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All Journal Jurnal El-Riyasah : Jurnal Kepemimpinan dan Administrasi Al-Ijtima`i: International Journal of Government and Social Science Jurnal Ilmiah Mahasiswa Ekonomi Pembangunan Gender Equality: Internasional Journal of Child and Gender Studies BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi
Muazzinah Muazzinah
Universitas Islam Negeri Ar Raniry, Aceh, Indonesia
Religion Humanities Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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The Effectiveness of the Aceh Ombudsman Representative’s Maladministration Handling: An Insider Perspective Muazzinah, Muazzinah; Akmal, Saiful; Fadhil, Amrul; Fathurrahman, Reza
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 29, No. 3
Publisher : UI Scholars Hub

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Abstract

The Ombudsman of the Republic of Indonesia oversees public services, particularly timely responses to reports. Since 2018, the Aceh Representative of the Indonesian Ombudsman handled 150 reports. It is interesting to investigate how well the Ombudsman dealt with these reports. This study examines the effectiveness of the Aceh Representative of the Indonesian Ombudsman in handling reported maladministration cases using a qualitative approach. The research data were gathered through interviews and document reviews by referring to Steer’s (1976) formulation of organization effectiveness, which includes productivity, adaptability, communication, job satisfaction, and human resources. The productivity, communication, and flexibility indicators are adequately effective, although not directly involved in handling cases. The handling is limited to coordinative meetings with local authorities assigned to resolve the problems. However, the findings also reveal that job satisfaction indicators are ineffective, as evidenced by the absence of community satisfaction survey findings to assess their performance. Likewise, the results on the resource indicator were ineffective since the human resources were not allocated according to the Aceh Ombudsman’s workload. Therefore, this study provides a meaningful contribution to improving the quality of services in maladministration handling by the Aceh Ombudsman Office in the future to cases reported by the citizens.
Co-Authors Ade, Amuji Akhiar, Akhiar Cut Zamharira Fadhil, Amrul Fathurrahman, Reza Fredinan Yulianda M. Shabri Abd. Majid Muslim Zainuddin Nashriyah Nashriyah Nur Aidar Putri Bintusy Syathi, Putri Bintusy Saiful Akmal Widya Ulfa Zakki Fuad Khalil