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Journal : International Journal of Economics, Management, Business, and Social Science

Predicting Online Purchase Intention on Marketplace Wicaksono, Teguh; Syahrani; Purboyo; Abdurrahim
INTERNATIONAL JOURNAL OF ECONOMICS, MANAGEMENT, BUSINESS, AND SOCIAL SCIENCE (IJEMBIS) Vol. 3 No. 3 (2023): September 2023
Publisher : CV ODIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59889/ijembis.v3i3.181

Abstract

This study aims to explain the correlation between consumer trust and other factors that could increase the consumer's online purchase intention in the marketplace. This research uses quantitative methods and the data is collected from 138 respondents in Banjarmasin who had made online purchases, at least 2 times in the last 3 months, using a questionnaire. Then, the data is analyzed using PLS-SEM. The empirical result proves that consumer trust does not have a direct impact on online purchase intention, but the indirect effect of consumer trust has an impact on online purchase intention through attitude as an intervening variable. Information quality directly has an impact on online purchase intention, but consumer trust as an intervening variable of information quality indirectly does not have an impact on online purchase intention. Those results show that most consumers purchase online to acquire the needed products or services. Therefore, they are more concerned with the benefits and conveniences obtained from online purchasing. Trust is no longer the main factor affecting online purchase intention. To increase online purchase intention, online merchants should provide the best information quality related to the offered products and services and provide a sense of comfort and convenience to consumers in making transactions.
The Power of Satisfaction and Trust: Unlocking E-WOM's Influence on Consumer Repurchase Intentions in Digital Marketplaces Putra, Defin Shahrial; Wicaksono, Teguh; Abdurrahim
INTERNATIONAL JOURNAL OF ECONOMICS, MANAGEMENT, BUSINESS, AND SOCIAL SCIENCE (IJEMBIS) Vol. 4 No. 1 (2024): January 2024
Publisher : CV ODIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59889/ijembis.v4i1.326

Abstract

The purpose of this research is to investigate how consumer repurchase intention in the setting of e-commerce is impacted by electronic word of mouth (e-WOM), trust, and customer happiness. The demographic of this study is the people who live in the North Banjarmasin District, and the research sample consists of 399 respondents who buy at the marketplace. The study used a quantitative design. An analysis method called structural equation modeling (SEM) is applied. The findings of the study demonstrate the significance of these variables in influencing the intention to repurchase, and e-WOM is recognized as a key tactic for encouraging customers to share pleasant experiences with one another. However, e-WOM is negatively impacted by the possibility of disseminating false information. According to research, e-WOM, trust, and customer happiness all significantly influence the desire to repurchase. Reliability of work, completeness of information, and timeliness of delivery can all be used to gauge this level of confidence.