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All Journal Performance : Jurnal Bisnis dan Akuntansi VALUE: Jurnal Ilmiah Akuntansi, Keuangan dan Bisnis Humanism : Jurnal Pengabdian Masyarakat Jurnal Abdiraja Jurnal Manajemen Mandiri Saburai (JMMS)
Ahmad Ghufrony
Fakultas Ekonomi Dan Bisnis, Universitas Wiraraja
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Energy Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences Other

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Journal : Performance : Jurnal Bisnis dan Akuntansi

 1 
PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN PADA TOKO RETAIL BAHAN-BAHAN BANGUNAN DI KECAMATAN DUNGKEK Ahmad Ghufrony
PERFORMANCE: Jurnal Bisnis & Akuntansi Vol 6 No 1 (2016): Performance : Jurnal Bisnis & Akuntansi
Publisher : Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (258.182 KB)

Abstract

The purpose of this research is to examine and analyze the influence of service quality toward customer’s satisfaction, the influence of price level toward customer’s satisfaction; the influence of customer’s satisfaction toward customer’s loyality; and the influence of price level toward the customer’s loyality of store of building materials at Dungkek subdistrict. The approach of this research is explanatory research. Researcher used 100 respondents as the sample of this research, which applied purposive sampling as the technique of sample collection. Researcher also used Partial Least Square (PLS) to analyze the data.Based on the result of this research, there are some conclusions: (1) service quality significantly influences customer’s satisfaction; (2) price level significantly influences customer’s satisfaction; (3) customer’s satisfaction has significant influence toward customer’s loyality; (4) service quality significantly influences customer’s loyality; and (5) price level significantly influences customer’s loyality.One practical implication of this research is that in order to improve the business competitiveness, especially in store of building materials, continuous improvement of service quality is needed,which can be done by adapting the given service quality with expected result from customer. The better service quality which is given, the higher chance that customer will do the next transaction or that customer will be a potential customer who may give positive recommendation to other people. Price level factor also positively influences customer’s satisfaction and loyality because it is a necessity for retailers of bulding materials store to pay attention to price level issue in order to improve the customer’s satisfaction and loyality. Policies in determining price level will give a certain satisfaction level to customers. The determined price should be equal with what is given by retailers and must be competitive. Therefore, customer’s satisfaction and loyality will increase.Keywords: Service quality, price level, customer’s satisfaction, customer’s loyality.
KEPEMIMPINAN INOVATIF DALAM UPAYA MENINGKATKAN PELAYANAN PUBLIKDI KECAMATAN KOTA SUMENEP Ahmad Ghufrony; Kadarisman Kadarisman
PERFORMANCE: Jurnal Bisnis & Akuntansi Vol 8 No 1 (2018): Performance : Jurnal Bisnis & Akuntansi
Publisher : Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (187.711 KB) | DOI: 10.24929/feb.v8i1.468

Abstract

Inovatif behaviour is often related to creativities. Both of it is true, butbehavioral construct of creativity and inovatif have various difference. Its impactalmost at all of life area, do not aside from governance sector and also of publicorganisation applied by a leader specially District of Town of Sumenep. Focus ofthis research which will reach that is " to know leader of inovatif in the effortimproving service of public in Kecamatan Kota Sub-Province of Sumenep". Datawich used is primary data and of sekunder. Research subyek that is using keyinforman. Was gathered, hence technique analyse data conducted step by step:data reduction, presentation of phase and data of take a summary later;then alsodone authenticity of data. Conclusion of this research oriented its intention dutyof consistency of style or leader attitude of inovatif to improve service of public,relation orienting that is owning ability manage or construct officer in officedistrict of town in finishing work and also oriented change that meant by repair ofstrategic decision to environmental behavior, making change specially processarea, product, service, and its comitment.
RELIABILITY, RESPONSIVENESS, DAN EMPHATY TERHADAP KEPUASAN KONSUMEN MALL PELAYANAN PUBLIK DI KABUPATEN SUMENEP Nur Qoudri Wijaya; Ahmad Ghufrony; Raudatunnisah -
PERFORMANCE: Jurnal Bisnis & Akuntansi Vol 11 No 2 (2021): Performance:Jurnal Bisnis & Akuntansi
Publisher : Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24929/feb.v11i2.1603

Abstract

The problem examined in this thesis is that there are problems that need to be repaired and improved such as the building used does not cover the number of companies in it so that on certain days many consumers still lack seats in the waiting room, as for another thing, the parking spae provided is not very wide so disturbing the public facilities in the parking area of the town square of Sumenep. Therefore, to find out more about the service quality of public service Malls in Sumenep district, the researchers conducted research with the title of service quality (Reliability (X1), Responsiveness (X2), and Emphaty (X3) ) on consumer satisfaction in Public Service Mall in Sumenep Regency. In answering these problems, researches used purposive sampling method, namely the method of determining the sample with certain considerations. The results of the researcher show that the variables of Reliability (X1), Responsiveness (X2), and Emphaty (X3) have a significant effect on customer satisfaction in order to improve the quality of service and the comfort of the community while at the Public service Mall in Sumenep Regency.
Co-Authors Aryo Wibisono Diah Anggreini Pitaloka Fathorrahman Fathorrahman Fathorrahman Fathorrahman Imam Hidayat Kadarisman Kadarisman Liyanto Liyanto Liyanto Liyanto Moh. Baqir Ainun Moh. Baqir Ainun Moh. Kurdi Nur Qoudri Wijaya R. Amilia Destryana Raudatunnisah - Stevan Ariputra Harmanto Unsul Abrar