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REVIEW AND ANALYSIS: THE INFLUENCE OF RELATIONSHIP QUALITY AND SERVICE QUALITY ON CUSTOMER SATISFACTION AND ITS IMPLICATIONS ON LOYALTY frederik, Lois; Deden Komar Priatna; Winna Roswina
Dinasti International Journal of Education Management And Social Science Vol 1 No 5 (2020): Dinasti International Journal of Education Management and Social Science (June 20
Publisher : DINASTI PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijemss.v1i5.345

The purpose of this study is to determine the effect of relationship quality of customer satisfaction, the effect of service quality of customer satisfaction, the influence of relationship quality on customer loyalty, the effect of service quality on customer loyalty, the influence of relationship quality and service quality together on customer satisfaction, the influence relationship quality and service quality together on customer loyalty, the effect of customer satisfaction on loyalty, the effect of relationship quality, service quality, and customer satisfaction together on student loyalty in informatics in Bandung. The research method used is descriptive verification analysis research using Structural Equation Modeling (SEM) analysis design. From the results of this study, it can be concluded that the quality of service and service quality both partially and simultaneously will affect customer satisfaction resulting in increased customer loyalty.

THE ROLE OF ORGANIZATIONAL CULTURE, MOTIVATION, AND TRAINING, IN ORDER TO INCREASE EMPLOYEE PERFORMANCE AT THE BAPPEDA (REGIONAL DEVELOPMENT PLANNING BOARD) OF WEST JAVA PROVINCE Sriyono Suhodo, Tanto; Deden Komar Priatna; Tunggul Harymurtie
Dinasti International Journal of Education Management And Social Science Vol 1 No 5 (2020): Dinasti International Journal of Education Management and Social Science (June 20
Publisher : DINASTI PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijemss.v1i5.348

The performance of members of an organization is needed to support organizational performance. The performance of employees at the BAPPEDA (Regional Development Planning Board) of West Java Province will affect the performance of this government agency. The purpose of this study was to find out how much the role of organizational culture, motivation, and training in order to improve the performance of employees in the Regional Development Planning Board of West Java Province, both simultaneously and partially. The method used in this study is descriptive and verification method. The source of data in this study were employees of the Regional Development Planning Board of West Java Province. Primary data was collected by using questionnaires and interviews with Regional Development Planning Board of West Java Province employees. Secondary data is collected by tracing documents that are relevant to the problem under study. The results of descriptive data analysis on research variables, showed that organizational culture, motivation, training, and employee performance at the Regional Development Planning Board of West Java Province were in the good category. Organizational culture, motivation, and training have a significant role in order to improve employee performance, which is equal to 72.2%. Motivational variables have a more dominant role in order to improve the performance of employees of the Regional Development Planning Board of West Java Province because they have the highest beta value, 37.1%.

The Model of Digital Communication and Supply Chain Service for Tourism Industry Priatna, Deden Komar; Roswinna, Winna; Limakrisna, Nandan
International Journal of Supply Chain Management Vol 10, No 2 (2021): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

This study aims to analyze the influence of digital communication, the supply chain service, on visiting decisions through interest in visiting Indonesian tourism. The quantitative approach is used in this research by applying a descriptive design and verification. The sample used was 400 respondents who were Indonesian visitors and social media users. The sampling technique is based on probability sampling technique using random sampling method. Analysis of research data using the method of Structural Equation Modeling-Partial Least Square (SEM-PLS). The results of the study found that digital communication and supply chain service had a significant and positive effect on visiting interest which was shown positively. Interest in visiting has a positive and significant effect on visiting decisions positively.

EVALUATION OF EDUCATION AND TRAINING PROGRAM FOR CIVIL SERVANTS: A NEW APPROACH TO IMPROVING EMPLOYEE PRODUCTIVITY Deden Komar Priatna
Sosiohumaniora Vol 22, No 3 (2020): SOSIOHUMANIORA, NOVEMBER 2020
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/sosiohumaniora.v22i3.28500

The purpose of this study was to determine the magnitude of the influence of the implementation of existing education and training programs on the work productivity of civil servants. Based on the results of data processing, it is known that the elements of implementing education and training programs that must be considered and improved are as follows: Training Materials, Non-Formal Education, Training Schedule, Instructor Hospitality, Training Variations, Training Methods, and Training Manuals. While the elements of the education and training program organizers that must be maintained are as follows: Formal Education, Instructor Skills, Instructor Capabilities, Training Facilities, Training Curriculum, Training Evaluation. The implementation of the education and training program has an effect on the work productivity of civil servants and the effect of the implementation of the education and training program is more dominant, this is because the implementation of the education and training program is more frequent and more applicable even though it still seems theoretical in the work of civil servants. Therefore, the right education and training program will have an impact on increasing the productivity of its employees.

THE MODEL OF EMPLOYEE’S PERFORMANCE OF ISLAMIC EDUCATION AGENCIES IN BANDUNG Deden Komar Priatna
Dinasti International Journal of Economics, Finance & Accounting Vol 1 No 6 (2021): Dinasti International Journal of Economics, Finance & Accounting (January - Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v1i6.714

The purpose of this study was to know and analyze the Influence of leadership, organizational culture, and interpersonal communication toward work motivation and it’s implication to employee performance. The method used in this research were descriptive survey method and explanatory survey. The population in this study amounted to 254 employees of IEA (Islamic Education Agency in Bandung), with a sample size of 205 respondents. Analysis technique and hypothesis testing using Structural Equation Modeling (SEM) with LISREL 8.70 program. The result of research found that both partially and simultaneously leadership, organizational culture and interpersonal communication had positive and significant influence toward work motivation. Then also toward employee performance both partially and simultaneously leadership, organizational culture, interpersonal communication and work motivation had positive influence and significant. While, contribution percentage of leadership, organizational culture, interpersonal communication toward work motivation is 72% and contribution percentage of leadership, organizational culture, interpersonal communication, and work motivation simultaneous toward employee performance is 85%. The implication on this research is that the employee performance especially on the quantity will be able to be improved if IEA able to increase work motivation especially to the needs’ motivation, work motivation will increase if IEA is able to increase the leadership , especially in attitude dimension towards human, and increase the organizational culture especially to the internal integration, and supported by the improvement of interpersonal communication, mainly in social relationship. Furthermore, work motivation only have role for leadership and interpersonal communication variable toward employee performance, while for organizational culture variable, work motivation don’t have role to escalate employee performance, so in this model work motivation only as partial mediating.

EFFECT OF WORK COMPENSATION AND MOTIVATION TOWARDS PRODUCTIVITY OF WORKERS (A SURVEY IN PT. NECIS INDAH CEMERLANG BANDUNG) Deden Komar Priatna; Devia Indriyani; Winna Roswinna
Dinasti International Journal of Management Science Vol 1 No 4 (2020): Dinasti International Journal of Management Science (March - April 2020)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijms.v1i4.193

To increase profits for companies, a highly motivated workforce is needed, profit will increase if supported by good work productivity of workers. The achievement of these objectives depends on the policies adopted by the company. But on the other hand, the work productivity of workers decreases, this is due to low work motivation and the relative compensation of only enough for the basic needs of the lives of workers, this results in targeted production not being achieved according to targets set by the company, as for the goals. This study aims to determine (1) compensation provided by PT. Necis Indah Cemerlang Bandung, (2) motivation of workers at PT. Necis Indah Cemerlang Bandung, (3) work productivity at PT. Necis Indah Cemerlang Bandung, and (4) the effect of compensation and motivation both jointly and individually on work productivity at PT. Necis Indah Cemerlang Bandung. The method used is descriptive and expansive survey method of the analysis unit of the workers of PT. Necis Indah Cemerlang Bandung. Sampling using a random sampling method and simple with a sample of (n) 85 workers. The type of investigation into this study is causality, and the time horizon in this study is cross-sectional and the analytical method used is frequency distribution and path analysis. The findings of this study are compensation and motivation both jointly and individually influencing work productivity workers at PT. Necis Indah Cemerlang Bandung, but partially dominant motivation affects work productivity rather than compensation

REVIEW AND ANALYSIS: THE INFLUENCE OF RELATIONSHIP QUALITY AND SERVICE QUALITY ON CUSTOMER SATISFACTION AND ITS IMPLICATIONS ON LOYALTY Lois frederik; Deden Komar Priatna; Winna Roswina
Dinasti International Journal of Education Management And Social Science Vol 1 No 5 (2020): Dinasti International Journal of Education Management and Social Science (June -
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijemss.v1i5.345

The purpose of this study is to determine the effect of relationship quality of customer satisfaction, the effect of service quality of customer satisfaction, the influence of relationship quality on customer loyalty, the effect of service quality on customer loyalty, the influence of relationship quality and service quality together on customer satisfaction, the influence relationship quality and service quality together on customer loyalty, the effect of customer satisfaction on loyalty, the effect of relationship quality, service quality, and customer satisfaction together on student loyalty in informatics in Bandung. The research method used is descriptive verification analysis research using Structural Equation Modeling (SEM) analysis design. From the results of this study, it can be concluded that the quality of service and service quality both partially and simultaneously will affect customer satisfaction resulting in increased customer loyalty.

THE ROLE OF ORGANIZATIONAL CULTURE, MOTIVATION, AND TRAINING, IN ORDER TO INCREASE EMPLOYEE PERFORMANCE AT THE BAPPEDA (REGIONAL DEVELOPMENT PLANNING BOARD) OF WEST JAVA PROVINCE Tanto Sriyono Suhodo; Deden Komar Priatna; Tunggul Harymurtie
Dinasti International Journal of Education Management And Social Science Vol 1 No 5 (2020): Dinasti International Journal of Education Management and Social Science (June -
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijemss.v1i5.348

The performance of members of an organization is needed to support organizational performance. The performance of employees at the BAPPEDA (Regional Development Planning Board) of West Java Province will affect the performance of this government agency. The purpose of this study was to find out how much the role of organizational culture, motivation, and training in order to improve the performance of employees in the Regional Development Planning Board of West Java Province, both simultaneously and partially. The method used in this study is descriptive and verification method. The source of data in this study were employees of the Regional Development Planning Board of West Java Province. Primary data was collected by using questionnaires and interviews with Regional Development Planning Board of West Java Province employees. Secondary data is collected by tracing documents that are relevant to the problem under study. The results of descriptive data analysis on research variables, showed that organizational culture, motivation, training, and employee performance at the Regional Development Planning Board of West Java Province were in the good category. Organizational culture, motivation, and training have a significant role in order to improve employee performance, which is equal to 72.2%. Motivational variables have a more dominant role in order to improve the performance of employees of the Regional Development Planning Board of West Java Province because they have the highest beta value, 37.1%.

Job Satisfaction and Organizational Commitment as Factors Affecting Employee Withdrawal at Army Flight Center Deden Komar Priatna; Annisa Fitri Anggraeni
Journal of Accounting and Finance Management Vol. 3 No. 3 (2022): Journal of Accounting and Finance Management (July-Agust 2022)
Publisher : DINASTI RESEARCH

The Army Aviation Center is the central implementing agency of the Indonesian Army, in carrying out its main tasks using aircraft requires a high level of security. One of the factors that support the creation of high security is by trying to overcome the problem of human resources, this is a serious concern by the leadership. The purpose of this study is to analyze the influence of organizational commitment and job satisfaction on employee withdrawals and the effect of the level of organizational commitment and job satisfaction together on the withdrawal of civil servants at the Army Aviation Center, either simultaneously or partially. The research method in this paper is quantitative, with a path analysis research model with a view to solving problems by collecting data, compiling data, then analyzing statistically and interpreting it to further obtain a valid result using the calculation of the Statistical Product And Service Solutions application. Based on the results of statistical data processing carried out, the research results obtained include organizational commitment has an influence on Employee Withdrawal and while job satisfaction on Employee Withdrawal is said to have an effect.

MARKETING STRATEGY ANALYSIS OF RECYCLED PRODUCTS IN IMPROVING INDEPENDENT GRADUATION OF HOPE FAMILY PROGRAM GROUP Deden Komar Priatna
Sosiohumaniora Vol 24, No 3 (2022): Sosiohumaniora: Jurnal Ilmu-Ilmu Sosial dan Humaniora, NOVEMBER 2022
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/sosiohumaniora.v24i3.42537

Even though it is supported by the Smart City label, as the capital city of West Java Province, Bandung is still having trouble handling waste. The plan to use incinerator technology at the Sarimukti landfill has never been built because it is considered a threat to the environment and public health. Furthermore, biodigester technology from Japan was initiated, but it did not materialize. As a result, waste becomes an unresolved problem. Therefore, according to Law no. 18 of 2008 concerning Waste Management, the paradigm of waste management must be changed from collect-transport-dispose to reduction at source and recycling through the 3R principle (reduce, reuse, recycle). “Pasigaran Handmade and Crafts” was established on July 16, 2019, having its address at Pasigaran Village, Citeureup Village, Dayeuhkolot District, Bandung Regency, West Java Province. This business was founded on the anxiety of companions because more and more poor people need government assistance but cannot be covered by the government budget, in addition to the abundance of paper waste that is no longer used so that the idea of turning newsprint into a variety of recycled products such as wall clocks, bags was born. , tea sets and various containers. The essence of planning is how to determine various programs and activities aimed at gradually achieving long-term goals. Therefore, the preparation of programs and activities must be based on organizational goals, both short term (0-2 years) and long term (2-5 years). Performance measures are carried out by setting indicators of success, both short term and long term

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