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INDONESIA
JAM : Jurnal Aplikasi Manajemen
Published by Universitas Brawijaya
ISSN : 16935241     EISSN : 23026332     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and a wide range of applications.
Arjuna Subject : -
Articles 40 Documents
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Search results for , issue "Vol 9, No 2 (2011)" : 40 Documents clear
Penerapan Relationship Marketing dalam Membangun Hubungan Kemitraan antara Nasabah dan Bank Syari’ah Zakiyah Zahara
Jurnal Aplikasi Manajemen Vol 9, No 2 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

The development of Syari’ ah banking highly depends on all the parties and indirectly involved in its operation. Therefore, sound cooperation of the parties involved is crucial for the development and sustainability of the bank. Service quality closely corelates with the satisfaction and trust of clients. From trust and satisfaction expected can improve commitment and loyalty of client’ s.This study aims at determining the influence of: 1. Service quality of Syari’ ah bank on its client’ s satisfaction and trust; 2. Clients satisfaction on their trust, commitment and loyalty to the bank; 3. Client’ s trust on their commitment and loyalty to the bank, and client’ s commitment on their loyalty to the bank.The population comprise client’ s, age over 17 years, saving at the Syari’ ah bank. The judgment sampling method is used. The 340 respondents used are the client’ s registed at the Syari’ ah bank and Syari’ ah business units in Makassar.The exogen variable is the service quality while the endogen variables are satisfaction, trust, commitment and loyalty. The analysis model used is the Structural Equation Modelling (SEM). The study results reveal that: 1. Client’ s loyalty can be inproved by satisfying service quality followed by the client’ s commitment itself; 2. Good service quality which is not followed by sound trust, would be unable to establish high loyalty. Trust is the key to the establishment of commitment and loyalty. The honesty of the bank in operating the Syari’ ah principles is highly considered by the client’ s. Trusts and commitment form the basis in building a sound long-term relationship between the client’ s and the bank.Keywords: Servqual, Satisfaction, Trust, Commitment, and Loyalty
Studi Exploratory atas Faktor Penentu Konsumen Berkunjung di Mall Tatura Palu Sulawesi Tengah Asngadi Asngadi
Jurnal Aplikasi Manajemen Vol 9, No 2 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Business competition in this time, has made management of shopping center must know and fulfill consumers expectation quickly. The concept of shopping centre development as one places to fulfill all requirement, has made shopping centre not only become place to go to shopping, but also has become center of family recreation, center of business information, center of technological development information. Consumer behaviour in choosing shopping centre imply not only determined by availability of goods on the super market, but also considered other factors. Based on these reasons, it is important to study factors determine customers visit to shopping centre especially in Tatura Mall, Palu Central Sulawesi. The aim of this is: To know and analyze factors considered by community in Palu to visit in Tatura Mall 2) To determine a dominant factor influencing consumer to visit in Tatura Mall. This research implemented exploratory study by using Principle Component Analysis (PCA) method. Result of this research shows that, there are 5 (five) dimensions why customer visit in Tatura Mall, that are: 1) Fulfill leasure time, consisted of items: to look for new experience in shopping; accompanies child to play a game; fulfill leasure time with family; refreshing and tries new product on the market.2) Comfortable in shopping, consisted of items: low prices; wide parking areas; and shopping. 3) Presstiges, consisted of items: prestigious places, new life style 4) Location: near by home, easy to access 5)Technology: to try several new technology in Tatura Mall, computer fair, sport center, vehicle shows. Of all the factors above, Fulfill leasure time is a dominant factor than others, with Eigenvalue 2,861 and variance explained 15,896.Keywords: exploratory study, leasure time, comfortable , presstigeous, Location, technology.
Pengaruh Kepuasan Kerja terhadap Kualitas Pelayanan, Kepuasan Pelanggan dan Loyalitas Pelanggan pada Perguruan Tinggi Swasta (PTS) di Jawa Timur Hendri Sukotjo
Jurnal Aplikasi Manajemen Vol 9, No 2 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1825.303 KB) | DOI: 10.18202/jam.v9i2.257

Abstract

High employee job satisfaction can provide the best service quality which in turn to create customer satisfaction and loyalty. The purpose of this study is to determine the effect of job satisfaction on service quality, customer satisfaction and customer loyalty at Private University in East Java. This study employed causal research, unit analysis are several Private University, with consisting respondent are service providers (managers, lecturer and administration staff) also student (as service costumer). Descriptive analysis techniques and SEM (structural equation model) used. The results stated that: 1. Job satisfaction is directly able to improve service quality and customer satisfaction. When connected indirectly with customer satisfaction through an intervening variable service quality, the results of its total effect becomes increasingly large. 2. Job satisfaction is directly has not been able yet to increase customer loyalty, the result is negative and significant impact. However, while connected indirectly through intervening variables such as service quality and customer satisfaction, the results turned positive total effect.Keywords: job satisfaction, service quality, customer satisfaction, customer loyalty
Manajemen Nilai-nilai Islami dalam Kehidupan Rumah Tangga Miskin di Malang Multifiah -
Jurnal Aplikasi Manajemen Vol 9, No 2 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

This research is aimed at discovering implementations of culture/ Islamic values like faith, understanding & behaviour on ZIS, and knowledge about poverty toward behaviour of extreemly poor families of Malang regency. Results of this research indicates that there is inconsistency between respondent’s understanding about culture/Islamic values with their implementations in daily lives. Scores of faith, understanding & behaviour on ZIS and high knowledge about poverty, do not exist in their real lives. Theoritically, the higher score of culture/Islamic values a man has the more productive he is. Practically income of respondents having representation of productivity lies below both minimum wages and Malang average income. This means that religion knowledge has no influence on their economic traits (as an evidence of their obeydience to Allah), they should be more productive for hard work represents the highest Islamic score in the presence of Allah SWT.Keywords: Baitul Maal, zakah, infaq, shadaqah, mustahik, muzakki, taqwa
Pengaruh Tanggung Jawab Sosial Perusahaan (Corporate Social Responsibility) dan Budaya Organisasi terhadap Kepuasan Kerja dan Kinerja Bisnis (Studi pada BUMN dan BUMD di Propinsi Riau) Sri Indarti
Jurnal Aplikasi Manajemen Vol 9, No 2 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

This research builds an integrative model which aims to provide an overall interpretation on how the contribution of Corporate Social Responsibility (CSR), organizational culture, and work satisfaction influence business performance. This study is conducted at BUMN and BUMD in the Riau Province by using primary and secondary data. The samples are employees of BUMN and BUMD of Riau province consisting of 272 respondents. Sampling technique uses purposive sampling and simple random sampling and using path analysis. The result shows that strong organizational culture, which has a relationship with CSR is able to increase work satisfaction and business performance of BUMN and BUMD, however, in terms of business performance, BUMN and BUMD have not been optimal as expected because of stronger focus on external compared with the internal focus. Similarly, the implementation of CSR is able to increase the performance of BUMN and BUMD. Organizational culture has a significant role in influencing work satisfaction, and business performance but not for CSR. Since the CSR is the policy of the central BUMN and aimed to contribute for external stakeholders, therefore the branch office of BUMN in Riau Province just implement it without employees’participation the same reason also occurs at BUMD.Keywords: CSR, Organizational Culture, Work satisfaction, and Business Performance
Kesejahteraan Ekonomi sebagai Upaya Pemeliharaan Perdamaian dan Pencegahan Konflik Baru di Aceh (Kajian pada Bantuan Keuangan Peumakmu Gampong) Suadi -
Jurnal Aplikasi Manajemen Vol 9, No 2 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

This paper aims to address Financial Aids for Village Prosperity (BKPG) was engaged by Aceh Government. How this program implicates to peacebuilding, peacekeeping, and new conflictpreventing post vertical conflict ”Aceh–Jakarata”. The financial aids were used more physical development (public infrastructure and health faciality) such as roads, irrigation, sanitation and village poly clinic (Polindes). The impact of BKPG to community welfare is difficult to measure accurately, but generally it has given many benefits to society, such as access to new jobs vacancy, have physical development that cause them easy and cheap to do economic activities. The development activities of BKPG has increased earnings, prosperity and welfare of the village community in Muara Batu eventhougt not maxmimum. Based on this realty, BKPG can be perceived has contributed to peacekeeping and conflict preventing, because peace made community better in economic and politic. Beside that no internal conflict was found while project conducted.Keywords: Ecomomic, Welfare, Peacekeeping and Conflictpreventing
Peran Manajemen Risiko dan Perilaku Organisasi untuk Meningkatkan Kinerja (Studi pada Bank Umum Swasta Nasional & Persero) Anton Baroto Budi Susatyo; Eka Afnan Troena; Armanu Thoyib; Ubud Salim
Jurnal Aplikasi Manajemen Vol 9, No 2 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

The aim of this research is to analyze how risk management implementation and organizational behavior, may simultaneously affect the organizational performance of banking organizations in Indonesia. Samples in this research are 99 commercial banks, including 5 national commercial banks, 68 private commercial banks, and 26 regional development banks. Data were collected using written questionnaires to all 99 commercial banks. At the end of the collection period, 81 responses (90% response rate) were obtained. After data eligibility verification, 76 commercial banks (84.4%) met the requirements for further analysis. All data were analyzed by Structural Equation Modeling (SEM). All four of relationship hypotheses are significantly proven. Analysis on organizational behavior and risk management indicate that the structure and process group indicator, and the strategic risk indicator, have the most influential effects to build their values respectively. As result, formation of the organizational behavior and the risk management implementation should be executed simultaneously to increase bank’s organizational performance. The bank’s risk management officers should prioritize the incurrence of interactions among organization elements and individuals on implementing risk management within the banking industry. Bank’s leaders should also build accurate plan on identifying, measuring, supervising, and managing each risk of the commercial bank activities, so that it may cope with bank’s turbulence to environment factors.Keywords: Risk Management, Organizational Behavior, Organizational Performance, Banking Industry.
Peranan Budaya Organisasi, Kepemimpinan dan Strateji, untuk Meningkatkan Kinerja (Studi pada Industri Komponen Kendaraan Bermotor di Indonesia) Andi Subroto; Eka Afnan Troena; Armanu Thoyib; Ubud Salim
Jurnal Aplikasi Manajemen Vol 9, No 2 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

This research integrative built a research model in order to give comprehensive understanding how the contribution of organization culture, leadership and strategy to increase organization performance, how the variables related to each other and answer the gap in the previous research about organization culture and organization performance. The Study was conducted at Car Motor Component Industry in Indonesia using primary and secondary data. The research samples were 150 companies as member of GIAMM in all regions of Indonesia. The sampling technique used was Purposive Sampling Plan.The research result shows that the strong leadership and effective strategy have important role to increase organization performance. Organization culture does not appear directly influence the organization performance, but indirectly supports the strategy implementation to increase organization performance. Leadership has the strongest role in increasing organization performance, but it still has constraint in its role as strategic leadership, that is to build strong organization culture. Leadership and organization culture are proved to influence each other. Likewise, leadership and organization culture indirectly influence each other through a strategy to increase organization performance.Keywords: Organization Culture, Component Industry, Leadership, Organization Performance and Strategy.
Implikasi Implementasi Manajemen Mutu Jasa Terpadu dan Sertifikasi Guru dalam Peningkatan Mutu Layanan Pendidikan pada Sekolah Dasar di Kota Serang Provinsi Banten Sudadio -
Jurnal Aplikasi Manajemen Vol 9, No 2 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

The success of organization very determined by the model and process management are applied, this is no exception on educational institutions, especially at the elementary school level has a central role and is very strategic for the success of the next higher education level. This study was used descriptive qualitative approach with a focus on the research problem is: ”Implications of Implementation of Integrated Service Quality Management and Quality Improvement of Teacher Certification in Education Services at Primary School in the City of Serang, Banten Province,” The instrument used in this study is the research using the guidelines of observation, interview, and documentation study guidelines, which aimed at the source data taken in clusters such as, cluster I to Primary Schools in the central city, cluster II Elementary School in the suburbs and cluster III Elementary School outside of town/away from downtown From the results of research and discussion, it can be stated that the implications of Total Quality Service and Total Quality management in improving the quality of services in primary school education in the city of Serang Banten Province, the implicacaions is good, indicated by the increase of the quality of services (achievement ) with an average of 77,25 in the year 2009 that in 2004 the mean is 70,26, meaning that with the approach of Total Quality Management and Total Quality Service and cetification of teachers can improve learning achievement of elementary school students with an average of 6,99 digits absolute numbers or there is an increase 0,099 percent.Keywords: Total Quality Service Elementary School
Pengaruh Budaya Nasional dan Partisipasi Anggaran terhadap Kesenjangan Anggaran pada Organisasi Ririn Handayani; Eka Afnan Troena; Umar Nimran; Mintarti Rahayu
Jurnal Aplikasi Manajemen Vol 9, No 2 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

This type of research is categorized as explanatory research. The target population of this research is the entire structural officers in 11 regencies/cities of Riau Province. Accessible population is entire structural officers in 4 technical boards. Applying stratified random sampling, total sampling is 140, out of 135 returned questionnaires, 124 is good for the purpose of analysis. Structrual Equation Modelling (SEM) with AMOS software 6 version is used to examine the relationship among variables. Based on data analysis where the finding is also supported by sistematic variance of financial statement of each respective regencies/cities. Several results also generate; first , national culture consisting of power distance, uncertainty avoidance, masculine vs feminine, individualism vs collectivism, short and long term orientation influences the budgetary slack in 11 regencies/cities of Riau Province. Second, the influence of national culture will be stronger if budget particiaptory exists. Several recommendations from this research are to utilize national culture by reducing power distance, uncertainty avoidance, more feminine and close to group as well long-term orientation that is expected to decrease the budgetary slack.Keywords: national culture, budget participatory, and budgetary slack

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