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All Journal Jurnal Ilmiah Pariwisata JURNAL KEPARIWISATAAN International Journal of Social Science and Business JPPI (Jurnal Penelitian Pendidikan Indonesia) Tourism Reserch Journal Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti Jurnal Gastronomi Indonesia Jurnal Pengabdian Kepada Masyarakat MAKARDHI Jurnal Pemberdayaan Pariwisata Journal of Hospitality Accommodation Management LACULTOUR: Journal of Language and Cultural Tourism International Journal of Applied Research in Tourism and Hospitality Jurnal Penelitian Pendidikan Indonesia

I Gusti Ayu Putu Wita Indrayani

Politeknik Pariwisata Bali

Author-ID : 2028200

Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Transportation Other

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Kinerja Petugas Kantor Depan Dalam Memaksimalkan Guest Voice Pada Masa Pandemi Covid-19 Di The Laguna A Luxury Collection Resort And Spa Ni Nengah Trisna Prawiti; I Gusti Ayu Putu Wita Indrayani; I Gusti Ayu Niken Launingtya
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 1 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

This research aims to understand receptionist performance to maximize intent to recommend and staff service in The Laguna, A Luxury Collection Resort and Spa. Performance assessment based on performance dimensions by Mangkunegara consists of quality, quantity, task execution, and responsibility. The data obtained by an in-depth interview with two informants with qualitative analysis techniques is presented descriptively. The result showed that receptionist performance based on the dimensions of quality, quantity, and task execution was not maximally implemented, whereas the dimension of responsibility was maximally implemented. In general, receptionist performance is not maximally implemented in order to maximize the intent to recommend and staff service in The Laguna, A Luxury Collection Resort and Spa. Suggestions for the Front Office Department to be aware of the result of the realization of intent to recommend and staff service through periodic evaluation to encourage receptionists to improve their performance. Keywords: performance, receptionist, guest voice, intent to recommend, staff service, pandemic

Kualitas Kepemimpinan Guest Service Centre Supervisor Pada Masa Pandemi Covid-19 Di Padma Resort Legian Ni Komang Widiastari; I Wayan Seniartha; I Gusti Ayu Putu Wita Indrayani
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 1 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

This writing aims to determine the leadership quality of the Guest Service Center Supervisor during the Covid-19 Pandemic at Padma Resort Legian. Data obtained by interview and questionnaire techniques. Data analysis in this study is descriptive qualitative. In this paper, the data obtained are as follows: the results of a questionnaire regarding the leadership quality of the guest service center supervisor during the COVID-19 pandemic at Padma Resort Legian. There are ten dimensions to measure the leadership quality of the guest service center supervisor during the COVID-19 pandemic at Padma Resort Legian. From the results of the discussion, it can be seen that the dimension "having authority and charisma" gets a score of 2.56 which means it is not good, this is because the supervisor's actions are still not firm to employees, then the dimension "able to make decisions" gets a value of 3.18 which means neutral , this is because supervisors are still hesitant in acting and have not been optimal in dealing with problems, the dimension of "having initiative" gets a value of 3.25 which means neutral, this is because supervisors lack sensitivity to a problem. Thus, supervisors are expected to be more assertive in taking action against employees who are less disciplined, accustomed to training themselves by handling their own problems and having a greater sense of initiative.

Motivasi Kerja Bellboy pada Masa Pandemi: Pendekatan Metode Ranking I Putu Arya Mahardika; I Gusti Ayu Putu Wita Indrayani; I Gede Darmawijaya
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 2 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

The purpose of this study is to investigate the job motivation of bellboys at the Hotel SBR located in Nusa Dua's exclusive area during the COVID-19 pandemic. Data for this study was gathered through interviews, documentation, and the distribution of questionnaires. In this study, the data was analyzed both descriptively and qualitatively using the ranking approach. According to the findings of the study, bellboys at the Hotel SBR were more motivated to work to earn money or salaries to support the demands and interests of their families during the COVID-19 epidemic. According to Maslow's Hierarchy of Needs Theory, physiological needs acquire the first ranking, which is supported by indicators such as salary, clothing, and nourishment, which are the primary needs that are acceptable during the COVID-19 pandemic. The four remaining needs are non-essential needs to be obtained during the COVID-19 pandemic, particularly the need for security in the second ranking, which is supported by indicators such as pension remuneration, health insurance, and employment status granted, followed by social needs in the third ranking. The social needs are supported by indicators such as working connections with coworkers, supervisors, and fellow firms. The indicators in the final ranking, self-actualization requirement, on the need for appreciation, justify the final ranking.

Co-Authors Armeli Armeli I Gede Darmawijaya I Gusti Agung Gede Witarsana I Gusti Ayu Manuati Dewi I Gusti Ayu Niken Launingtya I Gusti Putu Ngurah Budiasa I Gusti Wayan Murjana Yasa I Kadek Arisanjaya I Made Sucipta Adnyana I Putu Arya Mahardika I Wayan Gede Supartha I Wayan Seniartha Ida Ayu Sri Puspa Adi Iswarini, Ni Ketut Komang Ari Herlia Listianti Ni Kadek Indri Meliati Ni Ketut Iswarini Ni Komang Widiastari Ni Made Sri Rukmiyati Ni Nengah Trisna Prawiti Ni Putu Diah Sri Maharani Purwastuti Eko Sucahyo Putu Diana Ayu Pratiwi Putu Gede Eka Darmaputra Putu Saroyini Piartrini Santi Diwyarthi, Ni Desak Made Sri Rukmiyati, Ni Made Sri Rukmiyati, Ni Made Sulistyawati, Ni Luh Ketut Sri Suprastayasa, I Gusti Ngurah Agung

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