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All Journal The Winners Jurnal Ekonomi Modernisasi Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal DeReMa (Development Research of Management) Jurnal Manajemen Binus Business Review MBR (Management and Business Review) Primanomics : Jurnal Ekonomi & Bisnis Jurnal Bisnis dan Kewirausahaan International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Performa : Jurnal Manajemen dan Start-up Bisnis Madaniya Jurnal Teknik Informatika (JUTIF)
Gladys Greselda Gosal
Universitas Ciputra Surabaya
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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PERAN ENTREPRENEURIAL ORIENTATION TERHADAP KINERJA PERUSAHAAN MELALUI TOTAL QUALITY MANAGEMENT (STUDI DI PERUSAHAAN MEBEL PT KAYAN JAYA TANJUNG) Timotius FCW Sutrisno; Gladys G Gosal; Richard Surya
Jurnal Aplikasi Bisnis dan Manajemen (JABM) Vol. 7 No. 3 (2021): JABM Vol. 7 No. 3, September 2021
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.7.3.655

Abstract

The application of the concept of Total Quality Management (TQM) is expected to be able to assist companies in responding to consumer needs in the future. This research aims to see the mediating effect of Total Quality Management on Entrepreneurial Orientation with Firm Performance. To support this theory, this study takes data from the furniture company PT Kayan Jaya Tanjung, Surabaya. This study was analyzed using the partial least square method by using 78 workers at PT Kayan Jaya Tanjung with a minimum level of manager. Respondents were drawn based on two branch factories, namely PT Kayan Jaya Tanjung I and PT Kayan Jaya Tanjung II. The results of this study indicate that the company can gather its human resources (TQM) to formulate a proactive strategy to anticipate future customer demand (EO) so that companies can maintain the quality of their products (firm performance). This study shows that applying the concept of TQM with a good entrepreneurial orientation will form a sustainable strategy to achieve a competitive advantage for company performance. Keywords: competitive advantage, entrepreneurial orientation, furniture, total quality management, firm performance
Factors Affecting Online Donation Intention in Donation-based Crowdfunding Irantha Hendrika Kenang; Gladys Gosal
The Winners Vol. 22 No. 2 (2021): The Winners
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/tw.v22i2.7101

Abstract

The research aimed to determine factors affecting online donation intention of Generation Y, particularly in donation-based crowdfunding in Indonesia. Applying a quantitative method, the research used a combination of Theory of Planned Behavior (Attitude, Subjective Norms, Perceived Behavioral Control), Social Presence Theory, and S-O-R Theory (Website Quality, Transaction Convenience, Perceived Credibility). The research used purposive sampling with total of 118  respondents. The result of the analysis suggests that millennials’ intention to donate is significantly affected by the  perceived credibility of the crowdfunding platform. This is mainly due to online transaction, hence the donors are concerned about whether their donation is going to be distributed properly. Subsequently, the perceived credibility of crowdfunding platform is significantly affected by social presence, website quality, and transaction convenience, which support previous research related to Social Presence Theory and S-O-R Theory. Meanwhile, attitude, subjective norms, and perceived behavioral control have no significant impact on intention to donate, which may be due to several issues such as trust and security issues considering the donation is conducted through online. The crowdfunding platforms and fundraisers in Indonesia are expected to have guidelines about important aspects that may affect individual’s intention to donate in crowdfunding platform.
THE INFLUENCE OF E-SERVICE QUALITY AND E-RECOVERY TOWARDS REPURCHASE INTENTION ON ONLINE SHOP IN SURABAYA: THE MEDIATING ROLE OF CUSTOMER LOYALTY [PENGARUH KUALITAS E-SERVICE DAN E-RECOVERY TERHADAP NIAT PEMBELIAN ULANG DI TOKO ONLINE DI SURABAYA: PERAN LOYALITAS NASABAH SEBAGAI VARIABEL MEDIASI] Charly Hongdiyanto; Metta Padmalia; Gladys Greselda Gosal; Devi Vionita Wahanadie
DeReMa (Development Research of Management): Jurnal Manajemen Vol 15, No 2 (2020): SEPTEMBER
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/derema.v15i2.2440

Abstract

The aim of this study is to determine whether E-Service Quality and E-Recovery influences repurchase intention in online stores in Surabaya by using customer loyalty as a mediator. This research was conducted from January 2020 to May 2020. The research method used was a survey method with a Likert scale. The population in this study was Surabaya residents who had already made a purchase in online stores. The researcher distributed 135 questionnaires to mostly 17-25 year old respondents, using purposive sampling methods. There were 117 respondent questionnaires that were suitable to be processed. Data analysis techniques using SmartPLS software version 3.2.9, PLS with structural equation analysis (SEM). The results show that the variable mediated by customer loyalty has a large influence on repurchase intention. In this study, it can be explained that there are significant influences between the effect of E-Service Quality and E-Recovery mediated by customer loyalty towards repurchase intention.Abstrak dalam Bahasa Indonesia. Penelitian ini dilakukan bertujuan untuk mengetahui adakah pengaruh antara E-Service Quality dan E-Recovery terhadap niat beli kembali pada toko online di Surabaya dengan menggunakan loyalitas pelanggan sebagai mediator. Penelitian ini dilakukan dari Januari 2020 hingga Mei 2020. Metode survei digunakan dalam peneltian ini dengan menggunakan skala likert. Populasinya adalah orang Surabaya dan sudah melakukan pembelian di Toko Online. Peneliti membagikan 135 kuesioner kepada sebagian besar responden berusia 17-25 tahun, menggunakan metode purposive sampling. Ada 117 responden yang cocok untuk diproses. Teknik analisis data menggunakan perangkat lunak SmartPLS versi 3.2.9 PLS (Partial Least Square) dengan analisis persamaan struktural (SEM). Hasil penelitian menunjukkan bahwa variabel yang dimediasi oleh loyalitas pelanggan berpengaruh terhadap niat pembelian kembali. kemudian, dijelaskan lagi terdapat pengaruh antara efek Kualitas E-Layanan dan E-Recovery yang dimediasi oleh loyalitas pelanggan terhadap niat pembelian kembali.
The Effect of Service Quality Dimension on Taxpayers’ Satisfaction (Study at Howard Tax Consultant) Gladys Greselda Gosal; Christina Whidya Utami
Primanomics : Jurnal Ekonomi & Bisnis Vol 18 No 3 (2020): Primanomics : Jurnal Ekonomi dan Bisnis
Publisher : Fakultas Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31253/pe.v18i3.393

Abstract

This research aims to explore the impact of service quality towards the satisfaction of taxpayers who use the services of Howard Tax Consultant. Dimensions of the service quality that are used as independent variables are flexibility, reliability, assurance, tangibles, and responsiveness, meanwhile the dependent variable is taxpayers’ satisfaction. All members of the population are taken as the sample of the research, with total of 50 respondents, among those are 35 individual taxpayers and 15 corporate taxpayers. Data was collected through questionnaire with 24 indicators with Likert scale, and was analyzed using multi-linear regression analysis. The result of multi-linear regression analysis shows that flexibility, reliability, assurance, tangibles, and responsiveness are significantly and positively correlated to the satisfaction of taxpayers who use the services of Howard Tax Consultant, and therefore it is concluded that all the hypothesis in this research are upheld.
The Role of Product Quality and Price Perception in affecting Purchase Decision (Study on Milkmo Product) Timotius F.C.W. Sutrisno; Gladys Greselda Gosal; Serin Fransisca Hernandes
Primanomics : Jurnal Ekonomi & Bisnis Vol 18 No 3 (2020): Primanomics : Jurnal Ekonomi dan Bisnis
Publisher : Fakultas Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31253/pe.v18i3.398

Abstract

This research aims to analyze the role of product quality and price perception in affecting purchase decision. The object of this study is Milkmo, which is a startup business that offers milk-based drink coated with chocolate syrup. This research distributes as many as 97 questionnaires to majority of male and female respondents aged 15 to 25 years old, using purposive sampling method. This research uses quantitative method by using multiple linear regression analysis. Based on the result of the research, it can be concluded that product quality and the perception of each price have significant effect on purchase decision of Milkmo product, therefore all hypotheses were upheld. This implies that the business owner should improve the quality of the product and set the price of the product carefully so they would not be rivaled by their competitors.
Analysis of Differences in the Investment Intention Characteristics Based on Gender Gladys Greselda Gosal; Jesslyn Beatricia Ivana Tania
Primanomics : Jurnal Ekonomi & Bisnis Vol 20 No 1 (2022): Jurnal Primanomics : Jurnal Ekonomi dan Bisnis
Publisher : Fakultas Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31253/pe.v20i1.863

Abstract

Along with the rampant investment trends among millennials, questions arise regarding whether there are differences in the characteristics of investment intention between males and females. This study uses independent samples t-test to try to answer those questions, using risk aversion and locus of control as predictors of investment intention. Questionnaires were distributed to Universitas Ciputra’s students in management study program who have participated in investment webinars and therefore have knowledge about investment. 91 samples were collected using purposive sampling. The findings indicate that females are more risk averse and tend to have external LOC, therefore they are less likely to invest compared to males. Furthermore, risk aversion will be more dominant in males who have external LOC, while risk aversion will be very dominant for females who have internal LOC. These findings conclude that there is significant difference in the characteristics of investment intention between males and females.
Program Diversifikasi Pemanfaatan Produk Ikan Laut di Kampung Nelayan Danaweria Fak Fak, Papua Barat Krismi Budi Sienatra; Christina Whidya Utami; Metta Padmalia; Gladys Griselda Gosal; Maria Dini Gilang Prativi
Madaniya Vol. 2 No. 1 (2021)
Publisher : Pusat Studi Bahasa dan Publikasi Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53696/27214834.46

Abstract

Fakfak adalah salah satu daerah penghasil ikan untuk diekspor terbesar di Indonesia. Namun tidak semua manfaat tersebut dapat dinikmati oleh para nelayan penangkap ikan khususnya yang masih tradisional. Nelayan tradisional yang menangkap ikan dalam jumlah kecil kesulitan untuk menjual ikan tangkapannya ke pasar produk lokal sehingga menyebabkan hasil tangkapan ikan busuk. Selain itu, produk turunan yang dikelola menjadi abon ikan tidak dikoordinasi dengan baik sehingga terjadi pelabelan ganda. Upaya dalam menyelesaikan masalah ini dilakukan dengan dua cara, pertama, dengan melakukan pengkoordinasian membentuk produk rebranding dengan nilai Papua Heritage untuk mencegah pelabelan ganda dan mempersatukan para produsen. Kedua, dilakukan dengan melakukan workshop pembuatan pallet ikan dari ikan yang membusuk. Pallet ikan ini berfungsi sebagai bahan pakan untuk peternak ayam dan peternak ikan untuk menunjang usaha peternakan yang masih sangat sedikit di Fakfak. Kedua metode ini merupakan salah satu bentuk deversifikasi produk turunan ikan yang dapat dimanfaatkan masyarakat untuk meningkatkan nilai tambah dari hasil tangkapan ikan yang mereka tangkap dalam kapasitas kecil sehingga tetap dapat memberikan kontribusi ekonomi rumah tangga di komunitas kampung nelayan di Fakfak.
Pengaruh Supply Chain Drivers (Cost Reduction dan Growth) terhadap Partnership in Marketing and Sales Performance Gladys Greselda Gosal; Timotius F. C. W. Sutrisno; Ricky Martin Palimbong
Jurnal Bisnis dan Kewirausahaan Vol 17 No 1 (2021): JBK-Jurnal Bisnis dan Kewirausahaan
Publisher : P3M Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jbk.v17i1.2342

Abstract

Penelitian in bertujuan untuk mengetahui pengaruh pendorong rantai pasok yaitu pengurangan biaya dan pertumbuhan terhadap kemitraan pemasaran dan penjualan serta kinerja pemasaran dan penjualan pada industri manufaktur makanan dan minuman di Indonesia. Penelitian menggunakan metode kuantitatif dengan teknik analisis PLS-SEM. Populasi yang digunakan dalam penelitian ini adalah manajer yang bekerja di perusahaan manufaktur makanan dan minuman yang tergabung sebagai anggota komunitas manajemen produksi dan operasi di Indonesia (IPOMS) yang berjumlah 711 manajer. Teknik yang digunakan dalam pengambilan sampel adalah random sampling dengan jumlah 70 sampel dan data yang diperoleh sebanyak 50 responden. Hasil dari penelitian ini menunjukkan bahwa pengurangan biaya tidak berpengaruh terhadap kemitraan, akan tetapi berpengaruh langsung terhadap kinerja pemasaran dan penjualan. Sementara itu, pertumbuhan berpengaruh terhadap kemitraan serta kinerja pemasaran dan penjualan. Kemitraan berpengaruh terhadap kinerja pemasaran dan penjualan, selanjutnya kemitraan juga terbukti memediasi pengaruh antara pertumbuhan terhadap kinerja, akan tetapi tidak terbukti memediasi pengaruh antara pengurangan biaya terhadap kinerja. Hasil dari penelitian menunjukkan bahwa penting bagi perusahaan untuk menerapkan pengurangan biaya serta mempertahankan pertumbuhan, agar dapat membuka peluang kerjasama dengan perusahaan lain terutama dalam bidang pemasaran dan penjualan yang akhirnya dapat meningkatkan kinerja pemasaran dan penjualan dalam perusahaan.
The Effectiveness of Crowdfunding Promotions on Social Media in Affecting Donation Intention: An Exploratory Survey on Millennials Gladys Greselda Gosal; Irantha Hendrika Kenang; Laura Mahendratta Tjahjono
Binus Business Review Vol. 13 No. 3 (2022): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v13i3.8468

Abstract

Social media has become an effective marketing tool, including donation-based crowdfunding platforms, to reach potential donors. The research aimed to analyze the effectiveness of social media promotion in affecting the online donation intention of millennial generations. With the S-O-R theory, the research used variables like content likeability (S), social media attributes (S), social media engagement (O), perceived credibility (O), and intention to donate (R). Then, quantitative measures were used by distributing questionnaires to the selected sample, and 152 responses were collected. The data were analyzed using SEM. The results show that intention to donate is indeed affected by social media engagement and perceived credibility. On the other hand, perceived credibility is affected by both content likeability and social media attributes. However, the results find that social media engagement is only affected by content likeability and is not influenced by social media attributes. The distinctive finding can be due to the different behavior shown by social media users toward fundraising platforms, as they only want to donate and rarely engage in the fundraiser’s social media. The research calls for further investigation using multidimensional constructs to evaluate the drivers of intention to donate. Alternatively, further research can also be conducted to analyze the behavioral differences between millennials and other generations.
Pengaruh User Interface Pada Platform Digital Shopee Terhadap Shopping Enjoyment Customer Dalam Paradigma Information Foraging Theory Sabar Sabar; Rosiana Eka Dewi; Teofilus; Gladys Greselda Gosal; Auditia Setio Budi
MBR (Management and Business Review) Vol 6 No 2 (2022): Desember
Publisher : Fakultas Ekonomika dan Bisnis, Universitas Kanjuruhan Malang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The success of a digital platform can be seen from how many users visit the platform in one month. Users will visit digital platforms due to various factors, such as an attractive and easy-to-navigate user interface, satisfying digital service platforms, effectiveness in finding information, ease of payment, delivery of various goods, as well as platform security in storing data. The more users who visit digital platform will affect the level of product purchases. This research was conducted to examine the effect of the user interface on the Shopee digital platform in Indonesia on customer shopping enjoyment which is influenced by gender and mediation by the flow experience variable. Information Foraging Theory was chosen as the scalpel in this research because it is considered important to be considered as a priority for digital platforms in improving performance on their platforms. The research method used is a quantitative method and a purposive sampling method which is processed using the SPSS (Statistical Product and Service Solutions) application for Shopee users in Indonesia. The number of samples targeted in this study were 600 respondents who came from active students and alumni from UI, ITB, UGM, Unair, and ITS who often use the Shopee digital platform as a platform for online purchases.
Co-Authors Auditia Setio Budi Auditia Setiobudi Bambang Sugiyono Agus Purwono Calvin Cliff Surjadi Charly Hongdiyanto Christina Whidya Utami Devi Vionita Wahanadie Effendi, Laij Victor Ervina Marcella Amir Febry, Timotius Grace Citra Dewi Irantha Hendrika Kenang Jesslyn Beatricia Ivana Tania Kevin Sanjaya Krismi Budi Sienatra Laura Mahendratta Tjahjono Maria Dini Gilang Prativi Marselina Angkola Metta Padmalia Michelle Angelique Maharani Mohammad Fakhruddin Mudzakkir Richard Surya Ricky Martin Palimbong Rosiana Eka Dewi Sabar Sabar Serin Fransisca Hernandes Sutanto Hidayat Teofilus Teofilus, Teofilus