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All Journal Jurnal Pariwisata Pesona Jurnal Ilmiah Mahasiswa FIB Jurnal Perhotelan, Destinasi dan Perjalanan Wisata (Jurnal Tesla)

ANISA ZUHRIA SUGEHA

Program Diploma Kepariwisataan, Universitas Merdeka Malang

Author-ID : 2427610

Decision Sciences, Operations Research & Management Education Environmental Science Social Sciences Other

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Articles

STUDENTS’ MOTIVATION ON LEARNING ENGLISH AT TOEFL PROGRAM OF ELFAST ENGLISH COURSE IN PARE SUGEHA, ANISA ZUHRIA
Jurnal Ilmiah Mahasiswa FIB Vol 2, No 2 (2015)
Publisher : Fakultas Ilmu Budaya Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (164.888 KB)

Key words: motivation, instrumental motivation, integrative motivation, TOEFL Program, ELFAST English Course.Nowadays, mastering a foreign language is important in order to adjust it with globalization era. In second language learning, there are some factors which influence the learners to be succesed in acquiring a foreign language. One of them is motivation. Motivation is the reason why people do something based on their desire.This study was aimed to answer three problems of study namely: (1) What arethe types of motivation used by the students at TOEFL Program of ELFAST EnglishCourse in Pare? (2) What is the most dominant motivation in learning English of thestudents at TOEFL Program of ELFAST English Course in Pare? and (3) Is there any significant relationship between motivation used by the students at TOEFL Program of ELFAST English Course in Pare and their TOEFL scores?.In this study, the writer used Gardner’s theory (1985) about motivatio.In this study, the writer used descriptive quantitative approach. The instrument used to investigate motivation is AMTB questionnaire designed by Gardner (1985). The data sources of this study were24 students of TOEFL Program which was divided into 3 classes, A, B, and C. In collecting the data, the writer did the process of distributing the questionnaires and putting them into a table. Then, the writer analyzed the data by calculating it using computer application called Statistical Product and Service Solution (SPSS).The result showed that the types of motivation used by the students at TOEFL Program of ELFAST English Course in Pare was instrumental motivation and integrative motivation and the primary types of motivation among the students at TOEFL program of ELFAST English Course in Pare was instrumental motivation.Related to the relationship between motivation and students’ TOEFL scores, thepositive significant correlation is revealed between motivation and students’ Englishproficiency measured by TOEFL final scores.From this study, the writer suggests the future researchersto conduct a research regarding motivation in learning English by using instrument Attitude/Motivation Test Battery (AMTB) questionnaire while collecting the data and explore more reason items of motivation from the questionnaire.The future researchers can also expand the motivation research and correlated it with other fields in second language learning. It might be correlated with learning strategy, learning style, or others

PERAN MEDIASI BRAND IMAGES PADA HUBUNGAN ANTARA SOCIAL MEDIA MARKETING DAN KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN (STUDI PADA WISATAWAN YANG BERBELANJA DI KRISNA TOKO OLEH-OLEH KHAS BALI) Syarif Hidayatullah; Surya Wahyuning Tiyas; Stella Alvianna; Anisa Zuhria Sugeha; Ike Kusdyah Rachmawati
Jurnal Pariwisata Pesona Vol 6, No 2 (2021): Edisi Desember 2021
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jpp.v6i2.6658

Online promotion is currently an alternative solution in marketing the products produced because, at this time, all community activities are carried out online in online media such as social media, television, or digital catalogs that display all products offered attractively and interactively people to see and observe them. The variables in this study are Social Media Marketing, product quality, brand images, and purchasing decisions. The population in this study is people who are or have visited the Krisna Bali Souvenir Shop with a total sample of 160 people. The results of this study are Social Media Marketing does not affect brand images, product quality affects brand images, brand images affect purchasing decisions, Social Media Marketing affects purchasing decisions through brand images, and product quality does not affect purchasing decisions through brand images.

Model of information systems success Delone and Mclean in using Pedulilindungi application in the tourism sector of Malang City Syarif Hidayatullah; Stella Alvianna; Anisa Zuhria Sugeha; Widji Astuti
Jurnal Pariwisata Pesona Vol 7, No 1 (2022): Edisi Juni 2022
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jpp.v7i1.7505

Currently all tourist attractions in the city of Malang have the PeduliLindungi application installed. The application is one of the requirements so that visitors can enter tourist attractions during PPKM. The PeduliLindungi application is also used as an anticipation of exposure to Covid-19 in the tourist environment. Moreover, epidemiology experts have also warned to be alert to the third wave of Covid-19, as a result, a fast application is needed to provide information about covid. The purpose of this study is to look at the use of the PeduliLindungi application system on the visitor side of the existing Desatinasi by looking at the quality of the system, the quality of information and the quality of service provided by the application, especially visitors to the tourism sector in Malang City. The population of this study is all people who have used services in all tourism sectors such as (tourist attractions, transportation, cafes, malls, hotels, and cinemas), the number of samples is 252 respondents with the sampling technique used is accidental sampling. The analysis used is descriptive, analysis of multiple linear regression, hypothesis testing (F test, t test) and coefficient of determination (R2) test. The results of the study 1) System quality, information quality and service quality have a positive effect on user satisfaction of the PeduliLindungi application. 2) The quality of the system has no direct effect on net benefits. 3) Information quality and service quality have a positive effect on the net benefits of using the PeduliLindungi application. 4) The quality of the system has a positive effect on net benefits through user satisfaction of the PeduliLindungi application. 5) Information quality and service quality have no effect on net benefits through user satisfaction of the PeduliLindungi application

Pengaruh Mise En Place Terhadap Kinerja Karyawan Restaurant Peco-Peco Sushi Japanese Restaurant Ria Mariani; Danang Setioko; Anisa Zuhria Sugeha; Dhita Paramita Anggraini; Alwin Lasarudin
Jurnal Perhotelan, Destinasi Wisata, Perjalanan Wisata (Jurnal Tesla) Vol 2, No 1 (2022): June 2022
Publisher : University of Merdeka Malang

Semakin berkembangnya dunia kuliner di Surabaya mengakibatkan persaingan antar restaurant japanese semakin ketat. Terjadinya complain yang diunggah dalam ulasan google rating tiga karena pelayanan kurang baik, proses pelayanan yang cukup lama. Selain itu ulasan pada aplikasi gojek terdapat comment lama dalam penyiapan membuat management menganalisis faktor apakah yang menjadi penyebab terjadinya complain tersebut. Kendala dalam pelaksanaan operasional yang kurang maksimal, adalah salah satu faktor sangat berpengaruh terhadap performa karyawan. Hal ini disebabkan kurang maksimalnya proses mise en place. Oleh karena itu dalam penelitian ini peneliti ingin mengungkap apakah terdapat pengaruh mise en place terhadap kinerja karyawan Peco-peco Sushi Japanese Restaurant di Surabaya. Penelitian ini menggunakan metode deskriptif kuantitatif untuk mengukur tingkat keberhasilan dampak Mise en place terhadap kinerja karyawan restoran Jepang Peco-peco Sushi. Melalui penelitian ini, peneliti menyimpulkan bahwa data penelitian dan data yang ada, hasil positif dari nilai korelasi menunjukan mise en place berpengaruh dalam kinerja staff dengan taraf yang lemah karena nilai korelasi mendekati 0.

Pengaruh Sanitasi Kamar Dan Kualitas Pelayanan Room Attendant Terhadap Kepuasan Tamu Yang Menginap Di Hotel Gajah Mada Malang Marcia Camecelha Ina Goran; Dewi Hermin; Anisa Zuhria Sugeha; Dhita Paramita
Jurnal Perhotelan, Destinasi Wisata, Perjalanan Wisata (Jurnal Tesla) Vol 1, No 1 (2021): December 2021
Publisher : University of Merdeka Malang

Penelitian ini bertujuan untuk mengetahui pengaruh sanitasi dan kualitas pelayanan terhadap kepuasan tamu yang menginap di hotel Gajah Mada Malang.Penelitian ini dikategorikan sebagai penelitian survey, dimana instrument penelitian ini berupa kuesioner. Populasi dalam penelitian ini adalah tamu yang menginap dan diambil sebagai sampel sebanyak 69 responden.. Hasil penelitian ini menunjukkan bahwa sanitasi kamar dan kualitas pelayanan berpengaruh terhadap kepuasan tamu secara bersama-sama maupun parsial. Kualitas pelayanan berpengaruh dominan terhadap kepuasan tamu yang menginap.

Pengaruh Komunikasi Dan Customer Service Terhadap Peningkatan Kepuasan Pelanggan Verlila Ramadani; Anisa Zuhria Sugeha; Dhita Paramita Anggraini; Asrofi Asrofi; Andini Risfandini
Jurnal Perhotelan, Destinasi Wisata, Perjalanan Wisata (Jurnal Tesla) Vol 2, No 2 (2022): December 2022
Publisher : University of Merdeka Malang

Ciliwungcamp merupakan salah satu perusahaan di Kota Malang yang berfokus pada penyediaan jasa, sarana dan prasarana yang mendukung aktivitas outdoor. Penelitian ini bertujuan untuk mengetahui pengaruh komunikasi customer service terhadap peningkatan kepuasan pelanggan. Penelitian ini adalah penelitian deskriptif kuantitatif dimana data diperoleh dari responden yang telah mengunjungi Ciliwungcamp sebanyak 87 reponden, teknik pengumpulan data yang digunakan ketika melakukan penelitian ini adalah kuesioner, serta teknik analisis data menggunakan analisis regresi linear berganda, uji asumsi klasik dan uji hipotesis. Hasil penelitian menunjukkan bahwa komunikasi yang dilakukan customer service berpengaruh terhadap peningkatan kepuaan pelanggan.

Co-Authors Alvianna, Stella Alwin Lasarudin Andini Risfandini Asrofi Asrofi Danang Setioko Dewi Hermin Dhita Paramita Dhita Paramita Anggraini Hidayatullah, Syarif Ike Kusdyah Rachmawati Marcia Camecelha Ina Goran Ria Mariani Surya Wahyuning Tiyas Verlila Ramadani Widji Astuti

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