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All Journal Biology Teaching and Learning Building of Informatics, Technology and Science Jurnal Komposit : Jurnal Ilmu-Ilmu Teknik Sipil Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Madiun Spoor : Jurnal Pengabdian Masyarakat
Nurhadi, Muhammad
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Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Materials Science & Nanotechnology Social Sciences Transportation Other

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Journal : Building of Informatics, Technology and Science

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Analisis Kepuasan Pengguna Sistem Informasi E-Campus Menggunakan Metode E-Servqual Dan Model Kano Nurhadi, Muhammad; Hamzah, Muhammad Luthfi; Ahsyar, Tengku Khairil; Jazman, Muhammad
Building of Informatics, Technology and Science (BITS) Vol 4 No 3 (2022): December 2022
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bits.v4i3.2691

Abstract

This study aims to identify the dimensions and service attributes that need to be improved, as well as improvements related to the quality of services provided by the e-campus system to students at UIN Mahmud Yunus Batusangkar. It also aims to identify the quality of services provided by the e-campus system to students. in order to provide advice or consideration to improve the quality of the e-campus system to the campus or developer, which in turn will produce a solution to improve the quality of the e-campus system for user satisfaction. The procedures used include 5 stages are planning, gathering information processing information analysis and the latest reporting review. The research results created calculations using e-servqual procedures of 0.92 ≤ 1, showing that the quality of the services provided could be said to be unable to fulfill students' expectations. If the level of performance is met, it will bring about a very large increase in user satisfaction. But if not fulfilled, it will reduce the level of satisfaction. Whereas the canoe model gets eight attributes included in the must-be category, eight one-dimensional attributes and six attractive attributes. The ranking level obtained is a source of attributes that are prioritized to be improved. Every attribute that has a very large negative value will also be less effective in achieving user satisfaction
Co-Authors Aghastya, Adya Ahsyar, Tengku Khairil Astuti, Septiana Widi Bobby Agung Hermawan, Bobby Agung Hamzah, Muhammad Luthfi Hilda Karim Jazman, Muhammad Kurniawan, Muhammad Adib Lodang, Hamka Malaiholo, David Nurjanah, Melania Uswatul Ocky Soelistyo Pribadi, Ocky Soelistyo Rusman Prihatanto, Rusman Wahyu Tamtomo Adi, Wahyu Tamtomo Yuwono Wiarco