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All Journal Matrik: Jurnal Manajemen, Strategi Bisnis, dan Kewirausahaan Jurnal Ilmu Manajemen (JIM) Jurnal Manajemen Teori dan Terapan Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis Matra Pembaruan: Jurnal Inovasi Kebijakan International Journal of Supply Chain Management IJIEEB : International Journal of Integrated Education, Engineering and Business Amwaluna Jurnal Ekonomi dan Keuangan Syariah BALANCE: Economic, Business, Management and Accounting Journal BISMA (Bisnis dan Manajemen) JURNAL BIMBINGAN DAN KONSELING ISLAM Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Riwayat: Educational Journal of History and Humanities
Anis Eliyana
Management Department, Faculty Of Economics And Business, Universitas Airlangga
Religion Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Transportation

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Journal : Amwaluna Jurnal Ekonomi dan Keuangan Syariah

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SERVICE DISTRIBUTION AND SATISFACTION TOWARD CUSTOMER LOYALTY R. Agoes Kamaroellah; Anis Eliyana; Reza Mubarak
AMWALUNA (Jurnal Ekonomi dan Keuangan Syariah) Vol 5, No 1 (2021)
Publisher : Univeristas Islam Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (690.218 KB) | DOI: 10.29313/amwaluna.v5i1.6021

Abstract

Automated Teller Machines (ATMs) are a medium for financial transactions. This study investigates the impact of service distribution and service satisfaction on customer loyalty on ATM usage of the BRI Syariah Sub-Branch Office (KCP) Pamekasan. Data obtained from primary data in ATM user respondents' Form, the data analyzed by SEM with PLS approach. The calculation is carried out in two phases, the first-order phase, and the second-order phase. A validity and reliability test revealed that all three variables were valid and reliable in the first-order phase. At the same time, the second-order phase was used, CFA, and Construct Reliability. Subsequently, an Inner Model test uncovered that the Service Distribution has no significant effect on Customer Loyalty. Contrastively, Service Satisfaction has a significant positive impact on customer loyalty. The goodness of Fit based on R-Square reveals that Service Distribution and Service Satisfaction can explain Service Loyalty at BRI Syariah KCP Pamekasan ATM very well.
Co-Authors Achmad Sobirin Ahmad Rizki Sridadi Budiman Christiananta Dhea Rahma Salsabila EVA MUFIDAH Gigih Afriadhi Permana* Godefridus Yulian Garung Ike Inayati Kurniasih Koko Prabowo Marta, M Sandi Muzakki Muzakki Nurmalia, Winda Oky Irwan Rosadi Peggy Delita Merida R Agoes Kamaroellah, R Agoes Ratih Indriyani Reza Mubarak Ria Mardiana Yusuf Ridan Muhtadi Rifdah Abadiyah Rohmatika Roisatul Ummah Siti Sulasmi Sridadi, Ahmad Rizki Steven Nathanael Syavina Amalia Putri Thayib Syarif Tri Siwi Agustina Yeni Fajariyanti