Articles
<![CDATA[Kualitas Pelayanan Pengaduan Pelanggan Secara Langsung Di PDAM “Surya Sembada” Kota Surabaya ]]>
<![CDATA[Eno Putri Larasati]]>;
<![CDATA[Marantika Fibrianti]]>;
<![CDATA[Agus Widiyarta]]>
<![CDATA[ Syntax Idea Vol 2 No 4 (2020): Syntax Idea ]]>
Publisher : <![CDATA[Ridwan Institute ]]>
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DOI: 10.46799/syntax-idea.v2i4.192
<![CDATA[Air menjadi barang publik yang dikonsumsi oleh masyarakat umum yang dikelola oleh negara dan menjadi kebutuhan vital yang dijamin pemenuhannya oleh pemerintah.Oleh karenanya, PDAM “Surya Sembada” Surabaya sebagai pengelola air bersih di Surabaya bertanggung jawab dalam pemenuhan kebutuhan air bersih warga Kota Surabaya. Mulai dari pendistribusian air, pemasangan pipa, hingga melayani pengaduan atas layanan yang diberikan. Tujuan penelitian ini adalah untuk mengetahui, menjelaskan dan menganalisis bagaimana kualitas pelayanan pengaduan pelanggan secara langsung di PDAM “Surya Sembada” Surabaya.Penelitian ini berfokus pada penerapan dimensi kualitas pelayanan yang dikemukakan oleh Zeithaml, Berry, dan Parasuraman.Metode penelitian yang digunakan adalah metode deskriptif kualitatif.Teknik pengumpulan data menggunakan teknik wawancara dan observasi untuk memperoleh data kualitatif, serta teknik dokumentasi yang digunakan untuk memperoleh gambaran valid yang ada di lapangan. Hasil penelitian menunjukkan bahwa kualitas pelayanan pengaduan pelanggan menggunakan dimensi kualitas pelayanan Zeithaml, Berry, dan Parasuraman sudah cukup baik. Dibuktikan dengan kelima dimensi kualitas pelayanan yaitu, bukti fisik (tangibles), keandalan (reliability), ketanggapan (responsiveness), jaminan (assurance) dan empati (empathy) yang sudah diimplementasikan dengan baik dalam pelayanan yang diberikan oleh PDAM “Surya Sembada” Kota Surabaya.]]>
<![CDATA[Strategi City Branding Kota Surabaya Sparkling Surabaya dalam Meningkatkan Kunjungan Wisatawan ]]>
<![CDATA[Caisar Pieter Vega Arwanto]]>;
<![CDATA[Bagus Setyawan Nugraha]]>;
<![CDATA[Agus Widiyarta]]>
<![CDATA[ PERSPEKTIF Vol 9, No 2 (2020): PERSPEKTIF - July ]]>
Publisher : <![CDATA[Universitas Medan Area ]]>
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DOI: 10.31289/perspektif.v9i2.3646
<![CDATA[Research conducted by the author entitled "Surabaya City Branding Strategy" Surabaya Sparkling "In Increasing Tourist Visits". The purpose of this study is to find out how the Surabaya city branding strategy in increasing tourist visits. This is needed because the city of Surabaya has a lot of potential in the tourism sector such as parks in the city center, culinary tours, historic sites. The authors use Anholt's theory of general strategies in marketing or urban development and Kotler's hexagon city branding to find out how Surabaya's city branding strategy is in increasing tourist arrivals. The type of research used is the literature review where the research is in the library and study the literature which is the primary data source. The research approach uses descriptive qualitative analysis. The results of this study the Surabaya city government in increasing tourists, using the marketing strategy or promotion of city branding "Sparkling Surabaya" through the website, Instagram account, SSCT Bus, and holding events or activities one of them Car Free Day. This study concludes that the city branding strategy used is a marketing or promotion and event strategy, in increasing tourist visits.]]>
<![CDATA[MODEL ANALISIS SWOT DALAM PENINGKATAN KUALITAS PELAYANAN ONLINE SINGLE SUBMISSION (OSS) PADA DPMPTSP PROVINSI JAWA TIMUR ]]>
<![CDATA[Kamelia Irfani]]>;
<![CDATA[Firda Ainun Naziyah]]>;
<![CDATA[Agus Widiyarta]]>
<![CDATA[ Jurnal Administrasi Negara Vol 27 No 1 (2021): Jurnal Administrasi Negara ]]>
Publisher : <![CDATA[Politeknik STIA LAN Makassar ]]>
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DOI: 10.33509/jan.v27i1.1456
<![CDATA[The achievement of public welfare can only be done by providing the best and optimal public services. The urgency of improving the quality of public services is actually the government's commitment so that people can get services that are easy, cheap, fast, and precise. The phenomenon of complex licensing service processes in complicated procedures and administration that takes a long time has resulted in a technology-based innovation known as Online Single Submission (OSS). This study aims to determine the strategy for improving the quality of Online Single Submission (OSS) services at DPMPTSP in East Java which is carried out by using a qualitative descriptive approach and measurement based on a SWOT analysis (Strength, Weakness, Opportunities, Threat). The results showed that the indicators of strengths include the adequacy of the quantity and quality of Human Resources (HR) of civil servants. In addition, it also relates to the program of socialization and mentoring activities which are the key strategies in improving service quality. Indicators of weaknesses were identified in security officers who also served as front office officers. In addition, there are also findings that service operating hours are less than optimal, so that a transformation strategy towards digitalization based on online connections is needed, and the creation of a civil service disciplinary supervision system. Then, the opportunities indicator describes the existence of service program innovation that is balanced with efforts to develop IT systems (e-government), However a development strategy that focuses on understanding the community through the creation of informative and educational content in order to create effective and efficient services is also urgently needed. Threat indicator states that the level of knowledge and also the ability of the community to use IT is low, so it requires a strategy to empower the community through providing IT media learning simulation.]]>
<![CDATA[PERAN MEDIA DIGITAL CAKRAJATIM.COM SEBAGAI FUNGSI KONTROL SOSIAL DI KABUPATEN SIDOARJO ]]>
<![CDATA[Safira Tasya Nanda Sari]]>;
<![CDATA[Devin Natasya Widyaningyun]]>;
<![CDATA[Agus Widiyarta]]>
<![CDATA[ JISIP : Jurnal Ilmu Sosial dan Ilmu Politik Vol 10, No 2 (2021) ]]>
Publisher : <![CDATA[Universitas Tribhuwana Tunggadewi ]]>
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DOI: 10.33366/jisip.v10i2.2284
<![CDATA[In this digital era, digital mass media is increasingly having a powerful impact for the people in Kabupaten Sidoarjo. Mass media is one of instruments in mass communication that filter and select news in what is happening around us including the preaching of the government that must be known by the public. Therefore, it’s expected to be able to provide an actual and incredible information so it can perform the role as a social control function to society. This topic is interesting to discuss with Cakrajatim.com as a research focus. This research was a qualitative research. Research data was collected through in-depth interview and observation. They were complemented with literature study and online research to obtain secondary data. Conclusion of this study shows that the media Cakrajatim.com has fulfilled his duties as a function of social control in Kabupaten Sidoarjo. The result of this research was expected to complete the gap of previous research where the digital era has not developed like this day and the internet /online media has a great influence on society.Keywords: Control Social, Society, PressDi era yang serba digital ini, media massa digital semakin memiliki pengaruh yang kuat bagi masyarakat di Kabupaten Sidoarjo. Media massa merupakan salah satu alat dalam proses komunikasi massa dan merupakan filter yang menyeleksi pemberitaan apa saja yang terjadi di sekitar termasuk pemberitaan dari pemerintah yang wajib diketahui oleh masyarakat. Maka dari itu, diharapkan mampu menyediakan informasi-informasi yang aktual dan terpecaya sehingga dapat melakukan perannya sebagai fungsi kontrol sosial bagi masyarakat. Topik ini menarik untuk dibahas dengan meneliti Cakrajatim,com sebagai fokus penelitian. Metode yang digunakan adalah metode penelitian kualitatif. Pengumpulan data dilakukan dengan menggunakan teknik wawancara mendalam dan observasi. Data tersebut dilengkapi dengan studi pustaka dan penelusuran online untuk memperoleh data sekunder. Kesimpulan dari penelitian ini menunjukkan bahwa media Cakrajatim.com telah memenuhi tugasnya sebagai fungsi kontrol sosial di Kabupaten Sidoarjo. Hasil penelitian ini diharapkan melengkapi celah penelitian sebelumnya dimana era digital belum berkembang seperti saat ini dan internet/media online memiliki pengaruh yang besar terhadap masyarakat.Kata Kunci: Kontrol Sosial, Masyarakat, Pers]]>
<![CDATA[Peran Dinas Koperasi Usaha Kecil Menengah Perdagangan Surabaya Memulihkan Dampak Pandemi Covid-19 Usaha Mikro Bulak ]]>
<![CDATA[Diaz Virdani]]>;
<![CDATA[Agus Widiyarta]]>
<![CDATA[ Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 4, No 4 (2022): Journal of Education, Humaniora and Social Sciences (JEHSS), May ]]>
Publisher : <![CDATA[Mahesa Research Center ]]>
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DOI: 10.34007/jehss.v4i4.1131
<![CDATA[The Covid-19 pandemic has had a negative impact on the Indonesian economy. One of the sectors that has been affected is micro-enterprises, which results in lower incomes for micro-enterprises and the threat of bankruptcy. Therefore, local government initiatives are needed, in this The Office Cooperatives Small Medium Enterprises and Trade to overcome these problems. The purpose of this study was to determine the role of The Office Cooperatives Small Medium Enterprises and Trade Surabaya recovering impact Covid-19 pandemic on micro-enterprises in District Bulak Surabaya. The research method used is descriptive qualitative. Data obtained through observation, interviews, and documentation. The data analysis technique used in this research is interactive with data collection, data condensation, data display and conclusion drawing. The results show that The Office Cooperatives Small Medium Enterprises and Trade Surabaya has carried out well in recovering the impact of the Pandemic on Micro Enterprises in District Bulak Surabaya. Based on the results of the analysis, the role of The Office Cooperatives Small Medium Enterprises and Trade Surabaya refers to its role as facilitator, regulator and catalyst.]]>
<![CDATA[Efektivitas Quick Response Code Indonesian Standard Sebagai Metode Pembayaran Nontunai Suroboyo Bus ]]>
<![CDATA[Romy Hafizh Lesmana]]>;
<![CDATA[Agus Widiyarta]]>
<![CDATA[ Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 4, No 4 (2022): Journal of Education, Humaniora and Social Sciences (JEHSS), May ]]>
Publisher : <![CDATA[Mahesa Research Center ]]>
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DOI: 10.34007/jehss.v4i4.1060
<![CDATA[This article aims to find out and analyze the effectiveness the non-cash payment method program uses the Quick Response Code Indonesian Standard (QRIS) on Suroboyo Bus. Suroboyo Bus was first launched in 2018 using plastic bottle waste as a payment method, but since the statute of Surabaya’s Major through Peraturan Walikota Number 56 Year 2021, there has been a change in the status of the Unit Pelaksana Teknis Dinas Pengelolaan Transportasi Umum (UPTD PTU) which is the implementing unit of Suroboyo Bus under the Dinas Perhubungan Kota Surabaya has become a Badan Layanan Umum Daerah(BLUD), making Suroboyo Bus financial management more flexible, making it possible to use non-cash payment methods using QRIS. The problem is focused on using QRIS as a non-cash payment method on Suroboyo Bus. In order to approach this problem is using the theory program’s effectiveness by Budiani, which consists of 1. The accuracy of program targets; 2. Program socialization; 3. Program Objectives; and 4. Program Monitoring. The data were collected through interviews, observations and documentation and analyzed with qualitative methods. This study concludes that the use of QRIS is quite effective, but the public's interest in using QRIS is still low so it needs to be socialized and adjusted to the conditions of the society.]]>
<![CDATA[IMPLEMENTASI PROGRAM BANTUAN BAGI PELAKU USAHA MIKRO DI KECAMATAN GUBENG KOTA SURABAYA ]]>
<![CDATA[Moch Rozzaq]]>;
<![CDATA[Agus Widiyarta]]>
<![CDATA[ Journal Publicuho Vol 4, No 2 (2021): May - July ]]>
Publisher : <![CDATA[Universitas Halu Oleo ]]>
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DOI: 10.35817/jpu.v4i2.17858
<![CDATA[In order to reduce the impact of the sustainability of MSMEs due to the Covid-19 pandemic, the government issued a BPUM (Assistance for Micro Business Players) policy. This policy is stated in the Regulation of the Minister of Cooperatives, Small and Medium Enterprises of the Republic of Indonesia number 6 of 2020 concerning BPUM and BPUM Implementation Guidelines number 98 of 2020. The purpose of this research is to determine the implementation of BPUM in the Gubeng District of Surabaya City. The theory used in this research is the implementation model theory by Edward III. The type of research used is descriptive qualitative. The results of this study indicate that: (1) Communication has been implemented even though the socialization has not been carried out massively; (2) Resources are well implemented; (3) The disposition has been implemented even though the employee response is not optimal; (4) The Bureaucratic Structure has been implemented in accordance with the Standard Operating Procedures (SOP) applicable to BPUM. ]]>
<![CDATA[Pengaruh Revitalisasi Perpustakaan Terhadap Minat Baca Pengunjung di Perpustakaan Umum Kota Surabaya ]]>
<![CDATA[Putrie Ngastiti Marganing Rahayu]]>;
<![CDATA[Agus Widiyarta]]>
<![CDATA[ Jurnal Penelitian Administrasi Publik Vol 3 No 3 (2021): Public Administration Journal of Research ]]>
Publisher : <![CDATA[Prodi Ilmu Administrasi Negara Universitas Pembangunan Nasional "Veteran" Jawa Timur ]]>
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DOI: 10.33005/paj.v3i3.143
<![CDATA[Penelitian ini dilakukan berdasarkan adanya fenomena atau kejadian dan data terkait jumlah pengunjung di Perpustakaan Umum Kota Surabaya dengan temuan capaian minat baca di Indonesia yang mencapai urutan ke 64 dari 65 negara. Dapat diketahui bahwa untuk mencapai nilai IPM yang tinggi, salah satu aspek yang harus diperhatikan ialah pendidikan. Selain pendidikan di bangku sekolah, masyarakat juga perlu mempunyai kesadaran membaca sehingga dengan mempunyai kesadaran membaca nantinya masyarakat juga akan mempunyai minat baca secara mandiri. Lokasi yang dilakukan berada di Perpustakaan Umum Kota Surabaya. Dasar hukum yang digunakan dalam penelitian ini ialah Undang Undang Sistem Pendidikan Nasional pasal 35, Rencana Kerja Badan Perencanaan Pembangunan Nasional tahun 2019 yang berfokus pada peningkatan minat baca masyarakat. Populasi yang digunakan dalam penelitian ini ialah pengunjung aktif Perpustakaan Umum Kota Surabaya. Dengan sampel yang digunakan menurut tabel Isaac dan Michael berjumlah 272 responden dengan tingkat kesalahan 10% maka peneliti menggunakan sampel dalam penelitian sebanyak 300 sampel atau responden. Hasil yang diperoleh dari penelitian ini yaitu, 1) terdapat pengaruh revitalisasi perpustakaan dengan minat baca dengan hasil sig <0.30 2) Pada kategori koleksi perpustakaan, meliputi kelengkapan koleksi berada pada kategori cukup baik dengan presentase 35.3%, untuk sub variable ketersediaan koleksi berada pada kategori cukup baik dengan presentase 35%, dan untuk perawatan koleksi, penataan kolesksi berada pada kategori sangat baik dengan presentase masing masing 70% dan 36.7% 3) Pada variabel sarana prasarana yang terdapat pada perpustakaan kota Surabaya meliputi meja yang layak pakai dengan presentase 69.3%, kursi yang layak pakai menempati 67% sedangkan rak penyimpanan dan toilet layak pakai masing masing 79% dan 58.7% 4) Pada kategori pelayanan pegawai perpustakaan meliputi jam buka yang tepat waktu, keramahan pegawai berada pada kategori sangat memuaskan. 5) Pada kategori masyrakat pemakai berada pada kategori baik, hal ini dibuktikan dengan ketertarikan masyarakat untuk berkunjung ke perpustakaan kota Surabaya sebesar 48%. Selain itu perpustakaan kota Surabaya juga sering melakukan kegiatan dengan melibatkan masyarakat atau pengunjung perpustakaan. 6) Pada kategori penyelenggaraan pelayanan dan pengelolaan fasilitas berada pada kategori sangat baik. Hal ini dibuktikan dengan masing masing perolehan presentase sebesar 69.3% dan 66.7% 7) Pada kategori sub variabel ketersediaan internet, intensitas membaca masyarakat, kebiasaan membaca masyarakat dan respon masyarakat setelah membaca masih berada pada kategori sangat kurang. Kata Kunci: Revitalisasi Perpustakaan, Minat Baca]]>
<![CDATA[Strategi Pengembangan Desa Wisata Migas di Geopetroleum Teksas Wonocolo Kabupaten Bojonegoro ]]>
<![CDATA[Agus Widiyarta]]>;
<![CDATA[Muhammad Bagus Azizul Hakim]]>;
<![CDATA[Miranda Dwi Setyaningrum]]>;
<![CDATA[Tantriani Tantriani]]>
<![CDATA[ Jurnal Syntax Admiration Vol. 2 No. 5 (2021): Jurnal Syntax Admiration ]]>
Publisher : <![CDATA[Ridwan Institute ]]>
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DOI: 10.46799/jsa.v2i5.225
<![CDATA[Desa wisata migas di Geopetroleum Teksas Wonocolo memiliki daya tarik dan keunikan tersendiri sebagai desa wisata migas pertama di indonesia. Bahkan, wisata migas ini mendapatkan penghargaan sebagai desa wisata dengan pengelolaan terbaik di Kabupaten Bojonegoro. Akan tetapi, berdasarkan data statistik Kabupaten Bojonegoro pada tahun 2019 dan 2020 wisatawan desa wisata migas mengalami penurunan. Pada tahun 2020, pengunjung wisata migas hanya berkisar 0,38% dari jumlah wisatawan. Tujuan penelitian ini adalah untuk mengetahui strategi pengembangan di desa wisata migas. Penelitian ini dilakukan menggunakan metode deskriptif kualitatif dengan analisis potensi menggunakan pendekatan SOAR. Teknik pengumpulan data melalui wawancara, observasi, dan juga dokumentasi. Hasil penelitian menunjukkan desa wisata migas telah melakukan strategi pengembangan sesuai dengan teori pengembangan destinasi pariwisata yang mencakup unsur-unsur: attraction, accessibilities, amenities, ancillary services, institutions. Hasil dari penelitian ini menunjukkan strategi pengembangan desa wisata Wonocolo ini cukup baik sebab dalam proses pengembangannya melibatkan banyak pihak seperti masyarakat, pemerintah serta swasta. Strategi pengembangan telah mencakup seluruh aspek. Pengembangan yang dilakukannya seperti menyediakan pelatihan bagi warga sekitar, memperbaiki fasilitas yang dapat dimanfaatkan pengunjung. Tetapi terdapat hambatan yang dialam yaitu masih banyak masyarakat yang kurang sadar terhadap potensi yang ada pada Desa Wonocolo ini sehingga masih terdapat masyarakat yang kurang mendukung strategi pengembangan yang diupayakan.]]>
<![CDATA[Efektifitas Absensi Online dalam Disiplin Kerja di Kantor Imigrasi Khusus TPI Surabaya Saat Pandemi Covid-19 ]]>
<![CDATA[Muhammad Arifin]]>;
<![CDATA[Agus Widiyarta]]>
<![CDATA[ Sawala : Jurnal Administrasi Negara Vol. 9 No. 1 (2021): Juni 2021 ]]>
Publisher : <![CDATA[Program Studi Administrasi Negara Universitas Serang Raya ]]>
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DOI: 10.30656/sawala.v9i1.3277
<![CDATA[This study aims to find out the effectiveness of online attendance in the discipline of work in immigration office class I Special TPI Surabaya during the covid-19 pandemic. This study uses a qualitative approach. Data collection techniques using interview techniques are associated with the theory of program effectiveness indicators (Budiani, 2007). The results showed that the application of online attendance at immigration office immigration class I Special TPI Surabaya during the covid-19 pandemic has been effective in controlling attendance discipline. Based on the accuracy of the program shows the application of online attendance in the immigration office goes well in accordance with the target that is to all employees of the immigration office and existing regulations. From the indicators of program socialization to office employees run effectively because it has been done evenly to all employees through online. The purpose of the online attendance program at the immigration office in accordance with the plan to avoid the spread of corona virus because since March has circulated a lockdown circular. Based on the monitoring of the online attendance program at the immigration office has been implemented well by the staff and the public. From the results of the recap of employee attendance data will be evaluated in order to be the calculation of hours of entry and return to work seen from the entry and lateity of employees doing attendance which will then be done discounted allowances.]]>
