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All Journal JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan) JPGI (Jurnal Penelitian Guru Indonesia) Community Development Journal: Jurnal Pengabdian Masyarakat Journal of Social Work and Science Education Darmabakti: Jurnal Inovasi Pengabdian dalam Penerbangan Journal of Airport Engineering Technology (JAET) Jurnal Talenta Sipil Jurnal Penelitian Pendidikan Indonesia
Virma Septiani
Politeknik Penerbangan Palembang
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Public Health Social Sciences Transportation Other

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Journal : Journal of Social Work and Science Education

 1 
Effect of Ground Handling Services on Arrival Baggage for Passenger Satisfaction M Dwiky Aditya Prabowo; Direstu Amalia; Virma Septiani; Yeti Komalasari
Journal of Social Work and Science Education Vol. 4 No. 3 (2023): Journal of Social Work and Science Education (Special Issue)
Publisher : Yayasan Karinosseff Muda Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52690/jswse.v4i3.561

Abstract

Numerous airline firms are fighting to raise the standard and reputation of their operations in response to the rising demand for air transportation services. The pre-flight and post-flight stages of an aircraft's operation require assistance from ground handling agents, affecting customer satisfaction with air transportation services. Passenger satisfaction is the expression of enjoyment or satisfied with the assistance received from the staff. This study's goal is to ascertain how much ground handling services offered by airlines during arrivals at General Ahmad Yani Semarang International Airport have an impact on passengers. This quantitative study aims to test the predetermined objectives on travelers from five airlines who employ PT. Kokapura's ground handling services. This study employed observation, questionnaires, and literature reviews as data collection methods. T-tests and the coefficient of determination are used to analyze the data (R2). With a calculated t-value of 21.182 > t-table 1.985, the study's findings demonstrate that the arrival baggage service offered by PT. Kokapura's ground handling significantly effects traveler satisfaction at General Ahmad Yani Semarang International Airport. The remaining 17.9 percent is influenced by other factors, with a correlation coefficient of 0.821 and an 82.1 percent coefficient of determination.
Co-Authors Adha Febriansyah Alfian Yudiansyah Anggi Nidya Sari Anggi Nidya Sari Ansar CS Asep Muhamad Soleh Asep Muhammad Soleh Askan Askan Belen Sri H Napitulu Catra Indra Cahyadi Dendi Zainuddin Hamidi Direstu Amalia Dwi Cahyono Dwi Lestary Herlina Febiyanti Idyaningsih, Nining IGAAMOka IGAAMOka Linda Winiasri M Dwiky Aditya Prabowo M Rafli Fazal M Rafli Fazal Meta Amalia Nurfitri Muhammad Indra Martadinata Muhammad Kristiawan Muhammad Rafli Fazal Nabilah Hasna Arinda Putu Wisnu Ardia Chandra Rakha Racahyo Randa Agusta Pratama Rangga Hadiansyah Rio Rizko Septi Fitri Meilana Setiyo Setiyo SITI FATIMAH Siti Salbiah Suci Risky Nur Afriyani Sukahir Sukahir Susanto Susanto Viktor Suryan Wahyudi Saputra Wildan Nugraha Yeti Komalasari