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All Journal Ecotrophic, Journal of Environmental Science JSHP (Jurnal Sosial Humaniora dan Pendidikan) Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti Jurnal Pengabdian Kepada Masyarakat MAKARDHI Journal of Hospitality Accommodation Management
Putu Gede Eka Darmaputra
Politeknik Pariwisata Bali
Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : Journal of Hospitality Accommodation Management

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Pelayanan Airport Representative pada Era New Normal di Hotel Four Seasons Resort Bali at Jimbaran Bay Ni Ketut Sekarti; Wayan Melano; Putu Gede Eka Darmaputra
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 1 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (392.759 KB) | DOI: 10.52352/jham.v1i1.717

Abstract

The background of this research is the discovery of obstacles that make the services of airport representative officers less than optimal in the new normal era. The goal of this research is to find out the services of airport representative staff in the new normal era which were adapted to the standard operating procedures applicable at the Four Seasons Resort Bali at Jimbaran Bay. Techniques that are used in gathering the required data are interviews and documentations. The results of this research shows that the implementation of standard operating procedures has been going well, but there are obstacles while on duty so it can be concluded that airport representatives at the Four Seasons Resort Bali in Jimbaran Bay experienced problems while on duty, causing services to be less than optimal. Airport representative staff have carried out their duties in accordance with applicable standard operating procedures
Co-Authors Dewa Gede Putra Dianasari, Dewa Ayu Made Lily I Gusti Agung Gede Witarsana I Gusti Ayu Putu Wita Indrayani I Wayan Redi Aryanta Iswarini, Ni Ketut Kalpikawati, Ida Ayu M. Tanggap Sasmita Ni Kadek Indri Meliati Ni Ketut Sekarti Ni Made Sri Rukmiyati Putu Arin Melia Nugrahani Sulistyawati, Ni Luh Ketut Sri Vania Dwiokta Prameswari Wayan Melano