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Journal : Journal of Social Science

Employee Performance Evaluation at IPDN North Sulawesi Campus Ayu Anjani Turangan; Itje Pangkey; Wilson Bogar
Journal of Social Science Vol. 3 No. 1 (2022): Journal of Social Science
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (96.657 KB) | DOI: 10.46799/jss.v3i1.279

Abstract

Human Resources are the main principle in an organization to achieve the expected goals. The performance of employees, especially at the Institute of Domestic Administration (IPDN) North Sulawesi Campus, requires evaluation, especially for civil service educators, namely caregivers. This study aimed to determine the performance and factors that affect the performance of employees (caregivers) at IPDN North Sulawesi Campus. The research used a qualitative approach, while the data collection techniques in this study are observation, interviews, and documentation. The informants in this study were the Head of the Civil Service Administration, the Head of the Parenting Subdivision, the employees (caregivers), and the IPDN Praja North Sulawesi Campus. In general, the results of this research are; 1) The performance of employees (caregivers) of IPDN North Sulawesi Campus is in a reasonably good category, this is based on the results of research where from five employee performance indicators, there are still two indicators included in the good enough category, namely “service orientation and work discipline, 2) Factors that affect the performance of employees (caregivers) of IPDN North Sulawesi Campus, there are four namely a) HR development, b) work motivation, c) supervision and d) work environment. It can also be seen that of the four factors that affect employee performance, only one factor supports the performance of IPDN North Sulawesi Campus employees, namely the work environment. In comparison, the other factors are HR development and work motivation. Furthermore, supervision does not support IPDN North Sulawesi Campus employees (caregivers) taking out the job.
Public Service Performance of Civil Servants (PNS) at South Tondano District Office in Minahasa Regency Natasha Katie Giroth; Marthinus Mandagi; Wilson Bogar
Journal of Social Science Vol. 3 No. 1 (2022): Journal of Social Science
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (308.012 KB) | DOI: 10.46799/jss.v3i1.286

Abstract

This study aims to analyze and explain the performance of civil servants' public services at the Tondano Selatan District Office, Minahasa Regency, based on indicators: (1) PNS professionalism in providing services correctly and correctly, (2) awareness or desire to help the community/customers and provide fast service, (3) attitudes/behaviors and respect for consumers, (4) approaching and trying to find out the wants and needs of consumers, (5) availability and condition of office facilities and infrastructure at the South Tondano District Office. This study used a qualitative method. Data sources are determined by purposive and snowball sampling, while data collection techniques include interviews, observations, and documents. The results of study revealed the service performance of civil servants at the South Tondano District Office was based on indicators are 1) PNS professionalism in providing services appropriately and correctly in terms of the capabilities possessed by civil servants being able to provide the best service, (2) Awareness or desire to help the community/customers and provide fast service in this case civil servants are demanded to have a high responsiveness to be able to be responsive in providing services to the community by referring to the SOP in the South Tondano District Office, (3) Attitudes/behaviors, and respect for consumers in this case civil servants in demand to uphold ethics and have a good personality and also be able to communicate well in providing services (4) Approach, and try to find out the wants and needs of consumers in this case civil servants are expected to be able to fulfill the service according to the wishes and needs of the community but still in accordance by the rules doesn't happen. (5) The availability and condition of office facilities and infrastructure in the South Tondano District are expected to be improved and equipped to support better services for public
The Effect of Organizational Commitment and Work Culture on Civil Servants Public Service Performance in Tomohon’s District Office Sisca Rumambi; Evi Elvira Masengi; Wilson Bogar
Journal of Social Science Vol. 3 No. 2 (2022): Journal of Social Science
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (238.849 KB) | DOI: 10.46799/jss.v3i2.320

Abstract

This study aims to explain the commitment to public service organizations of sub-district civil servants in Tomohon then the influence of work culture on public service performance using quantitative methods. The authors analyze and explain the influence of the variables in the research concept model. The study results indicate that the effect of Organizational Commitment on Public Service Performance shows a positive and significant direction. Employees who have a high organizational commitment must be selectively prepared from the start (recruitment). It is hoped that with the recruitment of employees with a merit system, employees with a high organization can carry out their functions, duties, and roles. The performance of public services shows results that organizational commitment and work culture simultaneously have a significant effect on employee performance. Moreover, the contribution of organizational commitment and work culture simultaneously to the performance of public services is 53.50%, while the other variable determines the remaining 46.50%. The conclusion of this study provides an overview of organizational and cultural commitment to the performance of civil servants as a sub-district public service in Tomohon; thus, the employees have continuity and respective roles following the existing sub-districts and functions.
The Implementation of Restaurant Tax in Tomohon Novia Sumarab; Wilson Bogar; Fitri Herawati Mamonto
Journal of Social Science Vol. 3 No. 2 (2022): Journal of Social Science
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (311.029 KB) | DOI: 10.46799/jss.v3i2.321

Abstract

Tomohon is one of the tourist city destinations in North Sulawesi Province has a high potential to be developed. Restaurant Tax is a tax whose existence is essential as a source of Original Local Government Revenue (PAD). The restaurant tax revenue target consistently increases every year, and the realization of restaurant tax revenue has not fully met the set target. The difference between the realization of restaurant tax revenues and the target of restaurant tax revenues indicates that the potential has not been optimally explored. This study aimed to analyze the implementation and potential contribution of the Restaurant Tax in Tomohon. The data used in this study are primary data and secondary data. The analytical method used in this research is a descriptive qualitative method and implementation analysis. The analysis results show that the potential value of Restaurant Tax is substantial compared to the realization of Restaurant Tax receipts. This difference shows that the actual potential is also immense. However, the local government has not explored it optimally. The implementation of the Restaurant Tax shows that the collection and management of the Restaurant Tax in Tomohon have not gone well. The analysis results show that the restaurant tax potential affects Tomohon's PAD.