Article Per Year (5 Year)
p-Index From 2019 - 2024
2.852
P-Index
This Author published in this journals
All Journal Journal on Education al muttaqin Quantitative Economics and Management Studies International Journal of Global Accounting, Management, Education, and Entrepreneurship (IJGAME2) JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (JHSSB) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) AMMA : Jurnal Pengabdian Masyarakat Jurnal Pelita Pengabdian TGO Journal of Community Development
Syamsul Arifin
Sekolah Tinggi Ilmu Ekonomi Pemuda
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Chemistry Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Nursing Physics Social Sciences

Published : 16 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Journal on Education

 1 
Pengaruh Kualitas Pelayanan dan Fasilitas terhadap Kepuasan Pelanggan Ahass Daya Motor Surabaya Syamsul Arifin; Nur Aini Anisa; Priyo Utomo
Journal on Education Vol 5 No 3 (2023): Journal on Education: Volume 5 Nomor 3 Tahun 2023 In Press
Publisher : Departement of Mathematics Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joe.v5i3.1840

Abstract

This study aims to describe the analysis of customer satisfaction at AHASS Daya Motor in 2020-2021. The data collection technique used is the documentation technique. The data analysis technique used is quantitative descriptive analysis technique. The result of this marketing strategy research are based on four main elements, namely product, price, place, promotion which are determined to be successful. The theory of customer behavior consists of four theories, namely microeconomic theory, psychological theory, sociological theory, and anthropological theory. The factors influencing service quality consist of tangible, reability, responsiveness, assurance, empathy. Benefits provided to customers by trying to understand consumers desires. So that each company is expected to have understanding and knowledge about customers, understand customer needs specifically, and have comfortable operating times for customers.
Co-Authors Abu Darim Abu Darim Affrilian Andi Pranata Ainun Haqiqi Sri Mustika Aisyah Darti Megasari Andre Tandi Bamba Dominggus Andrik Gastri Widjatmiko Anggun Wida Prawira Aprilia Asharifah Suprapto Ayuni Nurcahyanti Devangga Putra Adhitya Pratama Etty Widawati ETTY WIDAWATI Evi Aulia Rachma Evi Maulidya Putri Halisya Givanola Tri Setyoaji Heri Pratikto Indah Setyowati Kurniawati Lelli Kisdayanti Lis Setyowati Madziatul Churiyah Nur Aini Anisa Nur Aini Anisa Nur Aini Anisa nur hidayah Nur Hidayah Nuryadi Prevista Fakhrun Nisa Priyo Utomo Siswohadi Siswohadi Siswohadi Siti Nur Chotima