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Peningkatan Service Quality of Employee dengan Servant Leadership dan Self-Efficacy di Kementerian Kelautan dan Perikanan (KKP) Syavina Amalia Putri; Tri Siwi Agustina; Peggy Delita Merida; Anis Eliyana
Matra Pembaruan: Jurnal Inovasi Kebijakan Vol 5 No 1 (2021)
Publisher : Research and Development Agency Ministry of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21787/mp.5.1.2021.25-38

Abstract

The concept of servant leadership has been referred to as a form of leadership approach that is committed to empowering the abilities and needs of employees. Currently, the concept of leadership has attracted the attention of most researchers in terms of the increasing number of moral violations of management and workplace irregularities. This study aims to know how the direct influence of servant leadership and self-efficacy on employee service quality and the effect of servant leadership moderation on two variables, namely self-efficacy of service quality of employees and service quality of employees. The researcher used Structural Equation Modeling (SEM) methodologically with AMOSGrapchics. There were two studies in this research. The data in the first and second studies was obtained from the distribution of online questionnaires to the State Civil Service (SCS) of the Ministry of Marine Affairs and Fisheries (KKP). A total of 222 Civil Servants were available. The study resulted in several tests related to (1) servant leadership has a significant effect on the service quality of Civil Servants employees at KKP, (2) self-efficacy has a significant effect on employee service quality, and (3) servant leadership can significantly moderate between self-efficacy and service quality employees of Civil Servants at the KKP.
ANALISIS DISIPLIN KERJA DAN SEMANGAT KERJA KARYAWAN DI BAGIAN PRODUKSI PADA PT. SEI BELAYAN RIMBA JAYA TIMBER INDUSTRIES DI GRESIK Anis Eliyana
BALANCE: Economic, Business, Management and Accounting Journal Vol 4, No 01 (2007)
Publisher : UMSurabaya Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/blc.v4i01.712

Abstract

Karyawan sebagai sumber daya penting bagi perusahaan, perlu diberdayakan dan dikelola secara efektif untuk mencapai tujuannya. Pemeliharaan hubungan yang baik antara karyawan dengan perusahaan antara lain melalui disiplin kerja karyawan. Dalam upaya menciptakan disiplin kerja karyawan, perusahaan perlu memiliki berbagai ketentuan yang harus ditaati para karyawannya. Disiplin merupakan tindakan manajemen untuk mendorong karyawan agar memenuhi tuntutan berbagai ketentuan yagn harus dipenuhi dengan harapan diperoleh semangat kerja karyawan sesuai dengan keinginan perusahaan.Demikian pula terjadi pada PT. Sei Belayan Rimba Jaya Timber Industries di Gresik. Perusahaan ini menyadari pentingnya kedisplinan karyawannya. Secara teoritis disiplin kerja memiliki pengaruh terhadap semangat kerja karyawan (Nitisemito, 1996:199), oleh karena itu penelitian ini dilakukan dengan judul “ANALISIS DISIPLIN KERJA DAN SEMANGAT KERJA KARYAWAN DI BAGIAN PRODUKSI PADA PT. SEI BELAYAN RIMBA JAYA TIMBER INDUSTRIES DI GRESIK”.Untuk menjawab permasalahan serta hipotesis penelitian, maka dilakukan uji regresi linier berganda dengan hasil sebagai berikut :Koefisien determinasi (R2) sebesar 74,1%, berarti bahwa faktor-faktor disiplin kerja karyawan yang meliputi: tata tertib kerja perusahaan (X1), pengawasan manajerial (X2), dan disiplin pribadi (X3) secara bersama-sama mempengaruhi semangat kerja karyawan (Y) sebesar 74,1%. Pembuktian hipotesis pertama dilakukan berdasarkan nilai F hitung. Nilai F hitung sebesar 29,505 disertai dengan tingkat signifikansi sebesar 0,000 yang lebih kecil dari tingkat kesalahan yang ditolerir yaitu α = 0,05. Koefisien regresi masing-masing variabel bebas adalah X1 = 0,310, X2 = 0,299, X3 = 0,288 dengan konstanta 0,431 sehingga persamaan yang dihasilkan adalah :Y = 0,431 + 0,310 X1 + 0,299 X2 + 0,228 X3Dengan demikian faktor-faktor yang menunjang disiplin kerja baik secara bersama-sama mempunyai pengaruh yang bermakna terhadap semangat kerja karyawan PT. Sei Belayan Rimba Jaya Timber Industries di Gresik, sehingga hipotesis pertama diterima kebenarannya.Pembuktian hipotesis kedua dilakukan berdasarkan nilai t hitung. Nilai t hitung setiap variabel bebas mempunyai tingkat kesalahan lebih kecil dari tingkat kesalahan yang ditolerir yaitu α = 0,05. Dimana pengawasan manajerial (X2) memiliki nilai koefisien determinasi parsial tertinggi dibandingkan dengan variabel bebas lainnya, sehingga pengawasan manajerial (X2) merupakan variabel bebas yang dominan mempengaruhi variabel terikat yaitu semangat kerja  (Y). Dengan demikian hipotesis kedua diterima kebenarannya. Kata Kunci: Disiplin Kerja, Semangat
Komitmen Organisasi dan Sikap Whistle-Blowing: Apakah Hubungannya Dimoderasi Oleh Persepsi Dukungan Organisasi? M Sandi Marta; Anis Eliyana
Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan Volume 13 Nomor 2 Tahun 2019
Publisher : Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (791.786 KB) | DOI: 10.24843/MATRIK:JMBK.2019.v13.i02.p01

Abstract

The explanation of how individuals do whistle-blowing is actually influenced by interpersonal factors of employees. This article aims to develop an original framework that explains the role of moderating perception of organizational support between organizational commitment and whistle-blowing attitudes. This research is an empirical study at state universities in the city of Bandung with multivariate analysis as a tool in explaining the research hypothesis. The results show that organizational commitment empirically has a positive effect on whistle-blowing attitudes. Furthermore, the perceived organizational support positively moderates the influence between organizational commitment and whistle-blowing attitudes.
The Influence of Employees’ Job Satisfaction Factors on Organizational Commitment Anis Eliyana; Ria Mardiana Yusuf; Koko Prabowo
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 5 No. 2 (2012): Jurnal Manajemen Teori dan Terapan - Agustus 2012
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (199.856 KB) | DOI: 10.20473/jmtt.v5i2.2556

Abstract

This research aims to examine about organizational commitment in relation to the job satisfaction factors. Research is conducted on the production employees of PT Jaya Readymix Concrete (JYC) which amounted to 47 people. Data is collected from the questionnaire that was given directly to the respondent. Analysis techniques used in research is regression analysis between factors of employees’ job satisfaction as independent variables, which consists of the ability utilization, compensation, relationship with co-workers, working conditions, recognition and achievement with organizational commitment as dependent variables. Based on the results of the regression analysis of linear regression model equations, we derived  a formulation as follows: Y = -1.012 + 0.184X1 + 0.581X2 + 0.080X3 + 0.118X4 + 0.136X5 + 0.165X6 + e.  Results show that the job satisfaction factors simultaneously have a significant effect on organizational commitment in JYC with the coefficient of determination (R2) is 0.967, and that compensation is the dominant variables influencing employee's organizational commitment in the production department at JYC.
Employee Voice Behavior of Governmental Organization Godefridus Yulian Garung; Tri Siwi Agustina; Anis Eliyana; Yeni Fajariyanti
Jurnal Ilmu Manajemen Vol 9 No 4 (2021)
Publisher : UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (309.434 KB) | DOI: 10.26740/jim.v9n4.p1383-1392

Abstract

Previous research has tested the effect of cultural intelligence on voice behaviour by using transformational leadership as a mediating variable. This study presents a different perspective using the ethical leadership variable as a mediation. This study examines the effect of cultural intelligence on voice behaviour with ethical leadership as a mediating variable. Research data were collected from 492 employees of the Ministry of Justice and Human Rights of the Republic of Indonesia. The results showed that cultural intelligence significantly affected employee voice behaviour and ethical leadership, mediating cultural intelligence and employee voice behaviour. This research can be used as a reference for application in multicultural organizations, especially in voice behaviour.
Is Employee Performance Affected by Organizational Cuoture, Work Motivation and Organizational Citizenship Behavior (OCB)?: An Empirical Investigation Muzakki Muzakki; Anis Eliyana; Ridan Muhtadi
IJESEMS : International Journal of Engineering Science Educatioon and Management System Vol 2 No 1 (2019): March 2019
Publisher : LPPM NAROTAMA UNIVERSITY, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (615.665 KB) | DOI: 10.29138/ijieeb.v2i1.810

Abstract

The purpose of this research is to examine and analyze the influence of organizational culture, work motivation and organizational citizenship behavior (OCB) to employee performance. This research is conducted in Pamekasan Regency Government. The samples of this research are 116 respondents. The sample technique which used in this research is proportional stratified random sampling. This study employs questionnaire by a large number of answers based on a 5-point likert scale to collect the needed data and information. The result of this research reveals that the work motivation and organizational citizenship behavior (OCB) influence to employee performance significantly. Nevertheless, organizational culture has not significant effect on employee performance at Pamekasan Regency Government.
SERVICE DISTRIBUTION AND SATISFACTION TOWARD CUSTOMER LOYALTY R. Agoes Kamaroellah; Anis Eliyana; Reza Mubarak
AMWALUNA (Jurnal Ekonomi dan Keuangan Syariah) Vol 5, No 1 (2021)
Publisher : Univeristas Islam Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (690.218 KB) | DOI: 10.29313/amwaluna.v5i1.6021

Abstract

Automated Teller Machines (ATMs) are a medium for financial transactions. This study investigates the impact of service distribution and service satisfaction on customer loyalty on ATM usage of the BRI Syariah Sub-Branch Office (KCP) Pamekasan. Data obtained from primary data in ATM user respondents' Form, the data analyzed by SEM with PLS approach. The calculation is carried out in two phases, the first-order phase, and the second-order phase. A validity and reliability test revealed that all three variables were valid and reliable in the first-order phase. At the same time, the second-order phase was used, CFA, and Construct Reliability. Subsequently, an Inner Model test uncovered that the Service Distribution has no significant effect on Customer Loyalty. Contrastively, Service Satisfaction has a significant positive impact on customer loyalty. The goodness of Fit based on R-Square reveals that Service Distribution and Service Satisfaction can explain Service Loyalty at BRI Syariah KCP Pamekasan ATM very well.
Motivation, Leadership, Supply Chain Management toward Employee Green Behavior with Organizational Culture as a Mediator Variable Rifdah Abadiyah; Anis Eliyana; Ahmad Rizki Sridadi
International Journal of Supply Chain Management Vol 9, No 3 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (501.796 KB)

Abstract

This study aims to determine the effect of motivation, leadership and supply chain (information flow) management on employee green behavior through organizational culture as a mediator variable on the employees of PT. X in East Java. This research is a quantitative research type with a sample of 86 employees. By using Smart PLS as an analytical tool to examine the relationship between variables and mediation of organizational culture variable. The correlation of motivation and leadership to employee green behavior variables showed that motivation and leadership had a significant positive effect on employee green behavior, motivation had a significant positive effect on employee green behavior through organizational culture as a mediator variable, and organizational culture had a significant effect on green employee behavior at PT. X.
The Effect of Knowledge Sharing and Supply Chain Management on Opportunity Recognition through Management Skill in the Food Industry of SMEs Ratih Indriyani; Anis Eliyana; Achmad Sobirin; Steven Nathanael
International Journal of Supply Chain Management Vol 9, No 3 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (368.744 KB)

Abstract

The ability to manage and understand opportunities for business development is necessarily important for the operators of the food industry, supported by knowledge sharing activities between the managers and employees and supply chain management. This study aimed to determine the effect of knowledge sharing and supply chain management on opportunity recognition skill through management skill in the food industry in Surabaya. This study involved 100 food business owners and managers in Surabaya as the research samples. This study was conducted by examining the knowledge sharing, opportunity recognition skill, and management skill, and the data obtained were analyzed using PLS. As a result, knowledge sharing was found to have a significant effect on opportunity recognition skill through management skill.
Improving MSMEs performance through entrepreneurial marketing, entrepreneurial networking, and product innovation Eva Mufidah; Anis Eliyana
BISMA (Bisnis dan Manajemen) Vol. 13 No. 2 (2021)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (404.244 KB) | DOI: 10.26740/bisma.v13n2.p108-120

Abstract

This study aims to determine how MSMEs can improve their performance through entrepreneurial marketing, entrepreneurial networking, and product innovation. The research design uses purposive sampling method with a total sample of 135 MSMEs. The data analysis uses multiple linear regression through SPSS to determine whether the three variables affect MSMEs performance. This study explains that the variables entrepreneurial marketing and entrepreneurial networking encourage MSMEs performance improvement. Nevertheless, product innovation does not affect MSMEs performance. This result provides contribution to MSMEs, consumers, and the government about the strategy to improve MSMEs product innovation.