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All Journal JURNAL REKAYASA SISTEM INDUSTRI Jurnal InTent: Jurnal Industri dan Teknologi Terpadu Jurnal Media Teknik dan Sistem Industri ABDIKARYA: Jurnal Pengabdian dan Pemberdayaan Masyarakat IMTechno: Journal of Industrial Management and Technology
Hartadi Wijaya
Universitas Banten Jaya
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Materials Science & Nanotechnology Veterinary Other

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Journal : JURNAL REKAYASA SISTEM INDUSTRI

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ANALISA PENERAPAN KONSEP LEAN SERVICE UNTUK MENINGKATKAN KEPUASAN KONSUMEN DI PT HONDA KJM (CABANG AHMAD YANI) Hartadi Wijaya
JURNAL REKAYASA SISTEM INDUSTRI Vol 8 No 2 (2023): (Mei 2023)
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/jrsi.v8i2.7241

Abstract

Consumers want services that can bring their own satisfaction, so that consumers return to using these services. Basically the consumer satisfaction in the quality of service, service satisfaction is used to make a service system optimal and effective. The problem of waste in service at PT Honda KJM (Ahmad Yani Branch) is found in the long waiting time for the service process from 10.00 to 11.35 in the afternoon and motorbike maintenance which depends on the level of difficulty, with lean service the service will be better than before, and will add to the profit for the service company. Lean Service by definition are methods and equipment designed to reduce costs, improve performance, reduce waiting times, eliminate waste, so that service quality can be maximized. Where lean service is used for a service approach that ensures information that can be conveyed to consumers directly and maximally in getting service. The principle of lean service has been commonly used in the manufacturing industry, but over time, the service industry has begun to adapt this principle to reduce waste in service companies.
Co-Authors Achmad Syarifudin Bisri Afni Khadijah Agung Afrizal Arif Budi Sulistyo Iqbal Rafauzi Muhamad Andrian Septiana Rayhan Arrofi Willy Dhamara Wirawati, Sri Mukti