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All Journal Jurnal Ilmiah Merpati (Menara Penelitian Akademika Teknologi Informasi) Lontar Komputer: Jurnal Ilmiah Teknologi Informasi Majalah Ilmiah Teknologi Elektro Techno.Com: Jurnal Teknologi Informasi Jurnal Teknologi Informasi dan Ilmu Komputer CESS (Journal of Computer Engineering, System and Science) Jurnal IPTEK-KOM (Jurnal Ilmu Pengetahuan dan Teknologi Komunikasi) Jurnal Teknologi dan Sistem Komputer JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING JURNAL MEDIA INFORMATIKA BUDIDARMA JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Jurnal Sisfokom (Sistem Informasi dan Komputer) International Journal of Natural Science and Engineering Logic : Jurnal Rancang Bangun Dan Teknologi Jurnal Ilmiah Teknologi dan Komputer (JITTER) SmartComp
Gusti Agung Ayu Putri
Program Studi Teknologi Informasi, Fakultas Teknik, Universitas Udayana
Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Mechanical Engineering Social Sciences

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Journal : CESS (Journal of Computer Engineering, System and Science)

 1 
Website Quality Analysis Using Customer Satisfaction Index and Importance Performance Analysis Lady Hasiani Siahaan; Gusti Made Arya Sasmita; Gusti Agung Ayu Putri
CESS (Journal of Computer Engineering, System and Science) Vol 7, No 1 (2022): January 2022
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (440.674 KB) | DOI: 10.24114/cess.v7i1.30454

Abstract

The development of technology in the digital era is currently growing very rapidly it is including in education, such as the creation of an academic information system that aims to facilitate the process of the needs of lecturers, employees and students in terms of document management and other academic needs. Website quality analysis used Service quality is measured using the Customer Satisfaction Index with the SIMAK-NG service and the Importance Performance Analysis method to analyze the quality of SIMAK-NG service performance. The results of the analysis satisfaction of lecturers and employees of website users on the SIMAK-NG website were "VERY SATISFIED" with a percentage rate of 82.03% but there was still a GAP value between website performance and user expectations. In the IPA quadrant, the main improvement priorities were 3 items of questions for lecturers and employees and 10 items that become website achievements.
Co-Authors agus ari suhendra Anak Agung Kompiang Oka Sudana Anak Agung Ngurah Hary Susila Boy Jehezkiel Kamanang Mahar Dewa Ayu Ariesta Putri Kusuma Dewa Ayu gandhi pratiwi Dinda Riani Dwi Putra Githa Dwi Rusjayanthi, Dwi Evan Himawan Saragih Fransisco Danang Wijaya friska trisnadewi G M Arya Sasmita gus rai surya laksana I Gede Billy Aditya Agansa I Gede Galang Surya Prabawa I Kadek Suabdinegara I Made Agus Dwi Suarjaya I Made Bagita Bhagaskara I Made Gede Sunia Pradnyantara I Made Sukarsa I Made Sunia Raharja I Made Sunia Raharja I Nyoman Piarsa I Putu Agastya Harta Pratama I Putu Agung Bayupati I Putu Agus Eka Pratama I Putu Gede Panji Badra Mahayana I Wayan Ajitha Barendra Arta Imelda Alvionita Tarigan Ketut Nila Arta Ketut Nila Arta Lady Hasiani Siahaan Luh Dyah Pradnya Wulandari Made Ariputri Ayu Pradnyadevi Marria Tesalonika Md Wira Putra Dananjaya Ngurah Arya Bhaskara Wardhana Ni Kadek Chita Dwi Chayani Ni Luh Putu Ari Yunia Damayanthi Ni Made Ika Marini Mandenni Putu Ayu Rhamani Suryadhi Putu Bramantia Adi Pradana Putu Wira Buana Ridi Ferdiana Satria Pratama Sayuri Egaravanda