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All Journal JAM : Jurnal Aplikasi Manajemen International Journal of Economics, Business and Accounting Research (IJEBAR) Review of Management and Entrepreneurship Jurnal Performa : Jurnal Manajemen dan Start-up Bisnis Enrichment : Journal of Management
Effendi, Laij Victor
Universitas Ciputra Surabaya
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Journal : Review of Management and Entrepreneurship

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Does Value Congruence Mediate the Relationship between Service Trust and Use of Fintech? Laij Victor Effendi; Wirawan Endro Dwi Radianto
Review of Management and Entrepreneurship Vol. 6 No. 2 (2022): Review Of Management And Entrepreneurship
Publisher : International Business Management - Universitas Ciputra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rme.v6i2.3156

Abstract

This study aims to investigate the effect of service trust on fintech use through value congruence as a mediating variable. Writers use women as a sample because women make more purchasing decisions than men. The research method used is the survey method by sending questionnaires to respondents. This study found that women with high service trust will be more encouraged to use fintech. Quality, effective, and efficient fintech will mediate the effect of service trust on fintech use. Writers also found that women who already believe in fintech will immediately be able to increase the use of fintech without mediating value congruence. However, to increase the use of fintech, this study found that it could be done through value congruence. Thus, value congruence has an essential role in increas- ing the use of fintech. Keywords: value congruence, service trust, fintech use, fintech, woman
Co-Authors Ervina Marcella Amir Gladys Greselda Gosal Liliana Dewi muhammad aluf ma' lufie Salim, Ika Raharja Thomas Stefanus Kaihatu Tommy Christian Efrata Wirawan ED Radianto Wirawan Endro Dwi Radianto