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All Journal Ikonomika : Jurnal Ekonomi dan Bisnis Islam Panrita Abdi - Jurnal Pengabdian pada Masyarakat Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis Jurnal Pengabdian Pada Masyarakat Jurnal Ekonomi Islam Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Amwaluna Jurnal Ekonomi dan Keuangan Syariah eCo-Buss Jurnal Pengabdian Masyarakat Bumi Raflesia JURNAL EKONOMI SYARIAH Jurnal Ekonomi Islam Jurnal Abdimas Indonesia
Biki Zulfikri Rahmat
Universitas Siliwangi
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Jurnal Ekonomi Islam

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ANALISIS PENGUKURAN KUALITAS PELAYANAN BANK SYARIAH DENGAN METODE FUZZY-SERVQUAL DIMENSI CARTER Biki Zulfikri Rahmat; Anggita Ardianty; Trisna Wijaya
Ekonomi Islam Vol. 14 No. 1 (2023): Jurnal Ekonomi Islam Fakultas Agama Islam UHAMKA
Publisher : Universitas Muhammadiyah Prof Dr Hamka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22236/jei.v14i1.10157

Abstract

This study aims to determine the quality of BJB Syariah services seen from the position of the gap that is formed between customer perceptions and perceptions. Improving service quality is one of the important points as an effort to develop Islamic banking in Indonesia. The method used in this research is a quantitative method with a descriptive-comparative approach. While the measurement method uses the fuzzy-servqual method with CARTER dimensions. The results of the study show that there are still many assessments with a gap between customer perceptions and perceptions that are negative. This shows that the quality of service expected by the client is not in accordance with the quality of service perceived by the client.
Co-Authors Agus Ahmad Nasrulloh Agus Ahmad Nasrulloh Anggita Ardianty Asep - Suryanto Dian Friantoro Elis Nurhasanah Lina Marlina Qiny Shonia Az Zahra Regi Destanti Apriyani Ripah Saripah Trisna Wijaya Wulandari Wahyu Hidayat