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Journal : Otonomi

Analisis Tarif Rumah Sakit Terhadap Kualitas Pelayanan Pasien Umum dan Pasien BPJS di Rumah Sakit Muhammadiyah Ahmad Dahlan Kota Kediri Yohana Nilasari; Arisyahidin Arisyahidin; Eka Askafi
Otonomi Vol 21 No 2 (2021): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v21i2.2064

Abstract

The hospital of Muhammadiyah Ahmad Dahlan Kediri is a place that gives the service to individual’s health with hospitalized service, regular service and emergency service. The Hospital of Muhammadiyah Ahmad Dahlan Kediri is a hospital with class C that has capacity 205 beds. Bed Occupational Rate (BOR) for 4 years lately is around 52,5%. The operational expense of hospital is totally from the patients so that the position of customer is very important. This research Design Uses Correlational Analysis Survey Design by approaching Cross Sectional. It uses the population of all for long hospitalized patients that had got service in Hospital of Muhammadiyah Ahmad Dahlan Kediri, and their number is 125 patients with 55 patients as the sample, it is taken by using the technique of purposive sampling. The collection of Data uses the questioner. The data of Research was analyzed by Moderated Regression Analysis Test. there are 3 variables that become research material, from the 3 variables studied, there are a total of 23 question items. From each question item, both independent and dependent, it turned out to have a correlation probability value below 0.005 or the Service research variable data (X), General patient satisfaction (Y1) and BPJS patient satisfaction (Y2) at Muhammadiyah Ahmad Dahlan Hospital, Kediri City were declared valid. . From the results of the questionnaire obtained after being processed, it can be seen from the highest average value obtained in empathy from service providers, which is 3.69 which means the attitude of nurses and doctors is good when responding to questions from patients' families and hospital visitors. While the lowest average is 2.85, which is from the time of the doctor's examination according to the schedule. This explains that many patients are dissatisfied with the doctor's schedule for not being on time. There are two kinds of service rates at the Muhammadiyah Ahmad Dahlan Hospital, Kediri City, which results in differences in treatment for general patients and BPJS patients who seek treatment at Muhammadiyah Ahmad Dahlan Hospital, Kediri City. There is an effect of service rates on general patient satisfaction and BPJS patients at home. Muhammadiyah Hospital Ahmad Dahlan, Kediri City. Although there are differences in treatment and service, there are differences in satisfaction between general patients and BPJS patients at the Muhammadiah Ahmad Hospital. Dahlan, Kediri. Not too significant.
Analisis Penerapan Sistem Informasi Dan Good Governance Terhadap Efisiensi Kerja Pegawai ( Studi pada e-Procurement di Pemerintah Kabupaten Kediri ) Ratih Pawesti; Eka Askafi
Otonomi Vol 22 No 1 (2022): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v22i1.2439

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh e-procurement, good governance dan efisiensi kerja pegawai di Pemerintah Kabupaten Kediri. Penelitian ini menggunakan metode penelitian kuantitatif dengan pendekatan deskriptif verifikatif. Jumlah sampel sebanyak 70 responden, menyebar angket/kuesioner pada 5 satuan kerja Pemerintah Kabupaten Kediri yang telah menerapkan pengadaan barang jasa secara elektronik. Analisa data menggunakan perhitungan model regresi linier berganda dengan Statistical Pakage for the Social Sciences (IBM SPSS Statistics 26). Hasil Penelitian menunjukkan bahwa e-procurement dan good governance berpengaruh terhadap efisiensi kerja pegawai baik secara simultan maupun parsial, dan good governance berpengaruh dominan terhadap efisiensi kerja pegawai.
Analisis Pengembangan Karir, Motivasi Kerja, Dan Kompetensi Kerja Terhadap Kinerja Pegawai Di Masa Pandemi Covid -19 Pada Dinas Perindustrian Dan Perdagangan Kabupaten Tulungagung Daud Royan; Eka Askafi; Imam Baehaki
Otonomi Vol 22 No 1 (2022): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v22i1.2395

Abstract

Betapa pentingnya menaruh perhatian yang lebih serius terhadap pegawai melalui pengembangan karir, motivasi kerja dan kompetensi kerja, agar dapat mewujudkan kinerja yang efektif, efisien, bersih dan profesional serta produktif. Untuk itulah, kiranya perlu merumuskan secara rinci dan terpadu usaha-usaha yang harus dilakukan untuk mencapai kinerja pegawai yang optimal dimasa pandemi covid-19 ini. Penelitian ini bertujuan: (1) Menganalisis pengembangan karir, motivasi kerja, dan kompetensi kerja secara simultan berpengaruh terhadap kinerja pegawai dimasa pandemi covid-19 (2) Menganalisis pengembangan karir secara parsial berpengaruh terhadap kinerja pegawai dimasa pandemi covid-19 (3) Menganalisis motivasi kerja secara parsial berpengaruh terhadap kinerja pegawai (4) Menganalisis kompetensi kerja secara parsial berpengaruh terhadap kinerja pegawai dimasa pandemi covid-19 (5) Menganalisis variabel pengembangan karir, motivasi kerja, dan kompetensi kerja manakah yang paling berpengaruh dominan terhadap kinerja pegawai dimasa pandemi covid-19. Penelitian ini menggunakan metode analisis kuantitatif yaitu analisis terhadap data yang telah diberi skor sesuai dengan skala pengukuran yang telah ditetapkan dengan menggunakan formula-formula statistik. Analisis yang digunakan terhadap data yang berwujud angka-angka. Populasi dalam penelitian ini sebanyak 150 pegawai, sedangkan sampel penelitian ini adalah 60 pegawai. Sedangkan uji kualitas menggunakan (1) uji validitas, (2) uji reabilitas. (3) Uji asumsi klasik (4) Analisis regresi berganda, dan (5) Pengujian hipotesis, (6) Analisis Koefisien Determinasi (R2). Hasil penelitian menunjukkan bahwa: (1) Pengembangan karir, motivasi kerja, dan kompetensi kerja secara simultan mempunyai pengaruh yang signifikan terhadap kinerja pegawai di masa pandemi covid-19. (2) Pengembangan karir secara parsial mempunyai pengaruh yang signifikan terhadap kinerja pegawai di masa pandemi covid-19. (3) Motivasi kerja secara parsial mempunyai pengaruh yang signifikan terhadap kinerja pegawai di masa pandemi covid-19. (4) Kompetensi kerja secara parsial mempunyai pengaruh yang signifikan terhadap kinerja pegawai di masa pandemi covid-19. (5) Kompetensi kerja mempunyai pengaruh yang paling dominan terhadap kinerja pegawai di masa pandemi covid-19.
Strategi Pengembangan Badan Usaha Milik Desa (BUMDES) Ama Zunaidah; Eka Askafi; Ahsin Daroini
Otonomi Vol 20 No 2 (2020): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v20i2.1259

Abstract

Pendirian BUMDes dimaksudkan sebagai upaya bersama antara masyarakat dengan pemerintah desa, untuk mengembangkan potensi Desa dan kebutuhan masyarakat guna meningkatkan kesejahteraan seluruh masyarakat dan berkontribusi bagi pendapatan desa. Pengembangan usaha Bumdes memerlukan strategi yang tepat. Penelitian ini bertujuan mengetahui factor-faktor yang mempengaruhi pengembangan usaha Bumdes. Penelitian ini dilakukan di lokasi usaha Bumdes Karya Nyata Desa Keboireng Kecamatan Besuki Kabupaten Tulungagung dengan menggunakan metode kualitatif dan kualitatif deskriptif. Berdasarkan analisis SWOT diketahui bahwa strategi pengembangan yang sesuai adalah strategi SO sedangkan berdasarkan analisis QSPM prioritas stategi yang diterapkan bernilai 7.21 Memanfaatkan teknologi untuk mengembangkan usaha, termasuk untuk menambah pengetahuan dan untuk sarana promosi dan pemasaran.
Analisis Intellectual Quotient (IQ), Emotional Quotient (EQ), dan Spiritual Quotient (SQ) Terhadap Kinerja Karyawan Rumah Sakit Baptis Kediri Nanda Jwinita Widi Karana; Eka Askafi; Mohammad Naim Musafik
Otonomi Vol 22 No 1 (2022): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v22i1.2400

Abstract

This study aims to analyze whether: (1) there is an influence of Intellectual Quotient (IQ), Emotional Quotient (EQ), and Spiritual Quotient (SQ)on the performance of Baptis Hospital employees of Kediri district. The study used is a quantitative approach by using survey method. The data analysis used by using applied SPSS Program 23 Version assistance. The respondents as samples are 67 employee. The results revealed that: (1) simultaneously Intellectual Quotient (IQ), Emotional Quotient (EQ), and Spiritual Quotient (SQ) influence on the performance of Baptis Hospital employees of Kediri district. (2) Partially, Intellectual Quotient (IQ) influence on the performance of Baptis Hospital employees of Kediri district, and (3) Emotional Quotient (EQ) influence on the performance of Baptis Hospital employees of Kediri district, and (4) Spiritual Quotient (SQ) influence on the performance of Baptis Hospital employees of Kediri district. It is recommended that the head of Baptis Hospital should increase employee’s IQ, EQ and SQ.
Influence Of Experiential Marketing And Customer Relationship Management During Pandemic On Restaurant Service User Loyalty Adelia Destya Sari; Eka Askafi
Otonomi Vol 21 No 2 (2021): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v21i2.2036

Abstract

The problem of this research is about the effect of experiential marketing, customer relationship on loyalty through satisfaction as an intervening variable. In this study, the population was all customers of Damarmas resort as many as 115 people within 3 months of the study. The number that was sampled at the time of the study started from March 2021 to June 2021, with a quantitative approach through path analysis. The results of this study indicate that Experiential marketing (X1) has a positive and significant effect on satisfaction (Z) Because the significance value is <0.05, this means that H1 is accepted. Customer Relationship Management (X2) has a positive and significant effect on satisfaction (Z) because the significance value is <0.05, this means that H2 is accepted. Experiential marketing (X1) has a positive and significant effect on loyalty (Y) because the significance value is <0.05, this means that H3 is accepted. Customer Relationship Management (X2) has a positive and significant effect on loyalty (Y) because the significance value is <0.05, this means that H4 is accepted. Satisfaction (Y) has a positive and significant effect on loyalty (Y), because the significance value is <0.05, this means that H5 is accepted indirectly. Experiential marketing (X1) through Satisfaction (Z) has a significant effect on Loyalty (Y). Indirectly, Customer Relationship Management (X2) through Satisfaction (Z) has a significant influence on Loyalty (Y).
Analisis Adversity Quotient (AQ) dan Occuppational Stress Terhadap Kinerja Pegawai Dengan Motivasi Kerja Sebagai Variabel Intervening (Studi Pada Pegawai PPNPN PPI Madiun) Novi Meiyrdhayanti; Eka Askafi
Otonomi Vol 21 No 2 (2021): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v21i2.1989

Abstract

Kondisi persaingan global yang terjadi saat ini membuat negara-negara di dunia mempersiapkan berbagai macam produk, teknologi, dan SDM yang tangguh serta berkualitas untuk dapat bersaing di era society 5.0. SDM selalu diharapkan mampu memberikan kontribusi terbaik dalam mewujudkan tujuan organisasi, dan diharuskan mampu menghadapi tantangan dan hambatan. Maka dibutuhkan kecerdasan adversitas yaitu kecerdasan untuk menghadapi kesulitan dan kemampuan bertahan dalam berbagai tantangan yang dihadapi Pegawai PPNPN Politeknik Perkeretaapian Indonesia Madiun dalam melaksanakan tupoksi dalam bekerja. Penelitian ini bertujuan menganalisis pengaruh Adversity Quotient (AQ), Ocuppational Stress terhadap kinerja pegawai, menganalisis pengaruh Adversity Quotient (AQ), Ocuppational Stress terhadap kinerja pegawai melalui motivasi kerja sebagai variabel intervening. Penelitian ini menggunakan metode kuantitatif dengan responden 112 orang pegawai PPNPN Politeknik Perkeretaapian Indonesia Madiun. Variabel operasional terdiri dari Adversity Quotient (AQ/XI), Ocuppational Stress (OS/X2), motivasi kerja (MK/M), dan kinerja pegawai (KP/Y). Menggunakan metode path analyze sebagai metode analisis data. Hasil penelitian adalah adversity quotient (X1/AQ) memiliki pengaruh positif terhadap motivasi kerja (M/MK) pegawai Politeknik Perkeretaapian Indonesia Madiun yaitu dengan nilai koefisien standardized beta 0,319 dan signifikansi 0,00 < 0,05. adversity quotient (X1/AQ) memiliki pengaruh positif terhadap kinerja pegawai (Y/KP) pegawai Politeknik Perkeretaapian Indonesia Madiun yaitu dengan nilai koefisien standardized beta 0,251 dan signifikansi 0,01 < 0,05. occuppational stress (X2/OS) memiliki pengaruh positif terhadap motivasi kerja (M/MK) pegawai Politeknik Perkeretaapian Indonesia Madiun yaitu dengan nilai koefisien standardized beta 0,275 dan signifikansi 0,01 < 0,05. occuppational stress (X2/OS) memiliki pengaruh positif terhadap motivasi kerja (Y/KP) pegawai Politeknik Perkeretaapian Indonesia Madiun yaitu dengan nilai koefisien standardized beta 0,225 dan signifikansi 0,01 < 0,05. motivasi kerja (M/MK) memiliki pengaruh positif terhadap kinerja pegawai (Y/KP) pegawai Politeknik Perkeretaapian Indonesia Madiun yaitu dengan nilai koefisien standardized beta 0,203 dan signifikansi 0,03 < 0,05. motivasi kerja berperan sebagai pemediasi pengaruh adversity quotient terhadap kinerja secara parsial. Artinya motivasi kerja dapat digunakan sebagai variabel mediasi secara langsung dan tidak langsung. Hal ini dibuktikan dengan nilai koefisien standardized beta 0,384 dan signifikansi 0,03 < 0,05. motivasi kerja berperan sebagai pemediasi pengaruh adversity quotient terhadap kinerja secara parsial. Artinya motivasi kerja dapat digunakan sebagai variabel mediasi secara langsung dan tidak langsung. Hal ini dibuktikan dengan nilai koefisien standardized beta 0,271 dan signifikansi 0,03 < 0,05 .
Problematika E-Procurement Untuk Akuntabilitas Dan Transparansi Pada Dinas PUPR Kabupaten Nganjuk Onni Supriyono; Eka Askafi
Otonomi Vol 22 No 1 (2022): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v22i1.2452

Abstract

The current government procurement of goods/services is required to be done electronically or e-procurement. This model shift was caused by, among other things, non-transparent tender announcements, tender arrangements, violating procedures in the procurement process, intervention against the committee, specifications or requirements for procurement documents that were directed to certain parties and the committee was not focused on carrying out tasks due to dual/side assignments. . This study wants to describe the problems of e-procurement for accountability and transparency at the PUPR office of Nganjuk Regency. Where in this case the approach is qualitative and the type of research is a case study. Where with a qualitative approach is expected and obtained good and pure data as in the research location. The results of the study stated that the advantages of e-procurement at the PUPR Office of Nganjuk Regency are time efficiency because it is supported by online applications, data accuracy, reduces administrative costs and reduces operating costs. Apart from that from users, the advantages are that the people who participate in the auction become more competitive, improve customer services, and improve relationships with partners, in this case APH. The disadvantages of e-procurement at the Department of Public Works and Public Housing in Nganjuk Regency are the lack of adequate facilities and insufficient resources because there are still frequent system errors in e-procurement applications.
Analisis Pengembangan Karir Dan Budaya Organisasi, Terhadap Komitmen Organisasi Dengan Kepuasan Kerja Sebagai Variabel Intervening Pada PT Jasa Raharja Cabang Utama Jawa Timur Anindya Ikasari; Eka Askafi; Imam Baehaki
Otonomi Vol 22 No 1 (2022): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v22i1.2403

Abstract

The Influence Of Career Development And Organizational Culture, On Organizational Commitment With Job Satisfaction As Intervening Variable In PT Jasa Raharja Main Branch East Java. This study uses quantitative research with a descriptive verification approach. The number of samples is 65 respondents. Analysis of the data used is by using SPSS. This type of research is quantitative research by distributing questionnaires through google form to employee at PT Jasa Raharja Main Branch East Java. This study uses multiple linear regression. The results show that (1) Career development has a significant positive effect on Job Satisfaction, (2) Organizational Culture has a significant positive effect on Job Satisfaction, (3) Career development has no significant effect on Organizational Commitment, (4) Organizational Culture has no significant positive effect on Organizational Commitment, (5) Job Satisfaction has a significant positive effect on Organizational Commitment, (6) Career development has an indirect effect on Organizational Commitment, (7) Organizational Culture has no direct effect on organizational commitment and job satisfaction is able to mediate Organizational Culture with organizational commitment .
Strategi Pengembangan Wisata Daerah (Studi tentang Penataan Infrastruktur di Agrowisata Belimbing Karangsari Kota Blitar) Budi Santoso; Eka Askafi
Otonomi Vol 20 No 2 (2020): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v20i2.1257

Abstract

This time Blitar City has already had a national tourism icon, which is Bung Karno’s Graveyard. In order to support the development of this main tourism object, surely it must be supported by another tourism object. Unluckily, there are not many tourism objects which can support Bung Karno’s Graveyard, so tourists can’t feel at home and needn’t to stay longer in Blitar City. Blitar city is not a large City and has limited natural resources too, so nature tourism is not a potency. Therefore, Blitar City’s Government tries to develop supporting tourism objects from the existance Blitar City’s potency. Karangsari star fruit is such an existing potency of agricultural sector in Blitar City. Blitar City’s Government does not want only stay on the production of star fruit and its processing products, but star fruit is also become anAagro-tourism which certainly has a wider impact and gives a multiplier effect on Blitar City’s economy. Finally, this Agro-tourism becomes a tourist object which is expected to support the tourism area of Bung Karno’s Graveyard. In order to support the development of this Agro-tourism, surely needs a planning to support and managing the Agro-tourism area infrastructure which can be used as a macro guideline in area management. The Blitar City’s Government has been trying to repair the residential environment of surrounding location. It can be seen from the existing programs which are given related to environmental quality improvement. The existing programs include the Urban Village Community Empowerment Program (PPMK). Nevertheless, the program has not provided significant results for the area of Agro-tourism area yet. Therefore, it is necessary to reformulate the proper manufacturing of the Agro-Tourism of Karangsari Starfruit area through infrastructure arrangement of it’s location. Based on the prior conditions, so it was carried out a research on the development of tourism in the study area concerned with infrastructure management in Agro-tourism of Karangsari Starfruit of Blitar City. This study has purpose to describe the infrastructure management, determine internal and external factors and analyze development strategies in Agro-tourism of Karangsari Starfruit, Blitar City. The research process begins by identifying the characteristics of the Agro-tourism Karangsari Starfruit area. Then conducted an analysis of internal and external factors. The research method which used is descriptive qualitative, with sources of data from interviews, observations, and reviews of several literatures. The data analysis are used SWOT technique. From the results of the IFAS and EFAS analysis, strategies that are considered which have urgent priorities will be found. The results of this research indicate that the main strategies that must be carried out for the development of Agro-tourism of Karangsari Starfruit in Blitar City are : 1).Developing the tourism’s interest, especially artificial tourism by utilizing a sports field which located in westside of the Agro-tourism area, 2).Providing of a new access point from the southside to the Agro-tourism area, 3).Developing of circulation in the star fruit garden area used the boardwalk concept, 4).Creating a special website for Agro-tourism of Karangsari Starfruit. This research is expected to be able to give suggestion to the Government in order to develop regional tourism in Agro-tourism of Karangsari Starfruit in Blitar City.