Ni Wayan Suartini
Universitas Mahendradatta

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Pengaruh Service Recovery Terhadap Kepuasan Konsumen Pada Hotel Rama Candidasa Ni Wayan Suartini Ningsih; Ni Made Yudhaningsih
Jurnal Ilmiah Satyagraha Vol 2, No 1 (2019)
Publisher : Universitas Mahendradatta Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (406.784 KB) | DOI: 10.47532/jis.v2i1.59

Abstract

As a hospitality business can not be separated from error or service failure. so companies need to handle the failure of the service with service recovery program embodied with three dimensions of procedural justice, interactional justice and distributive justice. This study aims to Determine the influence of procedural justice, interactional justice distributive justice on customer satisfaction at Rama Candidasa Hotel. This study used 80 samples, the method of collecting data through questionnaires. Data analysis was performed with multiple linear regression analysis,test f  test t and the previous determination has been tested the validity and reliability.The results showed by the F-test is procedural justice, interactional justice and distributive justice have positive and significant impact on customer satisfaction at Rama Candidasa Hotel. From the results of correlation analysis this shows thata positive and very powerful relationship between procedural justice, interactional justice and distributive justice with customer satisfaction. Where the condition shows the higher the value of procedural justice, interactional justice and distributive justice, that make the higher the value of customer satisfaction and same as the other way. From result of determination analysis (R2) obtained coefficient of determination equal to 64,4%, which means that customer satisfaction is true result from influence of procedural justice, interactional justice and distributive justiceequal to 64,4%, while 35,6% influenced by other factor. Furthermore, based on T-test results obtained that the distributive justice has greater influence and stronger than procedural justice and interactional justice.
Peran LPD Desa Pakraman Gunaksa Dalam Pembangunan Desa Adat Gunaksa Kecamatan Dawan Kabupaten Klungkung Putri Anggreni; Ni Wayan Suartini
Jurnal Ilmiah Satyagraha Vol 1, No 2 (2018)
Publisher : Universitas Mahendradatta Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (351.782 KB) | DOI: 10.47532/jis.v1i2.45

Abstract

LPD existence Pakraman Gunaksa in traditional village development contribution Gunaksa are things that are not exactly small. Because in terms of uneven development, road conditions are still under construction and industry sectors are lacking. Therefore, researchers are interested to study in depth the role of LPD Pakraman Gunaksa in the construction of the village people Gunaksa. The method used is the qualitative research methods by interview and review historical LPD trip during standing. Research shows that traditional village LPD Gunaksa quite an important role. Can be viewed in terms of profits 20% profit every year automatically become the property of citizens Gunaksa traditional village. Profit or gain is used for traditional ceremonies and village development processes physically. Where income in 2017 reached Rp.802,057,801.43 which is 20% of the profit or Rp.160,411,560.29 has automatically become the property of residents of the village people Gunaksa. Calculation of profit in 2017 has been allocated and has been used by the indigenous Bendesa to activities ritual is customary procession Nandan ceremony is held every first year as well as for repairs village head office along to improve the access is not feasible to be used.
Analisis Kelayakan Pengembangan Home Industry Kue Sari Cacalan Di Desa Tulikup Gianyar Bali Anak Agung Elik Astari; Ni Luh Kardini; Ni Wayan Suartini; Ni Wayan Eva Santhi
JIMF (Jurnal Ilmiah Manajemen Forkamma) Vol 5, No 1 (2021): JIMF (JURNAL ILMIAH MANAJEMEN FORKAMMA)
Publisher : universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/frkm.v5i1.14549

Abstract

Dalam analisis penelitian ini bertujuan mengetahui  kelayakan home industry dari usaha Kue Sari cacalan dari aspek non-keuangan, dan aspek keuangan, dengan menggunakan metode analisis kualitatif deskriptif dimana menganalisis aspek-aspek yang meliputi: aspek operasional, aspek SDM, aspek pasar dan pemasaran. Selain Aspek diatas juga akan dianalisis aspek keuangan yang meliputi  Payback Period (PP), Net Present Value (NPV), Profitability Index (PI), Internal Rate of Return (IRR, untuk mengetahui layak atau tidak suatu usaha. Untuk strategi pengembangan menggunakan Matriks SWOT yang mereferensikan bahwa home industry kue Sari cacalan layak untuk dijalankan dari aspek non-finansial, dari segi hukum belum bisa dikatakan layak, karena belum memiliki legalitas surat izin usaha. Aspek keuangan usaha home industry kue Sari cacalan” ini dikatagorikan layak dijalankan karena sudah melibihi 3 tahun, dengan discount rate 12%. Dari Payback Period (PP) selama 3 tahun 16 hari, menghasilkan Net Present Value (NPV) sebesar Rp 23,343,276, Profitability Index (PI) 1,33, dan 26,29% dari Internal Rate of Return (IRR)
Hedonism and culture toward impact of shopping behavior: Case study in small medium enterprises in Bali Putu Dyah Permata Korry; Ni Wayan Suartini
International journal of social sciences and humanities Vol. 3 No. 1 (2019): April
Publisher : Universidad Tecnica de Manabi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29332/ijssh.v3n1.260

Abstract

The research is aimed at finding out how the influence of hedonism behavior on Balinese culture and buying interest through Balinese culture. The data used in this study are primary data by distributing questionnaires to 100 MSME consumers in Bali. The data analysis technique used is path analysis (path analysis) with SmartPLS software version 3.0.m3. The results of the t-test in this study indicate that the hedonism behavior variable has a significant effect on Balinese cultural culture with t-statistic of 0.809 > t-table 1.97 and the value of p-values is 0.000 > 0.05. The effect of hedonism behavior on buying interest is positive and significant with t statistic value of 1.037 t-value of table 1.97 and p-value of values of 0.000 < 0.05. While the influence of Balinese cultural variables on buying interest is not significant it is so that true Balinese cultural variables as full mediating variables. The adjusted R-Square value for Balinese cultural variables only explained 74.2% of the hedonism behavior variable. The construct of buying interest is only explained at 69.7% of the Balinese cultural construct. The calculation results Q Square can be seen that the value of 0.798 is higher than 0 which means that the model has a good predictive value of relevance.