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All Journal AKSIOMA JURNAL PENDIDIKAN MATEMATIKA Edukasi Islami : Jurnal Pendidikan Islam JOURNAL OF SCIENCE AND SOCIAL RESEARCH JURNAL MATHEMATIC PAEDAGOGIC MES: Journal of Mathematics Education and Science Alifmatika: Jurnal Pendidikan dan Pembelajaran Matematika Jurnal Pengabdian dan Edukasi Sekolah (Jubaedah) International Journal of Social Service and Research Jurnal Ekonomi Jurnal Ilman: Jurnal Ilmu Manajemen Jurnal ADAM : Jurnal Pengabdian Masyarakat Jurnal Pengabdian Ahmad Yani
Zuhri Zuhri
Sekolah Tinggi Ilmu Manajemen Sukma
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Journal : Jurnal Ekonomi

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THE INFLUENCE OF FACILITIES AND SERVICE QUALITY ON CUSTOMER SATISFACTION (CASE STUDY AT VASAKA THE REIZ CONDO APARTMENT) MEDAN Nurul Sari; Zuhri Zuhri
Jurnal Ekonomi Vol. 12 No. 01 (2023): Jurnal Ekonomi, 2023 Periode Januari - Maret
Publisher : SEAN Institute

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Abstract

This research discusses customer satisfaction. It's based on short interviews conducted with visitors to Vasaka The Reiz Condo. This research shows an indication of visitor dissatisfaction with the facilities and quality of services provided. The problem is based on short interview observations aimed at visitors. There is visitor dissatisfaction with the facilities and quality of services provided. The long distance to the shopping center and the non-implementation of smart home system innovations are indicated as deficiencies. This study focuses on knowing whether there is an influence between facilities (X1) and service quality (X2) on customer satisfaction (Y). This study used a quantitative descriptive method with multiple linear regression models as the data analysis model. Questionnaires were distributed to 49 visitors who were then processed using the SPSS program. Testing the hypothesis in this study using the R2 test, t-test, and f-test. The results of this study indicate that there is a simultaneous influence between facilities and service quality on customer satisfaction. Based on the partial test, it was also found that there was a positive effect between facilities and customer satisfaction, but on service quality, there was no effect on customer satisfaction as indicated by the resulting negative count. Moreover, the magnitude of the influence between facilities and service quality on customer satisfaction is 33%.
Co-Authors 5Seget Tartiyoso Arsip Perangin-Angin Debby Fisela Dew Indah Sari Dewi Indah Sari Euis Nur Istiqomah Hidayat Hidayat Irwan Irwan Irwan Irwan Irwan Irwan Irwan Iwan Ismail Ismail Ismail Ismail Muhammad Aufa Muis Nina Zakiah Nur Rahmatillah Nurul Sari Rahmadani Hasibuan Siti Fatimah Sihotang Siti Fatimah Sihotang Suci Andriyani Supardi Ritonga Surya Wibawa Tulus Rohana