Article Per Year (5 Year)
p-Index From 2019 - 2024
1.037
P-Index
This Author published in this journals
All Journal JESI (Jurnal Ekonomi Syariah Indonesia) Vivabio : Jurnal Pengabdian Multidisiplin El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Hadlonah : Jurnal Pendidikan dan Pengasuhan Anak Jurnal Buana Pengabdian
Neni Sumarni
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Automotive Engineering Biochemistry, Genetics & Molecular Biology Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences Other

Published : 5 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : JESI (Jurnal Ekonomi Syariah Indonesia)

 1 
The Impact of Service Quality on Cooperative Customer Satisfaction (Case Study: of Jakarta Cooperatives) Ricky Yudhatama; Budi Rismayadi; Neni Sumarni
JESI (Jurnal Ekonomi Syariah Indonesia) Vol 13, No 1 (2023)
Publisher : Universitas Alma Ata

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (203.626 KB) | DOI: 10.21927/jesi.2023.13(1).105-114

Abstract

Cooperatives have provided quality service for their members but the steps taken by cooperatives for members are not very easy, over time it has provided the best service benefits for members, and some members disagree with providing services and some agree to give service. The research method used in this study is a qualitative method which is useful for providing facts and data. Then the techniques used by researchers are source triangulation techniques, data collection technique triangulation, and time triangulation. In this study, the Jakarta Cooperative of educators and education staff has explained the analysis of service quality and satisfaction of cooperative members, expert judgment on service quality must be made on all services available at cooperatives, service treatment and satisfaction of cooperative members must be (equalized) both Honorary, civil servants as well as government employees with work agreements. Meanwhile, all members, employees, and administrators to further enhance the cohesiveness of togetherness to advance the cooperation of educators and education staff in Jakarta.
Co-Authors Citra Savitri Enjang Suherman Isyanto, H. Puji Ricky yudhatama Rismayadi, Budi Said Muharam Suroso Syifa Pramudita Faddila