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E-Jurnal Manajemen Universitas Udayana
Published by Universitas Udayana
ISSN : 23028912     EISSN : -     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
E-Jurnal Manajemen (ISSN 2302-8912) aims to serve as a medium of information and exchange of scientific articles between teaching staff, alumni, students, practitioners and observers of science in accounting and business. E-Jurnal Manajemen editor receives scientific articles business strategy and entrepreneurship that certainly have never been published. E-Jurnal Manajemen is published every month by Management Study Program.
Arjuna Subject : -
Articles 15 Documents
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Search results for , issue "Vol 3 No 2 (2014)" : 15 Documents clear
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada L'amore Cafe Di Denpasar ni kadek yuliastina; Ni Made Jatra
E-Jurnal Manajemen Vol 3 No 2 (2014)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

This study was to determine the effect of service quality consists of physical evidence, reliability, responsiveness, assurance and empathy simultaneously and partially on customer satisfaction in L'amore Cafe in. The research was conducted in L’amore cafe Denpasar, which is located at Jalan Tukad Barito No 18A Denpasar. The data was collected by interview and questionnaire. The samples used were 105 respondents based on purposive sampling with data analysis technique of multiple linear regression.The conclusion that: quality simultaneous services significantly influence customer satisfaction in L'amore cafe in Denpasar and partially that the quality of the service and a significant positive effect on customer satisfaction in L'amore cafe in Denpasar   Keywords: service quality, customer satisfaction
Pengaruh Kepemimpinan, Motivasi Kerja Dan Tingkat Kesejahteraan Terhadap Karyawan PT Jasa Raharja (Persero) Cabang Bali Ida Bagus Gamata Harischandra; I Wayan Mudiartha Utama
E-Jurnal Manajemen Vol 3 No 2 (2014)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

ABSTRACT PT Jasa Raharja is a company in the field of social insurance. Research conducted in PT Jasa Raharja (Persero) Branch Bali encountered problems that indicate poor performance. This study aims to answer the problem apakaha performance is affected by the leadership, motivation and welfare. Total population of 34 respondents. Methods of analysis using multiple linear analysis. The results showed simultaneous leadership, motivation, strong influence welfare. Partially, leadership, motivation, level probe welfare effect on employee performance Keywords: Leadership, performance, motivation, and welfare.
PENGARUH STRUKTUR MODAL TERHADAP PROFITABILITAS SEBELUM DAN SETELAH KRISIS GLOBAL PADA PERUSAHAAN PERBANKAN DI BURSA EFEK INDONESIA Vudha Wisnala; Ida Bagus Anom Purbawangsa
E-Jurnal Manajemen Vol 3 No 2 (2014)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

Krisis Global mempunyai dampak positif dan negatif terhadap struktur modal. Krisis Global tahun 2008 tidak begitu berdampak besar bagi Indonesia seperti krisis global tahun 1998, tetapi ini menjadi sorotan bagi kalangan investor dan perusahaan karena dapat merubah keputusan pembiayaan. Metode yang digunakan untuk mengambil sampel dalam penelitian ini adalah Probability Sampling jenis Proportionate Stratified Random Sampling dengan menggunakan 18 dari 32 perusahaan perbankan yang terdaftar di Bursa Efek Indonesia sejak tahun 2006 sampai 2011. DAR, DER, LDER, dan LDAR berpengaruh secara silmutan terhadap profitabilitas perusahaan perbankan di Bursa Efek Indonesia sebelum dan setelah krisisi global tahun 2008. Secara parsial DAR dan LDER berpengaruh positif dan signifikan terhadap profitabilitas sebelum krisis global tahun 2008. DER dan LDAR berpengaruh negatif terhadap profitabilitas sebelum krisis global tahun 2008. DER, DAR, LDER dan LDAR berpengaruh positif dan tidak signifikan terhadap profitabilitas setelah krisis global tahun 2008. Kata kunci: Profitabilitas (ROE), DER, DAR, LDER, dan LDAR
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Bengkel Mobil Paramitha Auto Graha (PAG) Denpasar Ambika Shastri; Komang Agus Satria Pramudana
E-Jurnal Manajemen Vol 3 No 2 (2014)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

Service quality is an important thing to consider in order to maintain the existence of the company. With the good service quality then customer satisfaction can be achieved. The intention of this study was to determine the effect of the quality of services consisting of tangible, reliability, responsiveness, assurance, and empathy simultaneously and partially on customer satisfaction in Paramitha Auto Graha (PAG) car workshop. The research was took place in Paramitha Auto Graha (PAG) car workshop located at Jl. Ahmad Yani Utara 999, Denpasar. This study using 115 respondents were selected by accidental sampling technique, and using multiple linear regression data analysis techniques. The results indicate that the service quality consisting of physical evidence, reliability, responsiveness, assurance, and empathy simultaneously and partially had positive and significant impact on customer satisfaction Paramitha Auto Graha (PAG) car workshop. Keywords: service quality and customer satisfaction  
PENGARUH KEPEMIMPINAN TRANSFORMASIONAL TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR DAN KOMITMEN ORGANISASIONAL DENGAN MEDIASI KEPUASAN KERJA (Studi pada Guru Tetap SMA Negeri di Kabupaten Lombok Timur) B. Maptuhah Rahmi
E-Jurnal Manajemen Vol 3 No 2 (2014)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

ABSTRAK Penelitian ini bertujuan untuk mengetahui pengaruh kepemimpinan transformasional terhadap organizational citizenship behavior dan komitmen organisasional dengan mediasi kepuasan kerja guru tetap SMA Negeri di Kabupaten Lombok Timur. Responden penelitian ini berjumlah 125 guru tetap SMA Negeri di Kabupaten Lombok Timur dengan status PNS yang memiliki masa kerja minimal lima tahun. Teknik pengambilan sampel menggunakan proporsional random sampling, dan teknik analisis menggunakan Structural Equation Modelling (SEM) dengan bantuan program AMOS. Hasil penelitian menunjukkan bahwa kepemimpinan transformasional berpengaruh positif dan signifikan terhadap organizational citizenship behavior, kepemimpinan transformasional berpengaruh positif namun tidak signifikan terhadap kepuasan kerja, kepemimpinan transformasional berpengaruh positif dan signifikan terhadap komitmen organisasional, kepuasan kerja berpengaruh positif dan signifikan terhadap organizational citizenship behavior, kepuasan kerja berpengaruh positif namun tidak signifikan terhadap komitmen organisasional.
Pengaruh Atmosfer Ritel dan Tekanan Kelompok Referensi Terhadap Nilai Hedonik dan Pembelian Impulsif Yuanna Devy Sastradhi; I.G.N. Jaya Agung Widagda K.
E-Jurnal Manajemen Vol 3 No 2 (2014)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

This study empirically attempts to explore the influences of retail’s atmosphere and reference group on hedonic value and impulsive purchase. Sampling method that used on this research was purposive sampling that resulted 110 respondents. The data for this study was collected by questionnaire method with path analysis as data analysis technique. The result of this study reveals that retail’s atmosphere and reference group have a positive and significant influence toward impulsive purchase. Aside of that this study also showed that retail’s atmosphere and reference group have a positive and significant influence toward impulsive purchase when mediated by hedonic value. Keywords : retail’s atmosphere, reference group, hedonic value, impulsive purchase
Pengaruh Kualitas Pelayanan Dan Produk Kredit Multiguna Terhadap Kepuasan Nasabah Kredit Pada PT. Pembangunan Daerah Bali Cabang Utama Denpasar Anak Agung Ayunda Putri; I Ketut Nurcahya
E-Jurnal Manajemen Vol 3 No 2 (2014)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

Determining the effect of the quality of services and Multiguna Credit Product simultaneously and partially on credit’s customer satisfaction in PT. Bank Pembangunan Daerah Bali, Denpasar main branch were the purpose of this study. The data analysis technique used is multiple linear regression analysis techniques. 100 respondents were selected using purposive sampling technique. Independent variable examined was the quality of services and Multiguna Credit Product. The results showed that the quality of services and Multiguna Credit Product simultaneously and partially positive and significant effect on credit’s customer satisfaction in PT. Bank Pembangunan Daerah Bali, Denpasar main branch. The results of this study provide practical implications that PT. Bank Pembangunan Daerah Bali, Denpasar main branch need to improve the service system especially the computerized system and service facilities. Multiguna Credit Product need improvement especially on promotion and product innovation to achieve the satisfaction of credit’s customer. Keywords :  quality of service, Multiguna credit product, and credit’s customer satisfaction
PENGARUH SOCIAL INFLUENCE DAN LIFESTYLE TERHADAP NIAT MEMBELI PADA CARREFOUR Raka Randra Rangkuti; Eka Sulistyawati
E-Jurnal Manajemen Vol 3 No 2 (2014)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

Penelitian ini dilaksanakan dengan tujuan mengetahui pengaruh social influence dan lifestyle terhadap niat membeli pada Carrefour. Perusahaan yang penulis gunakan dalam penelitian ini adalah Carrefour, dimana Carrefour adalah salah satu perusahaan yang telah menerapkan green marketing sebagai salah satu strategi marketingnya.  Melalui teknik analisis regresi berganda jumlah sampel dari penelitian ini sebanyak 90 orang responden yang telah dipilih melalui kriteria-kriteria tertentu. Berdasarkan hasil analisis diketahui bahwa variabel social influence dan lifestyle secara parsial dan simultan berpengaruh signifikan dan positif pada niat membeli pada Carrefour.
Pengaruh Motivasi, Disiplin Dan Kepemimpinan Terhadap Kinerja Karyawan Di PT. Bank BPD Bali Cabang Tabanan Bimantara Kepakisan
E-Jurnal Manajemen Vol 3 No 2 (2014)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

PT . Branch Bank BPD Bali Tabanan need encouragement , discipline and leadership that can guide employees in carrying out the work to be able to maximize the potential of employees that have an impact on employee performance. Not maximal performance of employees is also caused by some aspect that is not yet even granting taget, weak employee competency. Motivation, discipline and leadership influence on employee performance, which makes this research. The theory used the McClelland theory of achievement motivation and sample as many as 43 people. Interviews and questionnaires is a way to collect data. Multiple linear regression and Standardized Coefficients Beta testing is a technique of analysis used. From the results of analysis show that, 1 ) the partial motivation, discipline and leadership affect the performance of employees at PT. Branch Bank BPD Bali Tabanan. 2 ) simultaneously motivation, discipline and leadership affect the performance of employees at PT. Branch Bank BPD Bali Tabanan 3 ) the dominant variables affect the dependent variable is the variable motivation. Keywords: Motivation, Discipline, Leadership, Performance
Rasio Keuangan Sebagai Dasar Penilaian Kinerja Keuangan Pada KPN Dharma Wiguna Denpasar Denny Kristiadi Kurniawan; Putu Vivi Lestari
E-Jurnal Manajemen Vol 3 No 2 (2014)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

Abstract Existence of cooperation is to improve member prosperity especially and public prosperity generally and follow to develop arrangement of national economic. This study was to analyze financial performance in the Civil Servant Cooperation of Dharma Wiguna of Denpasar City in 2007-2011. Based on ratio of financial that based on the cooperation and small and medium business ministry of the Republic of Indonesia No. 06/Per/M.KUKM/V/2006 hence financial performance of civil servant cooperation of Dharma Wiguna of Denpasar city in 2007-2011 it can be seen from its liquidity in good category, the solvability is less, its profibility in good category and its efficiency is less. The result of index analysis shown its liqudity tend to increase, its solvability tend to decrease, its profitability tend to increase and its efficiency tend to decrease. Keywords: financial performance, financial ratio

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