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All Journal Jurnal Rekayasa Sistem Industri Jurnal Ilmiah Teknik Industri Prosiding Seminar Nasional Pakar MITRA: Jurnal Pemberdayaan Masyarakat Jurnal Tekno Madani : Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian Masyarakat Charitas Jurnal Metris
Ferdian Suprata
Industrial Engineering, Atma Jaya Catholic University Of Indonesia
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Public Health Social Sciences

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IDENTIFIKASI ATRIBUT-ATRIBUT INOVATIF LAYANAN KARAOKE KELUARGA: INTEGRASI MODEL NSD-EMF-KANO Sukwadi, Ronald; Suprata, Ferdian; Santosa, Sylvia Cahyadi
Jurnal Tekno Vol 17 No 1 (2020): Jurnal Tekno
Publisher : Direktorat Riset dan Pengabdian pada Masyarakat Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33557/jtekno.v17i1.855

Abstract

Hiburan saat ini telah menjadi kebutuhan masyarakat Jakarta untuk menghilangkan kelelahan dan kebosanan dalam kegiatan pekerjaan sehari-hari. Dengan ketatnya persaingan di industri hiburan, karaoke keluarga dituntut untuk mempunyai strategi dalam berbisnis yang tepat dengan selalu melakukan inovasi. Penelitian ini bertujuan untuk mengembangkan desain layanan yang inovatif bisnis karaoke keluarga untuk meningkatkan daya saingnya di industri hiburan. Wawancara, FGD, dan kuesioner dirancang untuk mendapatkan data-data yang diperlukan. Model integrasi NSD-EMF-Kano digunakan sebagai kerangka kerja dalam mengidentifikasi atribut layanan inovatif. Model new service development (NSD) digunakan untuk menggali ide-ide pelanggan untuk mengembangkan atribut-atribut layanan inovatif. Hasilnya digabungkan dengan 5 elemen experiential marketing framework (EMF), yaitu: sense, feel, think, act dan relate yang dikembangkan berdasarkan hasil pengalaman pelanggan. Setelah itu, akan dievaluasi dengan kuesioner Kano untuk menentukan kategori Kano. Hasilnya terdapat 19 atribut layanan inovatif karaoke keluarga yang teridentifikasi untuk dikembangkan lebih lanjut
Penentuan Standar Spesifikasi Kerja di Café Berdasarkan Big Data dengan Metode LDA dan AHP Christine Natalia; Ferdian Suprata; Feliks P S Surbakti; Sunny Clarence
Jurnal Rekayasa Sistem Industri Vol. 10 No. 2 (2021): Jurnal Rekayasa Sistem Industri
Publisher : Universitas Katolik Parahyangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1693.049 KB) | DOI: 10.26593/jrsi.v10i2.5228.211-226

Abstract

A good human resources management practice will produce quality and quantity output for sustainable business. The employee recruitment process is a crucial initial stage to fulfil the needs of a quality employee.  In this process, a company usually opens an advertisement for a job vacancy and selects based on job qualification requirements. This research contributes to determining job specification standards in a café or coffee shop based on Big Data analysis. Analysis has been done by Latent Dirichlet Allocation (LDA), and Analytical Hierarchy Process (AHP) method is implemented to select the type of works and work qualifications available in the food and beverages sector. Questionnaires and interviews have been conducted to collect primary data, and three leading websites of job seeker online platforms (Jobstreet.com, Gawean.id, and Lokerindonesia.com) are used as references in data collection. Finding gives information regarding four types of works in a cafe: manager, barista, chef, and waiter; eleven points for manager specifications, twelve points for barista specifications, eleven points for chef specifications, and fifteenth points for barista waiter specifications.  
MEMBANGUN CUSTOMER RELATIONSHIP MANAGEMENT MELALUI PENDEKATAN MODEL INTEGRASI DINESERV DAN KANSEI ENGINEERING Ronald Sukwadi; Ferdian Suprata; Kumala Indriati; Abraham Farouw Ratisan
Prosiding Seminar Nasional Pakar PROSIDING SEMINAR NASIONAL PAKAR 2020 BUKU I
Publisher : Lembaga Penelitian Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/pakar.v0i0.6787

Abstract

Dengan adanya persaingan bisnis restoran yang semakin ketat, pengusaha restoran tidak lagi hanya memfokuskan strateginya pada pencarian pelanggan baru, tapi juga perlu adanya strategi untuk  meningkatkan dan mempertahankan kesetiaan pelanggan tetap. Salah satu konsep yang dapat digunakan meningkatkan kinerja operasional perusahaan adalah melalui implementasi Customer Relationship Management (CRM). Untuk mendukung implementasi CRM, terdapat 29 atribut layanan restoran berdasarkan dimensi DINESERV dan 10 kansei words hasil proses Kansei Engineering yang digunakan. Objek penelitian restoran yang digunakan adalah restoran Bandar Jakarta. Dari hasil penelitian didapatkan 5 urutan prioritas perbaikan layanan restoran, yaitu atribut layanan restoran yang konsisten dan dapat diandalkan, menu makanan yang menggiurkan, penyajian makanan sesuai dengan waktu yang dijanjikan, karyawan tanggap terhadap kebutuhan khusus konsumen, dan ruang makan yang rapih dan bersih.
Towards Green Rusunawa: Clean Water Utilization, Composting, and Urban Farming in Muara Baru Flats Dion Notario; Ferdian Suprata; Meda Canti; Listya Utami Karmawan
MITRA: Jurnal Pemberdayaan Masyarakat Vol 5 No 1 (2021): MITRA: Jurnal Pemberdayaan Masyarakat
Publisher : Institute for Research and Community Services

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/mitra.v5i1.1077

Abstract

Waste disposal and clean water management are some of the common social issues arising in densely populated settlements, including Muara Baru flats, Jakarta. Some programs have been carried out to overcome these two issues in Muara Baru, such as the construction of a Rain Water Harvesting (RWH) facility and the provision of Trash Banks. Nevertheless, adequate support for the residents is still needed to boost their awareness of proper clean water management and waste disposal and to encourage the formation of urban agriculture, which is expected to elevate their living standards. Therefore, a community empowerment program in Muara Baru was developed, consisting of three sections: education on clean water management, compost making training, and urban farming. The success of this program was then measured using questionnaires and focus group discussions. A majority of residents responded positively to the program and were willing to actively participate by preparing the land, making compost, planting seeds, or caring for the harvest. There were indeed some obstacles hampering the program's success, such as lack of commitment from the local community, climate change, water availability, and arable land availability. To overcome these barriers and to promote the program’s sustainability, some suggestions are to be proposed, including proper selections of plant types and provision of support and motivation for the local community.
Design of Affordable Cold Storage for Horticulture Products (Urban Farming “Mom's Farm” in Sampora Village) Ferdian Suprata; Christine Natalia; Djoko Setyanto; Budi Kartadinata; Victoria Principall
Jurnal Ilmiah Teknik Industri Vol. 21, No. 1, June 2022
Publisher : Department of Industrial Engineering Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jiti.v21i1.13926

Abstract

Growing the world’s population to almost 9.7 billion by 2050 will continue to address the challenges facing the food and agriculture sector. The aim of this study is to reduce food losses in Sampora Village, Cisauk – South Tangerang by creating an affordable cold-storage of Modified Atmosphere Storage (MAS) equipment with a capacity of 4.77 m3 so that it can increase the quality of food for a longer period without deterioration of the horticultural products stored. Temperature control, humidity control, air circulation, maintenance of space between containers for adequate ventilation, total capacity, dimensions, efficiency, development costs, durability, performance, and features are involved in the design. This cold storage is designed with a Design Thinking method. A qualitative research was conducted through interviews to gain insight and synthesize the needs. The selection prototype concept was chosen by the Pugh Matrix and finally this study proposed in an affordable cold-storage technology.
SOSIALISASI PERBAIKAN METODE KERJA UNTUK MENGHINDARI TERJADINYA LOW BACK PAIN DAN MENINGKATKAN PRODUKTIVITAS KERJA PADA PANGKALAN ELPIJI PUSKOP BINTARA Chendrasari Wahyu Oktavia; Ferdian Suprata; Sutomo Sutomo; Wibawa Prasetya
MADANI: Jurnal Pengabdian Kepada Masyarakat Vol 4 No 2 (2018)
Publisher : LPPM UPN Veteran Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53834/mdn.v4i2.882

Abstract

Pangkalan Elpiji Puskop Bintara merupakan sebuah perusahaan yang menyediakan dan mendistribusikan tabunggas berukuran 3 Kilogram dan 12 Kilogram dan berlokasi di Jakarta Timur. Selama ini dalam mendukung kegiatan transaksidan aktivitas pemindahan dan pengangkutan tabung gas, seluruh aktivitas dilakukan dengan menggunakan tenaga manusiaatau manpower dimana seluruh proses penanganan material dan perpindahan barang dilakukan secara manual (manualmaterial handling). Di samping memiliki banyak kelebihan seperti fleksibilitas dalam gerakan dan memiliki keuntungansecara ekonomis, kegiatan manual material handling jika dilakukan dalam waktu yang lama dan tidak sesusai denganprinsip dasar ergonomic dan biomekanika dapat menimbulkan risiko seperti low back pain, lower back injuries, dankelelahan (fatigue) kerja. Mengingat banyaknya efek negatif yang dapat ditimbulkan dari kesalahan pada manual materialhandling ini, maka beberapa usulan perbaikan metode kerja diberikan untuk pekerja dan pemilik dari Pangkalan ElpijiPuskop Bintara ini seperti memberikan sosialisasi dan pelatihan kepada para pekerja tentang Ergonomi, khususnyaBiomekanika dan advis terkait tata letak ruangan dan waktu kerja yang lebih memperhatikan aspek standar Kesehatan danKeselamatan Kerja (K3). Hasil dari sosialiasi ini diharapkan dapat menciptakan metode kerja yang baik sehingga dapatmeningkatan produktivitas kinerja para pekerja dan mengurangi risiko low back pain, lower back injuries, dan kelelahankerja.
Sosialisasi dan Pemanfaatan Data Antropometri Murid di SD Global Mandiri Cibubur untuk Tinjauan Ergonomi Meja dan Kursi Yanto Yanto; Feliks Prasepta Sejahtera Surbakti; Ferdian Suprata; Wibawa Prasetya; Syafira Salsabila
Jurnal Pengabdian Masyarakat Charitas Vol. 1 No. 1 (2021): Jurnal Pengabdian Masyarakat Charitas
Publisher : Program Studi Teknik Industri, Fakultas Teknik, Universitas Katolik Indonesia Atma Jaya Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/charitas.v1i1.2687

Abstract

The activity aimed to help school to determine whether the schoolfurniture which were provided to the students match with theirdimensions. The evaluation focused on students from Grade 1-3. Byusing ergonomics criteria and students’ anthropometry, the chair anddesk were evaluated. Results showed that most students’ did not matchwith the chair available to them. The height of chair were too high forthe majority of students with percentage are ranging from 12.5% (Boysin Grade 3) to 87.5% (Girls in Grade 1). Meanwhile, the height of deskwas not appropriate for all students from Grade 1 to Grade 3 (100%percentage). Findings from this activity suggested that the schoolauthority should evaluate the used of their school furniture.
Data Storytelling with Dashboard: Accelerating Understanding Through Data Visualization in Financial Technology Company Case Study Ferdian Suprata
Jurnal METRIS Vol. 20 No. 01 (2019): 2019
Publisher : Prodi Teknik Industri, Fakultas Teknik - Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/metris.v20i1.2375

Abstract

In the rapid development many organisation rely on context data to support as well as to assist its decision making process. Consequently, Business Intelligence (BI), Dashboard, and Data Visualization emerged as primary tools in early 1990s as a way to help practitioners, data analyst, and data scientist to present context data into an actionable information for decision making process. However, despite its robust and powerful tools, recent study done by Kaggle’s survey in 2017 resulted that in the last five years, many companies were not able to create effective data-driven dashboard due to complex dataset, poor dashboard design, and insufficient storytelling. Hence, understanding of who is going to use dashboard, choosing which data and metrics to visualize in the right context, knowing how to convey information, driving engagement, and persuading audiences are essential in current business practices. This study is aimed to help practitioners to understand the impact of effective dashboard can have on decision making process, to design leveraging dashboard, and to present the dashboard in storytelling. A literature study is performed to gather all relevant information resulted in guidelines for dashboard creator. Case study in financial technology company is applied to experiment and to test the guidelines for assisting dashboard creator to present data-driven insight to the stakeholder.
Analisis dan Implementasi Simulasi Monte Carlo untuk Prediksi Kebutuhan Gula berdasarkan Penjualan Bumbu Tabur XYZ Chendrasari Wahyu Oktavia; Christine Natalia; Ferdian suprata; Astria Hindratmo
Jurnal METRIS Vol. 21 No. 02 (2020): 2020
Publisher : Prodi Teknik Industri, Fakultas Teknik - Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/metris.v21i02.2494

Abstract

The sales activity is a very important activity for the development and sustainability of a company. The sales are closely related to the requirement of raw material. By knowing the number of sales, a company can do estimate the amount of raw material required for production. However, so far still be found as a company that has its policies to determine a requirement of raw material as impact not use a raw material control method. The research purpose to determine the amount of sugar raw material requirement based on results number of sales seasoning XYZ with Monte Carlo simulation. Based on the analysis of data processing results. It was found that the number of sales from the simulation results in 2019 was quite high compared to the sales results during 2018 where the difference in sales simulation in 2019 and real data in 2018 was 62,334 kg. In terms of sugar supply, the total requirement for sugar in 2019 is also quite high, namely 186,756 kg, or the difference in requirement between simulation results and real data is 21,818 kg. This shows that the amount of requirement is directly proportional to sales.
INTEGRASI MODEL HOUSE OF RISK DAN ANALYTICAL NETWORKING PROCESS (ANP) UNTUK MITIGASI RISIKO SUPPLY CHAIN Christine Natalia; Chendrasari Wahyu Oktavia; Welhelmina Vince Makatita; Ferdian Suprata
Jurnal METRIS Vol. 22 No. 01 (2021): 2021
Publisher : Prodi Teknik Industri, Fakultas Teknik - Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/metris.v22i01.2619

Abstract

Currently, the resilience of the company is not separated from the strength supply chain network. Without this network, so the business process will not run well. But the strong supply chain network became vulnerable to risk. It caused by complexity and a highly dependent supply chain network. These risks need to minimize. The method that can be used to minimize risk with integrating the house of risk method and Analytical Network Process. The purpose of these integration methods to identification and recognized interrelationships between risk agent’s mitigation strategies, so the effect of event risk can be reduced. And then, by looking strategies can reducing costs incurred by the company and efficiency of risk agent’s mitigation strategy. Based on the results of House of Risk stage 1, there are 25 causes of risk that need to mitigate. The risk mitigation strategies that obtained to minimize the causes of risk, are then processed by the Analytical Networking Process (ANP) method. Based on the results of the Analytical Networking Process (ANP) method, there are two risk mitigation strategies. House of Risk stage 2 has applied to measure the efficiency and the level of difficulty of these two risk mitigation strategies. The results showed that the best mitigation strategies are conducting training and measuring company’s performance.
Co-Authors Abraham Farouw Ratisan Astria Hindratmo Chendrasari Wahyu Oktavia Christine Natalia Christine Natalia Dion Notario Djoko Setyanto Feliks P S Surbakti Feliks Prasepta Sejahtera Surbakti Indriati, Kumala Kartadinata, Budi LISTYA UTAMI KARMAWAN Meda Canti Ronald Sukwadi Ronald Sukwadi Santosa, Sylvia Cahyadi Sunny Clarence Sutomo Sutomo Syafira Salsabila Victoria Principall Welhelmina Vince Makatita Wibawa Prasetya Yanto Yanto