospital Administration and Management (JHAM) is an online journal published by LPPM Awal Bros University. This journal publishes articles relevant to the field of Hospital Administration and Management.
Arjuna Subject : Kedokteran - Kesehatan Masyarakat, Kesehatan Lingkungan dan Pekerjaan
Articles 14 Documents
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HUBUNGAN KOMUNIKASI EFEKTIF DENGAN MUTU PELAYANAN KESEHATAN DI RUMAH SAKIT Marline M Mamesah; Roberto A. Geonarso; Afif Kurniawan; Silvia Haniwijaya
Journal of Hospital Administration and Management Vol 1 No 2 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1536.755 KB) | DOI: 10.54973/jham.v1i2.101

Abstract

Hospital is one of the health service institutions that has responsibility to improve health status of community. Changes in disease patterns, demographic structures, science and technology, and economy affect people's expectations of quality services. Service recipient satisfaction will be achieved if the service is in accordance with what is needed and expected. This study was conducted in one hospital in Surabaya using a cross sectional with 30 patients aged 25-40 years as respondents. A total of 46.7% of respondents stated that health workers had communicated effectively, and 58% were satisfied with the quality of service. The results showed the relationship between communication and service quality (P=0.001). Communication is one of the most important things to help patients understand their health situation, problems and treatment plans. Good communication can contribute to building trust between patients and health workers. Quality is the overall characteristics and description of a product or service that shows its ability to satisfy customer needs. Good effective communication will improve the quality of good service so that patients feel satisfied with the services provided by health workers. Keywords : quality, service, communication, satisfaction
HUBUNGAN MUTU PELAYANAN KESEHATAN RUMAH SAKIT DENGAN TINGKAT KEPUASAN PASIEN RAWAT INAP DI RS ADI HUSADA KAPASARI Hermanto Wijaya; Irawati Marga; Ariawan Wangsa; Afif Kurniawan
Journal of Hospital Administration and Management Vol 2 No 1 (2021): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (565.302 KB) | DOI: 10.54973/jham.v2i1.102

Abstract

Public demand for adequate health services is increasing. This is due to changes in disease patterns, demographic structures, developments in science and technology, and the community's economy. Patients will feel satisfied if their expectations for health services are met. To increase patient satisfaction with health services, the quality of service must also be improved. The quality of health services is the compatibility between the health services provided and the patient's needs or compliance with the provisions of service standards. This study used a cross sectional design on a sample of 20 patients who were treated in the D2 inpatient room at Adi Husada Kapasari Hospital on 13 October – 13 December 2019. As many as 55% of respondents stated that the quality of health services provided by nurses was quite good, 40% of patients stated very satisfied with the quality of service. The chi-square result shows a sig value of 0.027 (P<0.05). This means that there is a relationship between health services and the level of patient satisfaction. The quality of service and the level of patient satisfaction in hospitals are two things that are very closely related. Increasing public demands force hospitals to continue to innovate and improve the quality of their services to patients.​
PENGARUH STRES KERJA DI MASA PANDEMI COVID 19 TERHADAP KINERJA PETUGAS ADMINISTRASI DI RSUD ARIFIN ACHMAD PROVINSI RIAU Muhammad Firdaus; Sandya Bunga Prathivi; Agus Salim
Journal of Hospital Administration and Management Vol 2 No 1 (2021): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1006.47 KB) | DOI: 10.54973/jham.v2i1.138

Abstract

Arifin Achmad Riau Province Hospital is one of the referral hospitals for covid 19 patients in Riau. This shows that hospitals provide services not only to general patients but also to covid 19 patients. The additional tasks that were not previously available indicate that there is work stress, especially for administrative officers because they have an important role related to hospital administration. This study aims to see the effect of work stress on the performance of officers either partially or simultaneously. The type of research is quantitative with a total sample of 46 people and the sampling technique is non probability sampling with saturation sampling method. The results of the study indicate that the Adjusted R Square is 0.681, which means that the independent variable can explain the dependent variable of 68.1% while 31.9% is explained by other factors not included in the model. The T-test shows that each variable, both Organizational Stressor and Life Stressor, has a significant effect on the performance of officers. The results of the F Test show that simultaneously Organizational Stressors and Life Stressors during the covid 19 pandemic have a significant effect on the performance of administrative officers. The suggestion that researchers recommend is that the hospital should pay attention to and manage the work stress of administrative officers, create a conducive organizational environment so that it can minimize stress, and provide education related to work stress so that officers understand and are able to manage work stress. Keywords : Work Stress, Covid 19, Performance
Marian Tonis: ANALISIS SISTEM MANAJEMEN LOGISTIK OBAT DI INSTALASI FARMASI RUMAH SAKIT PROF. DR. TABRANI PEKANBARU Marian Tonis; Ani Riza Wati; Wiwik Suryandartiwi; Bobi Handoko
Journal of Hospital Administration and Management Vol 2 No 1 (2021): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1471.227 KB) | DOI: 10.54973/jham.v2i1.141

Abstract

Drug logistics management in hospitals is the most important aspect that must exist in a hospital including the stages of planning, procurement, storage, distribution, elimination, evaluation and monitoring which are interrelated with each other. Prof. Hospital. Dr. Tabrani has several problems, especially in pharmacy installations, namely insufficient budget, insufficient human resources and SIMRS that are not optimal. The purpose of this study was to analyze the existing management system in the Pharmacy Installation of Prof. Hospital. Dr. Tabrani.This research uses a qualitative research type, conducted at Prof. Hospital. Tabrani, using in-depth interviews, observation and document review methods with 4 informants, namely the Head of Medical Support, Head of Pharmacy Installation, Person in Charge of Pharmacy Warehouse, and Pharmacy Staff. Data processing is done by reducing data, presenting data, and drawing conclusions. For data validation used source triangulation, method triangulation, and data triangulation.The results showed that the management of drug logistics in the Pharmacy Installation of Prof. Hospital. Dr. Tabrani has not been effective. This can be seen from the input components, namely inadequate human resources, budget costs that have not been understood by all parties responsible for the management of pharmaceutical preparations, pharmaceutical warehouses that still do not meet the standards properly.It is recommended that the Hospital Pharmacy Installation of Prof. Dr. Tabrani pays more attention to the drug logistics management system at the Pharmacy Installation of Prof. Hospital. Dr. Tabrani especially regarding the quantity and quality of human resources and infrastructure.

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