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All Journal Jurnal Penelitian dan Evaluasi Pendidikan AMALA Jurnal Pengabdian Kepada Masyarakat Borneo Islamic Finance and Economics Journal (BIFEJ)
Misra, Isra
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences

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Influence Self-Service Technology Against Customer Satisfaction and Loyalty of PT. Bank Syariah Indonesia (BSI) in the City of Palangka Raya Hafizi, Muhammad Riza; Insani, Jihan Dwi; Misra, Isra
Borneo Islamic Finance and Economics Journal BIFEJ VOL. 4, NO.1, Juni 2024
Publisher : Fakultas Ekonomi dan Bisnis Islam Universitas Islam Negeri Sultan Aji Muhammad Idris Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21093/bifej.v4i1.8868

Abstract

Banking practitioners increasingly realize they can no longer serve customers with limited capabilities. Banking is also moving forward and collaborating to improve systems and strategies so that customers feel and prove to themselves that transactions with the help of technology make it easier. Starting from direct service carried out by employees, it becomes service independently without needing to go to the Bank first to make a transaction or something else. With the merger, the amount of capital has increased, so the use of BSI Mobile in Palangka Raya City should have developed and increased. This study aims to determine whether there is an effect of self-service technology on customer satisfaction of Indonesian Islamic banks in the city of Palangka Raya and whether there is an effect of self-service technology on customer loyalty to PT. Bank Syariah Indonesia (BSI) in the city of Palangka Raya and whether customer satisfaction affects customer loyalty. Indonesian sharia bank in the city of Palangka Raya. This study uses primary data obtained directly through a questionnaire. Taking the number of samples in this study using the purposive sampling method with the Slovin formula, and found as many as 100 respondents. This study uses quantitative analysis methods, and data is processed using SmartPLS version 4.0. This research proves that Self-Service Technology positively and significantly affects customer satisfaction by showing a coefficient value of 0.740 and a t-statistic of 9.872. Self-Service Technology has a positive and significant effect on customer loyalty, with a coefficient value of 0.341 and a t-statistic of 2.779. Moreover, customer satisfaction has a positive and significant effect on customer loyalty, with a coefficient value of 0.362 and a t-statistic of 2.910. And coefficient value Self-Service Technology on customer loyalty of 0.268 and t-statistics of 2.667. can also be interpreted as customer satisfaction as a variable intervening to play a full role.
Improving Community Understanding Through Socialization, Literature and Education of Sharia Banking in the City of Palangkaraya, Central Kalimantan Achmad, Aditya; Sadikin, Ali; Sukmana, Enriko Tedja; Misra, Isra; Adlina, Fadiah; Hasnita; Iqbal, Muhammad; Safitri, Nadia; Aldianto, Asrofi
AMALA Jurnal Pengabdian Kepada Masyarakat Vol. 1 No. 1 (2022): May 2022
Publisher : Faculty of Economics and Islamic Business State Islamic Institute of Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23971/amala.v1i1.9

Abstract

Community service focuses on the lack of public knowledge of Islamic banking in Indonesia so that socialization, literacy, and education activities are needed for Micro, Small, and Medium Enterprises (UMKM). The expected goal is none other than to increase UMKM related to Islamic banking, both systems, products, and mechanisms so that it has an impact on public interest in using Islamic banking services in Central Kalimantan. The UMKM involved in the service activities are UMKM in Kereng Bangkirai Village as many as 55 UMKM and 5 employees of Bank Syariah Indonesia Palangka Raya Branch. The method used in this service is Community Based Articipatory Research where the service is carried out by involving stakeholders with Focus Group Discussion (FGD) activities. The results of the service show that by carrying out community-based service activities and involving stakeholders, especially banking, the public's understanding of Islamic banking is increasing. These activities also have an impact on the community, especially UMKM, to use Islamic banking services.
Evaluation of Bidikmisi scholarship program at state Islamic universities in Indonesia Misra, Isra; Sadikin, Ali; Adlina, Fadiah
Jurnal Penelitian dan Evaluasi Pendidikan Vol 26, No 1 (2022)
Publisher : Graduate School, Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/pep.v26i1.45727

Abstract

This study raised the theme of evaluating the Bidikmisi scholarship program at State Islamic Universities in Indonesia with the CIPP Model approach. The Bidikmisi scholarship program is the government's flagship program for outstanding students who are less able to meet the costs of higher education. This research is evaluation research focusing on four areas: context, input, process, and product evaluation. The research subjects were one managing director, three universities within the Ministry of Religion of the Republic of Indonesia, and 15 student informants who received the Bidikmisi scholarship. The results of the research on the evaluation of the Bidikmisi scholarship program show that (1) the context of the program is carried out in accordance with the technical instructions issued by the directorate of Islamic higher education related to the evaluation of the Bidikmisi scholarship program. (2) Evaluation of inputs is carried out by meeting the criteria considering starting from setting evaluation goals to the results of program evaluation, and program targets are high school graduates who have academic and non-academic achievements. (3) In the current process, the Bidikmisi scholarship program has been running for ten years with satisfactory results, and the selection is made openly and transparently. (4) The product of this program evaluation is policy improvement and service improvement to prospective scholarship recipients. The program manager must maintain its performance by improving program quality, achievement process, and control. Programs should focus on increasing resources by strengthening program recipients' academic skills and knowledge.
Co-Authors Achmad, Aditya Adlina, Fadiah Aldianto, Asrofi Ali Sadikin Enriko Tedja Sukmana, Enriko Tedja Hafizi, Muhammad Riza Hasnita Insani, Jihan Dwi Muhammad Iqbal Safitri, Nadia